MainStreet Chrysler Dodge Jeep RAM of Lansing

He went way above and beyond helping, me in what i wanted he is an excellent salemans i enjoy my jeep i always wanted a jeep but never could get one the lord has blessed tino to help me

On a trip to Kansas on 10-14-15 my 2013 Jeep Wrangler code (PO394 an intermittent circuit cam position sensor 2) vehicle went in to a limp mode After a few calls to some dealers around central Kansas I was directed to Speedway Chrysler Dodge Jeep. Speedway Chrysler Dodge Jeep 555 North Main Lansing, KS 66043 531-4524 www.speedwayautogroup.com I called speedway jeep’s part department at about 3:44 p.m. told them the part #(5149141-af) and that i needed it installed. I was redirected to Emmanuel Bradley in the service department explained every thing and scheduled service for Tuesday 10-20-15. I dropped off Wrangler at 7:00a.m. Emmanuel Bradley called me at 7:38 a.m. to tell me that it required the cam position sensor that I all ready told them about. During this call there was no mention that they didn’t have the part. I called Emanuel Bradley at 3:11 p.m. to find out if they were done, they told me they were waiting on the part. This is the part I contacted them and scheduled service one week earlier. I made it very clear that I needed this work completed today because I was leaving for Colorado the next morning. This is why I dropped off my vehicle first thing in the morning. Emmanuel told me he would call me as soon as it was done. With no word I headed to the dealer to pick it up at 6:20. When I arrived the only people at the dealer were sales staff which informed me that everyone in the service department left for the day at 6:00 p.m. With absolutely no call before Emmanuel left I was pretty irate. One of the sales staff called Will Painter the service manager who left his house to come back to the dealer about 10 minutes later. I gave him the details and asked if the work was done, which it was not. He gave me no explanation why the part was not confirmed in stock and why his employee felt like it was ok not to contact me and tell me that the part was not in stock and the work was not going to be completed that day and then go home. He told me they would finish installing it the next day at 8:00 a.m. not 7:00 a.m. when I dropped it off the day before. On 10-21-15 I came back to the dealer at about 8:20 a.m. two and a half hours after i needed to leave for Colorado. At 8:45 the work and 14 mile test drive was done. All that Emmanuel said to me was that he was sorry, no explanation for what happened the day before. I was not given any offer of a discount for my horrible customer service. I was charged $52.80 for the cam position sensor (5149141-af) MSRP $44.00 I was told this price by the jeep dealer in Great Bend Kansas. Labor was $311.87 MISC was $18.00 for a total of $415.20 after tax When I contacted the parts department and asked about the part with the specific part number they should have looked it up. When it came up with 1 in stock they should have then verified that the part was in stock. This should be the procedure when a customer calls there department with a specific part inquiry. and especially if the customer tells them that another dealer told them that they have only 1 in stock. Then tell me the price of the part then redirect me to service to schedule service. don’t just immediately redirect me to service. When I was redirected to service and spoke to Emmanuel giving him all the details of my problem the code and part number and scheduled service he should have then verified the part was in stock knowing that I needed the work completed the same day, then pulled the part to set aside for my service. Instead neither the parts nor service department looked up the part number I gave them to even see if it was in stock. This was not discovered or told to me until Emmanuel let me know at 3:11 p.m. on 10-20-15 one week after I asked him. This led to the work not being able to be completed until the following day and delaying me on my trip 3 hours. Why Emmanuel Bradley did not perform his job or call me to tell me that the work could not be completed that day before he left work at 6:00 could only be explained by completely forgetting a conversation that I had with him only a few hours earlier in which I explained to him very clearly that I needed the work done that day because I was leaving to go back to Colorado the next morning. He assured me he would call me when they were done he didn’t even mention that they closed at 6:00 p.m. Emmanuel Brady had a total disregard for my time or for me for that matter. After I finally got on the road the same exact problem occurred again 2 hours down the road. So the problem was misdiagnosed and not fixed $415.20 later. I then called briggs of Manhattan Kansas (855)971-8883 rather than traveling 2 hours backwards after already being behind. Express service advisor Evon Royal was very helpful and quick to get my wrangler looked at. They also showed the same code (PO394 an intermittent circuit cam position sensor 2) which was obviously just replaced. They could not diagnose the problem. so they cleared the code and I drove back to colorado keeping it under 70 mph. On a “unrelated” note the very next day after i made it back to colorado my water pump bering went out. Thank You, Please follow up on this horrible customer service issue.

Mark was very helpful and made our purchase pretty painless. We are enjoying our new Avenger very much. Thank you Mark, for all your help!

I was very happy with the service and the fact that they were not pushy or aggressive. Kyle answered all my questions and was very helpful in every aspect of our shopping experience. I have had issues with my credit and they worked with me to make sure I was satisfied with my new car. The entire staff were very pleasant. Thank you for helping me with my dream. Rick

I was recently in a car accident that wasn't my fault and my car was totaled. It was my first car and I got it with no credit, but not long enough to build my credit high enough. I went to several dealerships and kept gettibg turned down, or the payments would be outrageous. But I came into Speedway Auto Group and I was starting to deal with the same thing so I left. The next day i received a call from Tino Stowers and he said he will do everything he can to get me a car and that's exactly what he did. Thank you Tino for doibg what no other salesperson would do!!

I ?? my new Dodge. Tino was a blast to work with. He's a great asset to Speedway. He was very understanding and a hard worker. He wasn't just a salesman, he treated me like family. Two thumbs up!

Shopping at Speedway was more like going to visit old friends than a traditional buying experience. (I did not know anyone there before I stopped in.) Mark was laid back, and easy to get along with. He worked to get all the things I had asked for. Paperwork process was painless, and I enjoyed the friendly attitude of all the salespeople that I talked to in the short time period that I was there.

Mark was great to work with. Very friendly and helpful. No high pressure. Mark just did his best to help us find the car we really wanted. Mark was fair and straightforward.

Mark was very helpful and took all the time needed to make sure I understood everything, and got the vehicle I wanted.. David helped me with the financial decisions and John helped me through the paperwork process. All were friendly and easy to work with. Thanks guys!

The Fastest, Easiest Car buying experience ever! We have always hated shopping buying cars together! 25 yrs. 8 car/trucks this family has bought and everyone of them painful. Except this last Vehicle! We were just shocked how painless fast and easy this Fiat purchase was! U guys made car shopping fun, Ur Team was great and down to earth, funny, and very friendly. Made our Purchase experience fun and entertaining! We love the new Fiat 500 Pop We will shop our or any next vehicle with u all ... After all I always have been a Dodge Truck kinda girl! :-) I already see Brad thinking his F150 Trucks (3) he's purchased and all have worked. but just don't live up to ford tough enough! lol I'm convinced his next work truck will be Dodge ... hope to see u all again soon! We get Brads xxx in a Dodge Truck and he be looking as good as I do in That Fiat Pop! U guys are awesome! Thanx Again! Brad & Karri Kirtley