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Meet Richard Houser

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Internet Sales Manager
(41 reviews)

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Dealership experience 20 years

Thank you for taking the time to visit my DealerRater.com website and for your consideration in offering a review. I am extremely proud to represent Ed Morse Brandon Auto Mall for the last 18+ years. Our company's highest mission has been to deliver outstanding guest services to each and every visitor to our dealership for over 75 years. It has been my pleasure to be of service to you! Richard

Reviews

Excellent team great follow up excellent communication

Excellent team great follow up excellent communication car was clean and ready for delivery when we arrived will definitely recommend anyone I know looking for a vehicle thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words at Ed Morse Alfa Romeo FIAT! We're thrilled to hear that you had a great experience with our team. Ed Morse Corporate Offices

Lenny Patram has bee my service tech for almost 6 years.

Lenny Patram has bee my service tech for almost 6 years. He accomplishes everything needed for me and my Alfa Giulia in a very courteous and timely manner. He is the best service technician I have worked with in my 75 years of life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your loyalty and kind words about Lenny and our team at Ed Morse Alfa Romeo FIAT. Please visit again soon. Ed Morse Corporate Offices

I had a car purchased they had everything they needed per

I had a car purchased they had everything they needed per a text message ion Thursday. They didn’t return any calls on Friday so Saturday morning I text them and got a text back we sold the car to. Some one else!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

We sincerely apologize for the inconvenience this situation has caused. We understand how frustrating it can be, especially when you were expecting the car to be available. We truly value your business and always strive to provide the best experience possible. If there's anything we can do to assist you moving forward or help with any other needs, please don't hesitate to reach out to our General Sales Manager, Tom Kanaley, via email at TomKanaley@edmorse.com. Ed Morse Corporate Offices

Shawn was awesome!

Shawn was awesome! He got me the car I wanted at the price I wanted and most importantly delivered it to my office approximately 5 hours away from the dealership. I highly recommend both the dealership and Shawn!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear of your great experience with Shawn! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

Moe was wonderful to work with and Anthony in finance was

Moe was wonderful to work with and Anthony in finance was also very helpful. Great customer service all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear of your great experience with Moe, Anthony, and the team! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

Super easy to work with fast and honest with pricing and

Super easy to work with fast and honest with pricing and trade. Anthony in finance is extremely personable and honest and straight forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear it! Thank you for taking the time to share your positive experience. Ed Morse Corporate Offices

Awesome...they had all the paperwork ready when I got...

Awesome...they had all the paperwork ready when I got there and I was done in 30 mins!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review. Please let us know if you need anything else in the future! Ed Morse Corporate Offices

Very professional and prepared for all hurtles placed in...

Very professional and prepared for all hurtles placed in front of them. They meet all my needs !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that. Thanks for taking the time and letting us know. Ed Morse Corporate Offices

Jamin made buying my truck at Brandon Auto Mall a totally...

Jamin made buying my truck at Brandon Auto Mall a totally enjoyable experience. His knowledge and professionalism created a relaxed, “no pressure” sales environment and I’m confident that I got the best deal. It was worth the drive across town to Brandon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow, we are so happy to hear about the great experience you had at our dealership with Jamin! It was an immense pleasure to work with you and help find your perfect vehicle. We sincerely appreciate your business, and hope to see you again in the future! Ed Morse Corporate Offices

My name is Lori Jo Svrcek, I had Absolutely the best...

My name is Lori Jo Svrcek, I had Absolutely the best experience Ever buying a car today! It was top notch and I got white glove treatment shown to me in every detail! Shawn was just exceptional in his professionalism and customer service skills, plus was honest and had great integrity, and so were his Staff members I met: Richard, Anthony, and Dave! I very highly recommend Shawn and all the Staff at Brandon Auto Mall Alfa Romeo Fiat, in Florida! My whole experience was Excellent, and I just Love my new Car!! Thanks so much, it was a pleasure doing business with y’all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow, we are so happy to hear about the great experience you had at our dealership! It was an immense pleasure to work with you and help find your perfect vehicle. We sincerely appreciate your business, and hope to see you again in the future! Ed Morse Corporate Offices