Skip to main content

Kelley Buick GMC of Bartow

(540 reviews)
Visit Kelley Buick GMC of Bartow
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (863) 800-9902 (863) 800-9902
Used (863) 578-5794 (863) 578-5794
Service (863) 578-5220 (863) 578-5220

Inventory

See all 596 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since September 2018.
Why should you buy from Kelley Buick GMC? Our unmatched service and diverse inventory have made us Florida's only GMC Dealer of the Year (per General Motors) a 2020 CarGurus Top-Rated Dealer award winner and a Buick Mark of Excellence award winner. Visit us today to discover why we have the best reputation in Polk County!
Polk county's #1 Buick GMC dealer with FREE delivery for the entire state of Florida!!!!

Service center

Phone number (863) 578-5220

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(540 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelley Buick GMC of Bartow from DealerRater.

Want to share your experience with this dealership?

Write a review

Stay away from this dealership!

Stay away from this dealership! The sales team is disrespectful! Today I had the worst experience of my life with a car salesman! First of all, they changed the price from the one listed. Then they said if I don't like it, I have 5 minutes to leave, otherwise they will call the police to take me off the property. Such salesmen have no business being in such positions. I will definitely give my money to another dealer who knows how to respect customers!

Stay away from this dealership!

Stay away from this dealership! The sales team is disrespectful! Today I had the worst experience of my life with a car salesman! First of all, they changed the price from the one listed. Then they said if I don't like it, I have 5 minutes to leave, otherwise they will call the police to take me off the property. Such salesmen have no business being in such positions. I will definitely give my money to another dealer who knows how to respect customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Bogdan. We genuinely appreciate your feedback, as it helps us understand how we can improve at Kelley Buick GMC. We strive to provide a respectful and positive environment for all our customers. We encourage you to reach out to us directly so we can address your concerns and work towards a better resolution. Your satisfaction is important to us. Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review

Stay away from this dealership!

Stay away from this dealership! The sales team is disrespectful! Today I had the worst experience of my life with a car salesman! First of all, they changed the price from the one listed. Then they said if I don't like it, I have 5 minutes to leave, otherwise they will call the police to take me off the property. Such salesmen have no business being in such positions. I will definitely give my money to another dealer who knows how to respect customers!

Stay away from this dealership!

Stay away from this dealership! The sales team is disrespectful! Today I had the worst experience of my life with a car salesman! First of all, they changed the price from the one listed. Then they said if I don't like it, I have 5 minutes to leave, otherwise they will call the police to take me off the property. Such salesmen have no business being in such positions. I will definitely give my money to another dealer who knows how to respect customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience, Bogdan. We genuinely appreciate your feedback, as it helps us understand how we can improve at Kelley Buick GMC. We strive to provide a respectful and positive environment for all our customers. We encourage you to reach out to us directly so we can address your concerns and work towards a better resolution. Your satisfaction is important to us. Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review

**Terrible Dealership Experience – Rude, Unprofessional,

**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car or not. The whole experience felt like a scam, with hidden fees and pressure tactics. Save yourself the frustration and avoid this dealership at all costs. There are plenty of other places that value customers and are willing to work with you. **Zero stars if I could!**

**Terrible Dealership Experience – Rude, Unprofessional,

**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car or not. The whole experience felt like a scam, with hidden fees and pressure tactics. Save yourself the frustration and avoid this dealership at all costs. There are plenty of other places that value customers and are willing to work with you. **Zero stars if I could!**

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate you taking the time to share your experience, though we understand it was not a positive one. At Kelley Buick GMC, we strive for professionalism and value in every interaction, and it seems we missed the mark during your visit. We encourage you to reach out to us directly so we can address your concerns further. Your satisfaction is important to us, and we want to ensure that we uphold the standards we stand for. Thank you again for your input. Sincerely, The Kelley Buick GMC Team, 863-323-2621

Consumer response

Thank you for your reply, but a generic apology doesn’t fix the disrespect and lack of professionalism I experienced. Your team had every opportunity to address my concerns in person—instead, I was met with arrogance, refusal to negotiate, and condescending attitudes from both the salesperson and manager. If you truly value customer satisfaction, you’ll take concrete steps to train your staff on basic courtesy and fair pricing practices. Empty corporate responses like this only reinforce my belief that your dealership prioritizes profit over people. I’ve already taken my business elsewhere to a dealership that respects its customers. Hopefully, this feedback serves as a wake-up call for future buyers.

Show full review

**Terrible Dealership Experience – Rude, Unprofessional,

**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car or not. The whole experience felt like a scam, with hidden fees and pressure tactics. Save yourself the frustration and avoid this dealership at all costs. There are plenty of other places that value customers and are willing to work with you. **Zero stars if I could!**

**Terrible Dealership Experience – Rude, Unprofessional,

**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car or not. The whole experience felt like a scam, with hidden fees and pressure tactics. Save yourself the frustration and avoid this dealership at all costs. There are plenty of other places that value customers and are willing to work with you. **Zero stars if I could!**

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback, Despina. We appreciate you taking the time to share your experience, though we understand it was not a positive one. At Kelley Buick GMC, we strive for professionalism and value in every interaction, and it seems we missed the mark during your visit. We encourage you to reach out to us directly so we can address your concerns further. Your satisfaction is important to us, and we want to ensure that we uphold the standards we stand for. Thank you again for your input. Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review

Not very nice people at all.

Not very nice people at all. I wouldn’t buy a car there even if they gave me a Brand New One for FREE

Not very nice people at all.

