Preferred Chevrolet Buick GMC

I bought new car last week Buick Envision. My experience was great the sales people were great and the experience of buying my car was great.

Peter is always congenial. You can count on him taking great care of you and your vehicle. He has a history getting your vehicle problems solved. He?ll keep you updated. You can count on Preffered and Peter Robinson!

Mr. Robinson definitely keep me informed the issues with my vehicle that need work. He is on top in getting repairs completed in a timely manner. He personally test drove my vehicle making sure all repairs functioned correctly. I can’t say enough about how impressed with Mr. Robinson’s work ethic and personal attention he pays on qualify of workmanship. I definitely would return for maintenance on my vehicle to Preffered.

Mike Heater in sales was really great, you should try to see him. Sales manager was dumb and unhelpful and finance guy was pushy but friendly and experienced

Spot on! They took the time to understand what I was looking for. Efficiency really matters as well as the personal extra effort provided by Ryan and the team- thx!

On October 24, 2024, I had new rear brakes installed and during the installation they determined I needed a new rear axle seal and rear carrier bearings. The entire bill came to $1,830. I have driven my vehicle 2300 miles and took my truck to another facility to replace the front brakes. In the process, the service rep at the new facility determined I needed to replace the rear brakes as well due to warped rotors (they are sending picture of the same). Of course, Preferred's "disclaimer of warranties" relieves them of any responsibility. I have heard the Preferred dealerships tend to find "additional" problems when they service vehicles. True example: They told me I needed new brakes two years before I actually required them during an oil change. It also appears they use poor quality replacement parts as well. I will never use a Preferred facility again for any automotive work or the purchase of another vehicle.

Was able to schedule service timely, they diagnose and communicate the issues to get authorization and repaired in a timely fashion. I would recommend for your Duramax servicing needs.

Went in for an oil change, tire rotation, and software update. Services were preformed timely. Great experience.

Totally enjoy my Buick envision this dealership has friendly folks good service always clean I would recommend them to anyone looking for a vehicle or repair

Wheels were not properly torqued. I always check my wheels. Somes lug nuts were not tightened to proper tightness. Some I had to break loose with pipe extensions on a breaker bar. Torque is supposed to be 140 foot pounds on this truck. This is the 5 t/h time that I caught not be torqued properly. I had to install new rotors from going out of round once. I quit reminding the service writer because it never fixed the problem.