Payless Car Sales

WARNING STAY AWAY! We had a TERRIBLE experience at Payless Car Sales. They sold us an extremely broken car that couldn't even pass inspection! The day we test drove the car "service engine" light came on. We told them we WOULD NOT purchase the car with that light on. They took it into the shop, and guess what? They came back and told us it was a loose wire! For those who don't know, that's the oldest trick in the book. We decided to go through with the sale since the light didn't come back on after driving it again. BUT... The VERY NEXT DAY, the car broke down less than a mile from our house. It went into "limp mode". We almost got killed in the process but we did get it home. I tried to call them on the phone and when I spoke to Charlie, he put me on hold for 17 minutes until the call got disconnected (he hung up). I tried to call back only to be put on hold again and hung up on again. So we got in our main vehicle and drove there. That's when Mike took over and started taking care of us. At first, Mike seemed very friendly and seemed like he genuinely wanted to help. He came to our house and drove the car (in limp mode mind you) back to the shop. They said all that was wrong was the mass air flow so they replaced it. I asked for a print out/documentation of what was wrong with the car and what was fixed. I was text a picture of the receipt for a part from Auto Zone. A few days later we took it to our mechanic to get it looked at fully and get a few small things done (wheel alignment/headlight adjustment). That's when the bomb dropped! They sold us a car that had 3 major codes showing ALL of which would prevent the car from getting inspected which we had to do when we got the plates. It needed a brand new turbo system!!!! And that didn't include all the other minor things that had to be fixed. This cost us close to $6,000! That's almost as much as we paid for it! We called them and after hanging up on me twice, just like Charlie, Mike refused to help us if we weren't willing to let them do the work. We weren't willing to do that because frankly, we don't trust them! They sold us the car with these codes showing knowing very well we couldn't pass inspection. Then when we did give it to them to fix, they put a broken air flow sensor in the car which only made the whole situation worse! Ohhh also, the car had a completely shattered headlight and the back tires were dry-rotted. They were over 9 years old. These are the kinds of cars they are selling in their lot. All Mike offered us in exchange for all of this is a pair of tires! That's it. We weren't letting them touch the car so they refused to help. DO NOT buy a car there, DO NOT trust them, and DO NOT let them do any service to your vehicle. They should not be trusted and are a stain on the community due to their dishonesty and shady sales tactics. We aren't rich by any means. We had to save to get this car and this is how we got treated. They told us we had 30 days to return the car but every single time we brought it up they pushed us to just let them fix it even though we asked more than a few times for our money back and even went down there and demanded it. They didn't respect or honor that. Please don't make the same mistake we did. I wish I was leaving a positive review and saying wonderful things. I'm not the kind of person that gets enjoyment out of saying negative things about someone but it's my responsibility to share my experience with other members of the community. If I can help someone save their money who had to work as hard as we did for it, then mission accomplished!

Few months ago I bought a car Tam was helpful and professional. You have to IMPROVE the Service Department, I came several times to fix my car but Anthony didn't fix it.

I am a long-time customer and have had the pleasure of purchasing from this dealership three times over the years. Each experience has been nothing short of exceptional! The team at Payless Car Sales consistently goes above and beyond to ensure a seamless and enjoyable car-buying experience. From the moment I step into the showroom, I am greeted with warmth and professionalism. The staff's knowledge, friendliness, and commitment to customer satisfaction have made me a loyal customer. I appreciate the trustworthiness and transparency in their approach. It's evident that customer satisfaction is their priority.

My experience at Payless Car Sales was exceptional! The team was professional, transparent, and customer-centric. From vehicle selection to financing, every step was smooth AND FAST !!! The NO Charge 12-month/12,000-mile powertrain warranty added peace of mind. I appreciate their commitment to integrity and recommend Payless to anyone seeking a reliable used car dealership. Thank you, Payless Car Sales, for a fantastic car-buying journey!

Great crew at Payless Car Sales! They will find a way to get you in a car and you will leave completely satisfied! I have purchased multiple cars through their dealership and will continue to in the future. 5 STAR TEAM

shady as it can be , cars are junk. I got taken by a $2 salesmen with a big mouth. They add a warranty into the contract , covers nothing and your paying for it, financing is under the table , the bank wants a down payment is BS!!

Found this place to be a very shady place to do business with the lie and all deflect issues to someone else no one seems to know anything before spending your money here think twice

terrible customer service buy at your own risk recent buyer dealer does not make any effort to support the cars they sell once its of the lot its your problem they are glad to help at a cost but only at a cost

Work with a gentlemen named Tamer. Very nice and willing to work with you as much as willingly possible. In the end bounced around a few different vehicles. I drove home happy and a new car. Good times good people

I started car shopping Saturday morning at 9am and the bigger dealers wanted so much money down and the cars had high mileage. I went to payless and I only wished that I went there first. Nice cars good mileage and great prices most of all don't worry about your credit score Ali and Michael will get you in something and you will leave happy. thanks guys appreciate what you did for me. And I definitely will spread the word about your dealership .