Preferred Chevrolet Buick GMC

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
226 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 9, 2020

    I bought a never before sold 2019 Impala that had 73 miles on it. They refused to let me use my GM Card earnings. They told me they couldn’t be used on... a 2019 Impala. I called GM Card and they told me that since the car had never been sold it as eligible to use the GM Card earnings to help pay for it. They told me the only way I could get my earnings was for Preferred Chevrolet to redo the paperwork and apply the earnings in the new paperwork. This would cost Preferred absolutely nothing and help out the customer, especially during this pandemic. Preferred refused to redo the paperwork to allow me to redeem my earnings.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us.... Please contact us directly at your earliest convenience. Thank you. Sincerely, The Preferred Chevrolet Buick GMC Team

  • 5.0 out of 5
    May 31, 2020

    This was the smoothest car/truck buying process I have ever been in. Tasi, our salesman, was quick, efficient, always asking what he could do for us while... we waited, or if we needed anything. Paperwork with finance guy went smoothly, and they both helped me to get in and out of there as quickly as they could, because I told them I was from an hour an a 1/2 away and had a party to get to. I am extremely happy with my purchase and will definately send friends there. Because of the corona virus, the paperwork had to be done at another location, but they had that all set up and all went smoothly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The P...referred Chevrolet Buick GMC Team

  • January 16, 2020

    Matt Daniels is great to work with and will work hard to get you a wonderful deal. I had a high lease from another dealership, and he help us get rid of... it without me paying full price

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking a moment to share your recent buying experience with Matt. We are thrilled to know he earned your praises. Congratulations and th...ank you for choosing us!

  • 1.0 out of 5
    November 5, 2019

    We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would... think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees and I am not surprised as I also wouldn't' want to work for a company like this one.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2019

    I emailed Rick describing what I was looking for. He had just the right one waiting for me when I arrived. No need to keep looking. I was on the road... in less than an hour. Great job.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Harry, thank you so much for taking a moment to write this great review! We are thrilled to know Rick helped you find the perfect car and you were abl...e to buy it within such a short period of time! Congratulations and thank you for buying from us! The Preferred Chevrolet Buick GMC

  • 5.0 out of 5
    October 21, 2019

    My sales rep (Rick Prater) by far made my experience astounding! He was very friendly, knowledgeable, energetic and understanding. I could not have asked... for a better sales rep! They had so many different choices and options available to choose from. Therefore, I found the perfect vehicle that I was looking for and it has been amazing! Rick also made the purchasing process so quick and easy. Rick Prater, you are my hero! Thank you SO much again for everything and making my used car buying experience fabulous!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Brittany, thank you for taking a moment to write this great review about your buying experience with Rick! We are so glad you appreciate his hard work...! Congratulations and thank you for buying from us! The Preferred Chevrolet Buick GMC

  • 5.0 out of 5
    October 21, 2019

    We have had great experiences with our used car purchase and service/repairs. Our salesman was friendly and offered great options and advice for our purchase.... For service, we had a couple of small issues arise, and they got us right in. The cost was very reasonable, and they did a good job!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Brian, thanks for reviewing your sales and service experience at our dealership! We are glad things went well and the professionalism of our teams has... earned your continued patronage. Have a great day! The Preferred Chevrolet Buick GMC Team

  • 5.0 out of 5
    October 21, 2019

    Rick Prater sold us a 2015 Chevy Equinox. Our experience was excellent and we drove off with the car the same day. Do your research so you know the approximate... value of the car. We are extremely happy with our car and the service Rick provided.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jan, thanks so much for your kind words! We are thrilled to know Rick was there to help you buy your Chevy and you were able to take it home the same ...day! Congratulations and thank you for buying from us! The Preferred Chevrolet Buick GMC Team

  • 5.0 out of 5
    October 20, 2019

    I just bought my first nice car out of college with Rickey Bobby. He was authentic and left me feeling like I left with a great deal. I recommend him if... you are looking for someone who is opposite to any sales men I have come across in my search.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Zach, thank you for writing this great review about your recent buying experience with Ricky. He is a great asset to our Sales Team! Congratulations a...nd thank you for choosing us! The Preferred Chevrolet Buick GMC Team

  • 5.0 out of 5
    October 19, 2019

    Very impressed with salesperson Rick Prater's honesty and sincere help in evaluating cars to meet our needs. He was, as they say, a very "real" person;... I trusted him and what he spoke. I have a large extended family and will definitely look to him for our future auto needs. I would have bought one of the cars he showed me if my daughter had not bought her car from someone else the morning before I was going back to Mr. Prater. Thank you very much.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for taking a moment to write this great review and for mentioning Rick. He has been working hard serving our customers and we are thrilled t...o know you appreciate his efforts. Congratulations and thank you for buying from us! The Preferred Chevrolet Buick GMC Team

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