McDonald Mazda South

If I could give a 0 I would have. I went into the service department for a few minor items to be corrected after buying the vehicle used (24k miles on it) under the factory warranty (front speaker not working and rear USB ports not working) and was told they would not honor the warranty due it being in a minor rear fender incident. Unbelievable the way I was treated, I’ve bought over 20 cars in my lifetime and have never been treated so rudely as I was at McDonald Mazda service department. Never will I go there again for anything and will tell everyone I know not to go there. I’m just getting started with this. I’m calling Tom Martino, your dealer manager and then Corporate.

lifetime and this was the most enjoyable, easiest car buying experience I've ever encountered. I highly recommend buying a new or used vehicle at McDonald Mazda South and make sure you ask for Donovan. Donovan was the single nicest salesperson you will ever meet and to top it off he drove the vehicle to our house so that we could test drive it during a time when we were working from home which was fantastic! In addition, when I had questions about the vehicle and sent him a text message on his day off he replied right away. I expected he would reply when he got back in the office but it was pretty incredible the high level of service he provided. If management is reading this, Donovan deserves a giant bonus for what a valuable asset he is to the organization! Thank you to everyone at the dealership for making what is normally a very long, drawn out ordeal a quick, easy, and positive experience. We drove away with a phenomenal deal on our vehicle and I highly recommend making your next purchase at McDonald Mazda South.

I cannot begin to say enough about my experience at McDonald Mazda, but here are a few highlights: - I called to make an appointment and ensure the car I was looking at online was still available. I was connected to Donovan in sales, and he was extremely helpful over the phone, and was flexible with my work schedule. - When we arrived, everyone there was very friendly, and the building was spotless. I appreciate cleanliness above all, and was quite pleased. - Donovan quickly joined us after arriving, and showed us the car I was interested in. He gave a full tour of the outside and inside, and answered all of our questions. I had just one question he was fairly certain of the answer, but needed to double check, which I greatly appreciated. I hate getting “yes, yes, yes” just to find out that isn’t the case, and he gave all the answers without over promising. - I decided to purchase the car, and the process of getting the final numbers was quick and easy. There was a little bit of a line for the “checkout” so they offered for me to leave and come back. I had to return a leased car, so I ran home and completed that process before returning. - The checkout was a breeze. I worked with Lilly, and she was just wonderful. She made the process so easy, and significantly faster than I have experienced at other dealerships. She was also really fun to talk to, which made the whole experience that much better. - I was out the door and driving my new car home in two shakes, and absolutely LOVE my new Mazda. It met every single one of my requests (heated seats, remote start, sun roof) and is stunning. McDonald Mazda is my new go-to for a new car (although I’ll be keeping this one for a good while, I love it!) and I’ll be highly recommending them to anyone I know (and like). Thank you Donovan and Lilly, you were absolutely amazing!

I cannot begin to say enough about my experience at McDonald Mazda, but here are a few highlights: - I called to make an appointment and ensure the car I was looking at online was still available. I was connected to Donovan in sales, and he was extremely helpful over the phone, and was flexible with my work schedule. - When we arrived, everyone there was very friendly, and the building was spotless. I appreciate cleanliness above all, and was quite pleased. - Donovan quickly joined us after arriving, and showed us the car I was interested in. He gave a full tour of the outside and inside, and answered all of our questions. I had just one question he was fairly certain of the answer, but needed to double check, which I greatly appreciated. I hate getting “yes, yes, yes” just to find out that isn’t the case, and he gave all the answers without over promising. - I decided to purchase the car, and the process of getting the final numbers was quick and easy. There was a little bit of a line for the “checkout” so they offered for me to leave and come back. I had to return a leased car, so I ran home and completed that process before returning. - The checkout was a breeze. I worked with Lilly, and she was just wonderful. She made the process so easy, and significantly faster than I have experienced at other dealerships. She was also really fun to talk to, which made the whole experience that much better. - I was out the door and driving my new car home in two shakes, and absolutely LOVE my new Mazda. It met every single one of my requests (heated seats, remote start, sun roof) and is stunning. McDonald Mazda is my new go-to for a new car (although I’ll be keeping this one for a good while, I love it!) and I’ll be highly recommending them to anyone I know (and like). Thank you Donovan and Lilly, you were absolutely amazing!

I feel like this place is really still in tune with the type of shady sales tactics that make people nervous about car dealerships. Make sure you ask for a break down of the work being done before you actually let them do it. I came in for just an oil change and the service sales man Zack was trying to get me set up for warranty stuff right off the bat. He later told me, after my car was already being worked on that my cabin air filter was trashed from all the smoke and ash in the air. He then proceeded to explain that this filter is going to run me about $100 because it’s a special filter for my car that only Mazda makes. I hope other customers are smarter than I am and ask for a break down of all charges before they allow any work to be done. My grandfather worked in the automotive industry for thirty years and warned me about salesmen like this. They give you inaccurate information and don’t quote what you’re actually paying for. I wasn’t shown a breakdown of what I was actually being charged for just told that my car needed this very specific thing that could only be done there. I don’t trust this type of business practice of bait and switch tactics. (The filters are very cheap and can be purchased pretty easily online.) I’ll be more careful about doing my research before accepting any last minute recommend work on my vehicle in the future. I spoke with a manager about the issue and he was very rude and dismissive. I’m very very particular about where I have my car taken care of for this reason. I have so far only done business with the West location and they’ve always been honest and upfront with me. I’ve never once felt like they were trying to dupe me or up sell me so this was very disappointing.

