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New car buy
I had an exceptional experience at this dealership. Long story short I was getting the runaround from another dealer and I chose last minute to go to Bobby Rahal. Jason Smith was awesome and even worked after hours to get all of my information so it would be an easy transition the next day. I drove 3 hours to get my new vehicle. When I got there everything was ready to go and the car was prepped. It was a very easy buying process. Thank you for selling me my dream car and also making it an amazing experience as well.
Thank you for making the trip to see us! We appreciate the opportunity to earn your business and will be sure to pass your kind words Jason's way.
The hunt is on!
Wish we could have found a Lexus SUV. Due to medical reasons, our visit to this dealership had to be cut short. However, my dealings with the sales staff, on-line and in-person, was prompt, professional, and our sales persons went above and beyond to try to accommodate our needs. Perhaps when our medical issues are resolved, we will be able to resume our search with Bobby Rahal.
Thank you for visiting our dealership and giving us the opportunity to earn your business - we look forward to assisting you in the future!
2019 Lexus ES 350 from Bobby Rahal Lexus
Bill Hartman went to great lengths over 5 months to find the car we wanted. Would recommend him and this dealership to anyone in south central PA.
Thank you very much, Brian! We're so happy to hear that you were pleased with the service Bill provided and we'll gladly pass your feedback his way. We sincerely appreciate that you opted to do business with Bobby Rahal Lexus!
Excellent experience. Thanks Jeff!
This was the most stress-free (perhaps the only stress-free) car buying experience I've ever had. Jeff was professional, knowledgeable and really listened to what I was hoping to buy. I really can't say enough good things about Jeff, the very nice finance person (I'm sorry, I forgot her name), Charlie my courtesy shuttle driver (he was delightful) and everyone I came in contact with at your facility. By the way, the facility is beautiful, too. I'm looking forward to working with Kate in service again, I've always had exceptional experiences with her. The 2-year warranty, 4 complimentary services and your pick up, drop off and loaner policy is extraordinary. I feel like I got a great deal and excellent financing. It is great to be back in the Rahal family! Please consider me a customer for life. Thank you Jeff!! This entire experience was an 11 on a scale of 1-10. Tracey M Today Assisted by Jeff Crishock
Tracey, wow! Thank you for sharing this incredible feedback with us. We sincerely appreciate the opportunity to earn your business and we will gladly pass your kind words on to all of the team members who helped to make your experience so awesome.
Loved my experience
We Had an excellent experience leasing our Lexus, this was our 2nd time leasing a Lexus from Bobby Rahal Lexus. But it was our 1st time having an awesome experience, my salesperson​, Bill Hartman was a complete joy to work with, helpful, attentive, courteous, no pressure and made it happen for us! I have leased cars for years and I have never met such a friendly, kind, attentive and low-pressure Manager like Nga Tran contributing to the overall Rahal 500 First Class experience. I usually hate dealing with car salespeople but not this time, they guided me through the process all the way, their detail attention to detail and communication was very appreciated, We felt as if they knew what we wanted right from the beginning and I feel blessed! I am Realtor so I to am in sales and I pride myself on QUALITY, not quantity and so does Bill Hartman and Nga Tran. I would purchase from Rahal 500 in Carlisle Pike Mechanicsburg, PA and will ensure to go to the A+ Team Bill Hartman and Nga Tran and will do so when our other lease runs out. Thank you both for providing us with outstanding courtesy, patience, and respect. Your willingness to make a very aggressive deal happen without a fight was something I was not expecting but greatly appreciated. As for recommending this dealership and them, YES, YES, YES! Bobby Rahal Lexus with the A-Team (Bill and Nga), you just can lose. EVERYONE IS A WINNER HERE!
Dear Hadiel and Keila, thank you for writing this wonderful review! We are thrilled to hear that you had a fantastic experience with Bill and Nga and we are very appreciative of your loyalty to our dealership. Looking forward to assisting you for years to come!
Managing an emergency repair
Between Christmas and New Year, I was traveling from North Carolina to visit family in Harrisburg and on the way heard a sudden noise which got worse and worse. Finally arriving in Harrisburg I called the dealership. They took me in within a few hours, diagnosed the problem, repaired it on the spot, kindly offered drinks and snacks in the lounge, kept me informed, washed and vacuumed my vehicle, and sent me happily on my way NO CHARGE!!!!!! I guess we can all call that great service with a smile. Thanks to the service team!!!!!
I purchased a new Lexus RX from Ed Woolford (Sales Dept.) at Rahal Lexus. The buying process was painless & I drove the vehicle off the lot that day. Rahal is to be commended for the professional team at the dealership & the spotless facility. 14 Sep. 2017
Thank you so much for this feedback, John! We are so glad to hear that you had a wonderful experience at our dealership and we'll definitely pass your kind words along to Ed. Enjoy your RX!
Bobby Rahal Lexus
Very helpful & professional staff. Dealership is awesome. Very clean & you feel comfortable. Our salesman Sam was second to none. He answered all our questions & was even available for help after we got the vehicle home. I highly recommend Bobby Rahal Lexus for your next vehicle, you won't be disappointed.
Rich, thank you so much for taking the time to write a review - we're so happy that you enjoyed your experience with our dealership and will certainly pass along your positive feedback to Sam!
This dealer made leasing my new GX460 easy. Were very accommodating and nice to work with.
Thank you Bill! So happy to hear that you enjoyed your experience at our dealership!
Great Dealership - Great SUV
First class dealership. Jason Smith was very knowledgeable, pleasant, and easy to deal with. Our 2015 RX 350 certified SUV looks like it's new ! The only down-side was the hour ride from Leola but the experience was worth the drive.
Hi Gordie - thank you for writing a review on Cars.com! We know our dealership is a little bit of a hike from Leola but we're so happy you came to visit us and we're thrilled that you love your RX 350! We'll definitely pass along your feedback to Jason Smith.