Reviews
Write a reviewI really want to thank the guys in the service center for
I really want to thank the guys in the service center for restoring my Mini Cooper. We have had it for 15 years. I love this car and it has a roof rack for my kayak that is exactly the same length as the car. We took it in for routine service and they found extensive rust in the undercarriage of front. After looking at what was available we decide to repair our beloved Mini. The service center was so cooperative and did a fantastic job of fixing the car and tightening up the entire car. Thanks so much.
I really want to thank the guys in the service center for
I really want to thank the guys in the service center for restoring my Mini Cooper. We have had it for 15 years. I love this car and it has a roof rack for my kayak that is exactly the same length as the car. We took it in for routine service and they found extensive rust in the undercarriage of front. After looking at what was available we decide to repair our beloved Mini. The service center was so cooperative and did a fantastic job of fixing the car and tightening up the entire car. Thanks so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Patrick MINI Service Department is delighted that our continued efforts to improve the customer experience resulted in your positive review and we couldn’t be happier that our team was able to earn your service and respect. We appreciate the 5 Star review! We are glad you were able to experience "The Patrick difference"!
A nightmare experience dealing with service clerks who
A nightmare experience dealing with service clerks who need improved people and communication skills. “Not our fault” was their typical response to “How can we get this sorted?” They’re defensive and lack the breadth of experience needed to come up with solutions. They could learn from their peers at Patrick BMW, where the service is excellent. Won’t buy another Mini product from Patrick Mini.
A nightmare experience dealing with service clerks who
A nightmare experience dealing with service clerks who need improved people and communication skills. “Not our fault” was their typical response to “How can we get this sorted?” They’re defensive and lack the breadth of experience needed to come up with solutions. They could learn from their peers at Patrick BMW, where the service is excellent. Won’t buy another Mini product from Patrick Mini.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. We appreciate the feedback and will make sure our manager is aware of your experience if you didn’t have a chance to talk with him during your visit. If you wish to provide further feedback, please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact (if you wish to be contacted) -The Patrick Dealer Group Customer Relations Team
Matt Kinsella, Mini Motoring Adviser from Patrick Mini,...
Matt Kinsella, Mini Motoring Adviser from Patrick Mini, Schaumburg Illinois, attended us in the process of buy or lease a Mini in an excellent and outstanding manner. All options are exposed on the table with a higher standard of professionalism and education. All details were fulfilled from the beginning and after leaving this dealership. In addition, Matt is a very kind person. The Patrick Mini dealer was the best option to deal with. Thanks, Matt and Patrick Mini. Ivan and Carmen Cuevas
Matt Kinsella, Mini Motoring Adviser from Patrick Mini,...
Matt Kinsella, Mini Motoring Adviser from Patrick Mini, Schaumburg Illinois, attended us in the process of buy or lease a Mini in an excellent and outstanding manner. All options are exposed on the table with a higher standard of professionalism and education. All details were fulfilled from the beginning and after leaving this dealership. In addition, Matt is a very kind person. The Patrick Mini dealer was the best option to deal with. Thanks, Matt and Patrick Mini. Ivan and Carmen Cuevas
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ivan and Carmen! On behalf of Patrick MINI, thank you for leaving this amazing review! I'm thrilled to hear that you had such a fantastic experience while working with Matt at our dealership. Congratulations and welcome to the Patrick family! -Patrick Dealer Group Customer Relations Team
Thank you Patrick Mini staff for an excellent experience...
Thank you Patrick Mini staff for an excellent experience buying our first Mini-Cooper. We love our car and couldn't have had better or more efficient service. Special thanks to Anna for her warmth and the attention she paid to helping us. Thank you Basil for your expertise working us through purchasing. Thank you and and "Civio" Patrick Mini-Manager, Ivan... Thanks also to the staff who prepped our Mini-Cooper. Michele (Livojevich) and Bob Davis
Thank you Patrick Mini staff for an excellent experience...
Thank you Patrick Mini staff for an excellent experience buying our first Mini-Cooper. We love our car and couldn't have had better or more efficient service. Special thanks to Anna for her warmth and the attention she paid to helping us. Thank you Basil for your expertise working us through purchasing. Thank you and and "Civio" Patrick Mini-Manager, Ivan... Thanks also to the staff who prepped our Mini-Cooper. Michele (Livojevich) and Bob Davis
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Michele and Bob! On behalf of Patrick MINI, thank you for your wonderful review! We're thrilled to hear that you had such an exceptional experience working with our amazing team during the purchase of your first MINI Cooper. Congratulations and thank you again! -Patrick Dealer Group Customer Relations Team
Anna and the Patrick Promise are amazing! Both made me...