Schedule a couple of maintenance items on my 2008 Mazda Mx5. Over the phone I was quote a price and 1.5 hrs. for the time it would take. Rolled in a 1:15pm and was joking with the Kyle about it been done at 2:45 and we said make it 3:00pm. I will wait then. Two hours in, I checked with the service department and I was greeted with "what do you need" and I will have Kyle call you. At 4:00 pm, no call from Kyle. 4:15 my car is sitting out on the lot done. I again wanted to pay and was told by the department something has come up and you have to wait. Customer service is not there specialty. On my afternoon off what I loved to do is sit in a dealership for 3 hours for a air filter change and a brake fluid flush. I will go to Schomp Mazda, Sill-TerHar in Broomfield, Courtesy Mazda in Longmont or a independent shop before I ever give McDonald Mazda another penny.

Scheduled a couple of maintenance items on my 2008 Mazda Mx5. Over the phone I was quoted a price and 1.5 hrs. for the time it would take. Rolled in a 1:15pm and I was joking with Kyle about it been done at 2:45 and we said make it 3:00pm. I will wait then. Two hours in, I checked with the service department and I was greeted with "what do you need" and I will have Kyle call you. At 4:00 pm, no call from Kyle. 4:15 my car is sitting out on the lot done. I again wanted to pay and was told by the department something has come up and you have to wait. Customer service is not there specialty. On my afternoon off what I loved to do is sit in a dealership for 3 hours for a air filter change and a brake fluid flush. I will go to Schomp Mazda, Sill-TerHar in Broomfield, Courtesy Mazda in Longmont or a independent shop before I ever give McDonald Mazda another penny.

Literally the worst experience I’ve had, and it was my first. My dad came with me to test drive, and we very clearly told our associate Jake that we would not be buying the car today. Not only did he know nothing about the car, (we don’t blame him because it was obvious he was new and wasn’t trained well) but after the test drive he gets his General Manager, who comes over to say his owner is in a contest and tried to hard sell us into buying the car today. Also held our keys hostage (we got an appraisal). Worst place ever! Totally lost our business. Totally condescending and won’t be surprised if they go under.

By far the worst experience I've ever had buying a new car. A shifty and arrogant staff. You'd have to pay me to get a car from them again.

Very unethical, the most condescending organization I have ever worked with. This review was written for a friend, because I watched her go through the motions of having to work with a dealership that no respect for her as a woman or her free time. My friend who lives in Colorado springs visited there two weeks ago. She filled out a credit application (which she did also with her personal bank) and attempted to make a deal. She could not come to a deal with the dealership, which is fine because that happens. Where it gets sneaky is when they came back with a counter offer, the manager said all he could get her was a 5.9% interest rate. My friend who is a female showed me her phone at the time, and it showed she was approved for a 3.9% from her bank. She did not understand how the dealership who is supposedly trying to get her a lower rate did not seem to have something comparable. I spoke up and asked the manager Stephen why is it the interest rates are so far apart regarding my friend. He informed me that the 5.9% was the standard. I asked standard on what? He said for most people. My question was then what was her credit score. He stated he did not know! I asked them how do you know what interest rate she qualifies for, he said they haven’t ran her credit yet!? I then asked, So how do you know what she would qualify for? He didn’t have an answer. I then stated, so you assumed when you saw her that she looked like a 5.9? He could not answer. I then asked why did you waste her time filling out a credit application? He knew he was caught in the act of stereotyping someone. So, we could not come to the term she wanted of 23k out the door! Which is fine. We left with me telling my friend it’s best we stay away from that dealership they seemed to be unethical in their practice. They then called her approximately 5 days later and told her they can make the deal and to set a time to come in. Communication was done by phone and text which she still has record of. The next day she received a call stating the car was sold but they have another one black in color and less miles and that they could make the deal of 23k out the door with an interest rate of 3.something percent. She set up a time to take time off work and drive back to Denver to see the car. I met her there again to monitor the communication. Once there we waited on the sales person GIgi for about 30 minutes. By the way Gigi seems to be the only honest person in the group! Gigi then approached us and told us that the car my friend came to see was at another shop and it has not been detailed. It was just traded in. So my friend who was told to come and test drive the new car was tired from the drive and getting off work, was very frustrated. Gigi again who seems to be honest went back into the manager’s office and told them what happened and that she was upset they didn’t tell my friend the status of the new vehicle and that it was at another dealership. After some back and forth she drove us to the next dealership and my friend drove and liked the car. Prior to us driving over to the dealership I spoke to Stephen and asked if he was gonna give her the same deal including the warranty that she asked for, it took a second for him to answer but he finally said yes. We then left for the dealership. Once back, we sat down in an attempt to make the deal and sign papers. A higher manager from Stephen came into the room with the terms and as we went over it, I noticed they sneaked in a 1k down payment which was not part of the deal. I stopped him from continuing and asked where did that down payment come from? He said they could not do the deal without the down payment. Which is the reason we could not come to an agreement the first time! I got up and told my friend I’m leaving. She then followed. Stephen caught her in the parking lot and asked did she make the deal. My friend who’s more patient than I am explained what happened. (He knew, he was playing the dumb game!) she left and drove back to the springs without a deal and a wasted day of being lied to, stereotyped, and taken for stupid! Which she is far from. Do not waste your time with this place! Gigi needs to go work someplace else that has better ethics. She was the only one who did not lie! Pathetic