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Jim Ellis Buick GMC Mall of GA

(4,306 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Showed up without an appointment Alternator was going

Showed up without an appointment Alternator was going out. Got the car diagnosed quickly and completed the repairs in 3 hours. Back on the road again to Connecticut

Showed up without an appointment Alternator was going

Showed up without an appointment Alternator was going out. Got the car diagnosed quickly and completed the repairs in 3 hours. Back on the road again to Connecticut

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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It was great.

It was great. Completed quickly and were more than fair cost wise. They do listen.

It was great.

It was great. Completed quickly and were more than fair cost wise. They do listen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! Until the next time we meet, take care!

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They all were extremely professional and had great sense

They all were extremely professional and had great sense of humor on knowledge with working with me to get my Jeep.

They all were extremely professional and had great sense

They all were extremely professional and had great sense of humor on knowledge with working with me to get my Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Patrick, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Always great and working with Sami is why we will

Always great and working with Sami is why we will continue to go back to Jim Ellis for all our vehicle needs

Always great and working with Sami is why we will

Always great and working with Sami is why we will continue to go back to Jim Ellis for all our vehicle needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

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I was not aware they were charging me to look at the

I was not aware they were charging me to look at the vehicle. I was mot happy.

I was not aware they were charging me to look at the

I was not aware they were charging me to look at the vehicle. I was mot happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Victor is a great salesman and person.

Victor is a great salesman and person. Very friendly and relatable. We will definitely be back.

Victor is a great salesman and person.

Victor is a great salesman and person. Very friendly and relatable. We will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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It was a pleasure working with the Jim Ellis Team .

It was a pleasure working with the Jim Ellis Team . It is the people that i dealt with that made a pleasure to do business with . All round a fair deal for both of us . They put a lot of effort closing the loop with me . I have to say i love my 2500 HD Denali - absolutely love it ! Thank you

It was a pleasure working with the Jim Ellis Team .

It was a pleasure working with the Jim Ellis Team . It is the people that i dealt with that made a pleasure to do business with . All round a fair deal for both of us . They put a lot of effort closing the loop with me . I have to say i love my 2500 HD Denali - absolutely love it ! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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I never went to the dealership.

I never went to the dealership. I did everything by phone through the bank, but the 2018 GMC Acadia STL was beautiful.

I never went to the dealership.

I never went to the dealership. I did everything by phone through the bank, but the 2018 GMC Acadia STL was beautiful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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I have been going here for 6 yrs.

I have been going here for 6 yrs. The team is always professional and thorough -I highly recommend

I have been going here for 6 yrs.

I have been going here for 6 yrs. The team is always professional and thorough -I highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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Ed and the team at Jim Ellis consistently provide a warm,

Ed and the team at Jim Ellis consistently provide a warm, welcoming experience and work diligently to ensure a smooth and efficient process.

Ed and the team at Jim Ellis consistently provide a warm,

Ed and the team at Jim Ellis consistently provide a warm, welcoming experience and work diligently to ensure a smooth and efficient process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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