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McDonald Mazda South

(336 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 244-6935 (888) 244-6935
Used (888) 210-4769 (888) 210-4769
Service (888) 803-6392 (888) 803-6392

Reviews

(336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sad Sad Sad

I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Justin - It's hard to see this feedback as we expect our guests to be treated with five-star service. I sincerely apologize for your disappointing visit and can assure you that this situation will be addressed. If there is anything I can do to assist with your car search, please give me a call. Thank you, Jason Sharp - General Sales Manager - 720.283.5108

Sad Sad Sad

I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

It's hard to see this feedback as we expect our guests to be treated with five-star service. I sincerely apologize for your disappointing visit and can assure you that this situation will be addressed. If there is anything I can do to assist with your car search, please give me a call. Thank you, Jason Sharp - General Sales Manager - It's hard to see this feedback as we expect our guests to be treated with five-star service. I sincerely apologize for your disappointing visit and can assure you that this situation will be addressed. If there is anything I can do to assist with your car search, please give me a call. Thank you, Jason Sharp - General Sales Manager - 720-644-5851

No customer service after the sale

I bought a new 2019 CX9 and had the dealer install a clear bra and tint the front windows. During the process the drivers seat was damaged along with the door panel. When I brought it to the attention of service on Friday, they told me to go see the sales manager. At this point the vehicle only had 742 miles on it. I went back on Monday to talk to the sales manager Javier he basically accused me of the damage and referred me back to service and that it wasn’t a warranty item. I called to try and reach Dash Fitz but his voicemail is not set up for his listed direct line and when called in to dealership I was transferred director voicemail. Have yet to hear from Dash or a Mazda zone representative as I requested of Javier. Chrysler dealers never treat customers this way. I’m debating wether to take my loss and trade the vehicle. Especially due to its hesitation when pulling out into traffic and the lack of power from the 4 cylinder engine. But mostly from the lack of customer service. There loss especially since I have a Granddaughter that I’ll be buying a car for.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Liam - I'm sorry that you're upset and we would hate to lose your business. It's my understanding that we have been in touch with you regarding these issues and were in agreement that the blemish on the seat is from the factory. As well, the Mazda Corporate Regional Manager has also spoken with you on the phone about your experience. You mentioned that you weren't interested in us repairing the seat, but if you change your mind please give me a call. Thank you, McDonald Mazda South Management, (720) 513-6821

Dealer response

Liam - I'm very sorry to hear about your continued disappointment.

Consumer response

First off, no one from the dealership has been in touch or even returned a phone. Dash is very unprofessional and unresponsive to complaints. It was never determined to be a factory problem. I was told by your service department and sales manager, Javier that it was not a factory or warranty problem. In fact, Javier accused me of doing it. It's also not a blemish, the leather material is cracking/splitting and starting to peel. I don't want it repaired with liquid vinyl/leather repair kit. I feel it's a brand new car and it deserves a replacement. I did speak to the Mazda Zone Rep and expressed my disappointment in McDonald Mazda and there lack of professionalism in handling this problem. I rejected his request that I bring it back to McDonald Mazda do to the lack of customer care and professionalism. He never offered to have me take it anywhere else. No need to respond to this unless the owner of the dealership actually calls me on the phone.

Theifs and Shady Business Practices

I had an oil change done at McDonald Mazda South Service Station last week and my 2 pairs sunglasses were stolen from my vehicle. It was the only thing of value in the vehicle and both were taken. When I reached out to the dealership and service station I got the run around and a bunch of statements from them that there employees do not steal. When I reported the thief to the local police department, they reviewed the video recordings available of my vehicle. But, of course there is no video surveillance of the car INSIDE the service station so there was no way for me to prove who stole my items. Needless to say, I never got my items back. This was not my first experience with McDonald Mazda South. I leased a vehicle from my in 2018 and there was a slew of shady business practices that took place (I will write a whole other review about that experience). Every encounter with McDonald Mazda South has been shady and questionable. Which seems to be inline with many of the other reviews posted my people who have experience with McDonald Mazda South. Save yourself the ordeal and go to people you can trust who have integrity !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

This is extremely concerning for me to read. I would never condone this behavior from my team and definitely need to look into what happened here. I'm going to get the details of your visit and then give you a call. Thank you, Mark Dismuke - General Manager - 720-283-5117

Shady Dealership

I test drove a car, loved it, but needed to sleep on it. So I made an appointment for the next morning. The next day they even called to confirm the appointment, knowing I was driving 2 hours to their dealership. When I got there I spent a good hour checking the car out again and test driving. When I decided to make an offer they informed me it had already been sold to the Mazda dealership next door and the price had raised $3,000. They weren’t even willing to discuss a negotiation. The whole situation was shady. I work hard for my money and it is a big deal to buy a car. I did not feel like this was an honest dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Beth- I'm sorry for the frustrating situation! I would like the opportunity to further discuss the events that took place. Do you have time to talk with me directly today so I can see if there is anything I can do to resolve this? Thank you, Dash Fitz General Sales Manager 720-283-5108 or dfitz@mcdonaldag.com

Super great experience!

I had the opportunity to work with both Shane and Andy in helping me pick out my new used grand Cherokee. The experience was wonderful with great attention to detail in customer service, answering all my questions and making the experience of buying a car a pleasure. I recommend these guys to anyone looking to buy a car new or used.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michael - Congratulations on your Jeep Grand Cherokee! We are so happy that Shane and Andy were able to answer your questions and make the car-buying process enjoyable. Thank you so much for recommending McDonald Mazda South!

Nice dealership had to search for a salesman

Beautiful facility and showroom. We had to search for a salesman, but once we found one (Ian) he was very helpful. He went through all of the models with us and talked candidly with us about wanting a larger car for our family. He was easy for us to relate to and talk with as he has a young, growing family as well. He took the time to show us all of the options (leasing vs. buying). My only request would have been that he provide a little more information on specials/promotions. I only found those by going to the website.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Ashley - Thank you for your feedback about your experience! We're so glad that Nick was able to talk to you about a car that would work best for your family. We appreciate the note about the specials. We hope to see you soon at McDonald Mazda South!

Mister.

I leave a 2016 Maxda cx5 from McDonalds and enjoy the car. I have always taken it to the dealer for service. However I will no longer take it there for service because the prices are outrageous. For my30,000 mile service the cost was $817 for oil change rear differential drain and fill. Transfer case drain and fill and general inspection. This is way too high and not in keeping with quality and value services. I will no longer be having service work done here.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ron, I can certainly tell that you're frustrated - I would like the chance to discuss this with you and right the situation so we may have the opportunity to serve you in the future. I'll look for your contact details, but please feel to call me as well. Thanks, James Zielonka - Service Manager - 303-738-4837.

Mark motazedi

Beautiful facility wonderful customer service I would definitely recommend this place for anyone looking for a new car. Mark makes you feel comfortable the experience a good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Car Buying Experience

Morgan was very helpful and was very knowledgeable about the vehicle. We looked at several vehicles and I selected the best fit for me. This is my first Mazda purchase so his insight was helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.