Not very nice people at all. I wouldn’t buy a car there even if they gave me a Brand New One for FREE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback, Clay. We understand that your experience at Kelley Buick GMC didn't meet your expectations, and we appreciate you sharing your thoughts with us. If you'd like to discuss your concerns further, please feel free to reach out to us directly. Your satisfaction is important to us. Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review

Contacted the dealership several times with offers, so I

Contacted the dealership several times with offers, so I can't really say, never got a responses from the dealership

Contacted the dealership several times with offers, so I

Contacted the dealership several times with offers, so I can't really say, never got a responses from the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Our team has acknowledged this review.

Show full review

This is the my 3rd purchase with Kelly of Bartow GMc!

This is the my 3rd purchase with Kelly of Bartow GMc! Stephen Sellers was very knowledgeable and helpful during the process! 10 out of 10!

This is the my 3rd purchase with Kelly of Bartow GMc!

This is the my 3rd purchase with Kelly of Bartow GMc! Stephen Sellers was very knowledgeable and helpful during the process! 10 out of 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much, Marc! We truly appreciate your continued trust in Kelley Buick GMC for your purchases. We're delighted to hear that Stephen provided you with knowledgeable and helpful service. Your 10 out of 10 rating means a lot to us! We look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review

We had purchased a 2025 GMC 3500 Denali brand new.

We had purchased a 2025 GMC 3500 Denali brand new. Upon delivery it only came with one key dealership was supposed to get me a second key never did. I was also supposed to get the paperwork for the registration as soon as my check cleared, I did not receive the paperwork until 10 days after the check cleared. There was an overpayment on the vehicle. I was supposed to get a $500 refund. got that three weeks later. Reached out to the dealership several times to speak with a manager they never call back.

We had purchased a 2025 GMC 3500 Denali brand new.

We had purchased a 2025 GMC 3500 Denali brand new. Upon delivery it only came with one key dealership was supposed to get me a second key never did. I was also supposed to get the paperwork for the registration as soon as my check cleared, I did not receive the paperwork until 10 days after the check cleared. There was an overpayment on the vehicle. I was supposed to get a $500 refund. got that three weeks later. Reached out to the dealership several times to speak with a manager they never call back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us, Jason, and we appreciate your feedback regarding your recent purchase of the 2025 GMC 3500 Denali from Kelley Buick GMC. We understand your frustrations about the key, registration paperwork, and the refund delay. We strive to provide timely service, and it's clear we did not meet that standard in your case. Your feedback about our communication is valuable and we will take it into account moving forward. Your satisfaction is important to us, and we want to make this right. Thank you for your patience, and we hope to assist you soon. Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review

L I regret doing business with Kelly Bill and GMC in

L I regret doing business with Kelly Bill and GMC in Bartow Florida they are very selfish. They don’t care about the customers. They are not professional at all. They are all about their money. They’re not gonna lose the time for the Customer. They are not about making a customer happy as long as they’re happy that’s all it matters. They sold me a car with issues when they told me that the car was brand new in lie to me in my face. they are all about their pockets like I said Reading all this reviews came to realize that there’s a lot of customers that went through the same thing that I’m going through right now I called the dealership multiple times left voicemail. They never return my calls, and then when I walk to the dealership came to realize there’s nobody in the lobby there’s no customers but one actual customer sales manager finance manager they are the same none of them try to make it better make the situation better even after you put a review they’re gonna try to write something back saying that I’ll try to reach out to me so I can so you can talk to none of them. Try to fix nothing. I regret doing business with them as a black person, they treat me wrong. They treat people wrong

L I regret doing business with Kelly Bill and GMC in

L I regret doing business with Kelly Bill and GMC in Bartow Florida they are very selfish. They don’t care about the customers. They are not professional at all. They are all about their money. They’re not gonna lose the time for the Customer. They are not about making a customer happy as long as they’re happy that’s all it matters. They sold me a car with issues when they told me that the car was brand new in lie to me in my face. they are all about their pockets like I said Reading all this reviews came to realize that there’s a lot of customers that went through the same thing that I’m going through right now I called the dealership multiple times left voicemail. They never return my calls, and then when I walk to the dealership came to realize there’s nobody in the lobby there’s no customers but one actual customer sales manager finance manager they are the same none of them try to make it better make the situation better even after you put a review they’re gonna try to write something back saying that I’ll try to reach out to me so I can so you can talk to none of them. Try to fix nothing. I regret doing business with them as a black person, they treat me wrong. They treat people wrong

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

Show full review

Jon Andrews was our salesman and it was one of if not the

Jon Andrews was our salesman and it was one of if not the most pleasant car buying experiences we?ve ever had. Easy and upfront information with excellent communication and no pressure. Adam handled the financing and did a fantastic job. We left completely satisfied with the exact vehicle we were looking for. Couldn?t have been better.

Jon Andrews was our salesman and it was one of if not the

Jon Andrews was our salesman and it was one of if not the most pleasant car buying experiences we?ve ever had. Easy and upfront information with excellent communication and no pressure. Adam handled the financing and did a fantastic job. We left completely satisfied with the exact vehicle we were looking for. Couldn?t have been better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Lonnie, for your wonderful review! We’re thrilled to hear that your car buying experience at Kelley Buick GMC was so pleasant. It’s great to know that Jon and Adam provided you with excellent service and communication. We appreciate your feedback and hope you enjoy your new vehicle! Please visit us again soon! Sincerely, The Kelley Buick GMC Team, 863-323-2621

Show full review
See all 540 reviews