Anna and the Patrick Promise are amazing! Both made me feel like I purchased a New vehicle instead of a Used 2015 MINI. I could not believe the loaner service until I experienced it. Only the best review for Patrick Mini and my salesperson Anna!
Anna and the Patrick Promise are amazing! Both made me...
Anna and the Patrick Promise are amazing! Both made me feel like I purchased a New vehicle instead of a Used 2015 MINI. I could not believe the loaner service until I experienced it. Only the best review for Patrick Mini and my salesperson Anna!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for leaving Patrick MINI a 5 star review! We're thrilled to hear that you had a great experience working with Anna at our dealership. Congratulations on your used 2015 MINI and thank you for choosing Patrick! -Patrick Dealer Group Customer Relations Team
World Class Dealership
Purchasing a new vehicle is a life changing decision in our lifestyle. Prior to the expiration of my MINI lease, I began a selection process where I considered various brands and car dealers. From this selection process, Patrick MINI stood out from the rest of the car dealers due to the professionalism provided by Anna and her team. at all times Following our first meeting, Anna provided me with the proper guidance into understanding what was the best scenario providing a WIN-WIN scenario for all parties involved. Once I placed my purchased order, Anna provided outstanding follow up that materialized with a new Lease Agreement that follow thru her approach to provide WIN-WIN scenario for all the parties involved. Because of this, Anna and her team proved to me that acquiring a new vehicle is an important decision that can be done with high level of professionalism and integrity diminishing the stereotypes of what we tend to perceive as often "painful" when it becomes to acquiring a new vehicle. Patrick MINI a world class car dealership lead by Anna and her team role model professionals and experts!
World Class Dealership
Purchasing a new vehicle is a life changing decision in our lifestyle. Prior to the expiration of my MINI lease, I began a selection process where I considered various brands and car dealers. From this selection process, Patrick MINI stood out from the rest of the car dealers due to the professionalism provided by Anna and her team. at all times Following our first meeting, Anna provided me with the proper guidance into understanding what was the best scenario providing a WIN-WIN scenario for all parties involved. Once I placed my purchased order, Anna provided outstanding follow up that materialized with a new Lease Agreement that follow thru her approach to provide WIN-WIN scenario for all the parties involved. Because of this, Anna and her team proved to me that acquiring a new vehicle is an important decision that can be done with high level of professionalism and integrity diminishing the stereotypes of what we tend to perceive as often "painful" when it becomes to acquiring a new vehicle. Patrick MINI a world class car dealership lead by Anna and her team role model professionals and experts!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi again! On behalf of Patrick MINI, thank you for your wonderful comments and 5 star review! We're thrilled to hear that you had a great experience at our dealership while working with Anna and her team. Congratulations on your new MINI! -Patrick Dealer Group Customer Relations Team
Purchasing a new vehicle is a life changing decision in...
Purchasing a new vehicle is a life changing decision in our lifestyle. Prior to the expiration of my MINI lease, I began a selection process where I considered various brands and car dealers. From this selection process, Patrick MINI stood out from the rest of the car dealers due to the professionalism provided by Anna and her team. at all times Following our first meeting, Anna provided me with the proper guidance into understanding what was the best scenario providing a WIN-WIN scenario for all parties involved. Once I placed my purchased order, Anna provided outstanding follow up that materialized with a new Lease Agreement that follow thru her approach to provide WIN-WIN scenario for all the parties involved. Because of this, Anna and her team proved to me that acquiring a new vehicle is an important decision that can be done with high level of professionalism and integrity diminishing the stereotypes of what we tend to perceive as often "painful" when it becomes to acquiring a new vehicle. Patrick MINI a world class car dealership lead by Anna and her team role model professionals and experts!
Purchasing a new vehicle is a life changing decision in...
Purchasing a new vehicle is a life changing decision in our lifestyle. Prior to the expiration of my MINI lease, I began a selection process where I considered various brands and car dealers. From this selection process, Patrick MINI stood out from the rest of the car dealers due to the professionalism provided by Anna and her team. at all times Following our first meeting, Anna provided me with the proper guidance into understanding what was the best scenario providing a WIN-WIN scenario for all parties involved. Once I placed my purchased order, Anna provided outstanding follow up that materialized with a new Lease Agreement that follow thru her approach to provide WIN-WIN scenario for all the parties involved. Because of this, Anna and her team proved to me that acquiring a new vehicle is an important decision that can be done with high level of professionalism and integrity diminishing the stereotypes of what we tend to perceive as often "painful" when it becomes to acquiring a new vehicle. Patrick MINI a world class car dealership lead by Anna and her team role model professionals and experts!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for your wonderful comments and your 5 star review! We’re happy to hear that your experience at Patrick MINI was one that you felt was worthy enough to share. We’ve been working hard to make a difference in the customer experience and are thrilled to hear that Anna and her team made your visit a memorable one. Congratulations on your new vehicle and welcome to the Patrick family! – Patrick Dealer Group Customer Relations
Best car buying experience ever
This was the best car buying experience I have ever received. I have bought very high end cars in the past and I mean high end. I needed a get around second car and decided on a Mini Cooper. I had been to two other dealerships before I came to Patrick. From the time I walked in to my sales person calling me the next day to check on me the experience was awesome. If you are ever in need of a Mini go to Patrick and ask for Dimitri Sidiropoulos. You will not be disappointed from start to finish. Best experience ever.
Best car buying experience ever
This was the best car buying experience I have ever received. I have bought very high end cars in the past and I mean high end. I needed a get around second car and decided on a Mini Cooper. I had been to two other dealerships before I came to Patrick. From the time I walked in to my sales person calling me the next day to check on me the experience was awesome. If you are ever in need of a Mini go to Patrick and ask for Dimitri Sidiropoulos. You will not be disappointed from start to finish. Best experience ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Connie! Thank you so much for your wonderful comments and 5 star review about our dealership! We are thrilled to hear that you had a great experience with Dimitri at Patrick MINI. We're glad you chose us and welcome to the Patrick family! If you ever need anything or have any questions, do not hesitate to reach out. -Patrick Dealer Group Customer Relations Team
Best service Department
First service on my new to me 2017 Clubman. I have owned many cars in my life and all but this one has been brand new. I have only had my cars serviced at the dealers I have purchased them from. This is my first Mini, and although I was looking for new, I found one with everything that I wanted, but could not afford new from another dealer. After I purchased it, I stopped in to Patrick Mini to find out what service I would need and wanted to have Mini on my license plate instead of the other Non Mini dealership. Brad Smith was fantastic. He sat down with me and helped to go over what info and service was done on my car previously by the past owner. Fast forward to today for my first maintenance appt. Brad again was there and went above and beyond. He is knowledgeable, detailed and professional. Thank you Brad. Ps the other service guy who checked me out and the parts guy who helped with my touch up paint purchase, Thank you as well. Excellent service!,, Oh and the video of what was done on my car, that was pretty cool and unexpected..
Best service Department
First service on my new to me 2017 Clubman. I have owned many cars in my life and all but this one has been brand new. I have only had my cars serviced at the dealers I have purchased them from. This is my first Mini, and although I was looking for new, I found one with everything that I wanted, but could not afford new from another dealer. After I purchased it, I stopped in to Patrick Mini to find out what service I would need and wanted to have Mini on my license plate instead of the other Non Mini dealership. Brad Smith was fantastic. He sat down with me and helped to go over what info and service was done on my car previously by the past owner. Fast forward to today for my first maintenance appt. Brad again was there and went above and beyond. He is knowledgeable, detailed and professional. Thank you Brad. Ps the other service guy who checked me out and the parts guy who helped with my touch up paint purchase, Thank you as well. Excellent service!,, Oh and the video of what was done on my car, that was pretty cool and unexpected..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Diana! Thank you so much for your 5 star review and amazing review of our service department! We are thrilled to hear that Brad was able to help you understand the service that was completed by the prior owner and help you during your first maintenance appointment. We are also pleased to hear that our other team members were able to showcase their customer service skills! P.S. We're happy to hear that you enjoyed the video of what was done to your 2017 MINI Clubman when it was in our shop! -Patrick Dealer Group Customer Relations Team
Anna is a superb salesperson and went above and beyond to...
Anna is a superb salesperson and went above and beyond to help me in my purchase of a used Mini Clubman. Nicole in the finance department found me a wonderful loan rate that was lower than anything I could find for myself.
Anna is a superb salesperson and went above and beyond to...
Anna is a superb salesperson and went above and beyond to help me in my purchase of a used Mini Clubman. Nicole in the finance department found me a wonderful loan rate that was lower than anything I could find for myself.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Laurie! Thank you for leaving such a kind review! We are happy to hear that you had such a pleasant experience. -Patrick Dealer Group Customer Relations Team