[{"id":377134,"firstName":"Dee","lastName":"Hong","titleText":"Finance Manager","emailTxt":"hong@jimellis.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":113,"imageUrl":"https://cdn-user.dealerrater.com/images/918ca418a9cf.jpg","drDealerId":39361,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":153931,"personPtyId":38614705,"firstName":"Mike","lastName":"Hatcher","titleText":"Sales Consultant","shortBioText":"Love what I do and working with people.","emailTxt":"mikeh@jimellis.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/ea3320686bc1.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1312156800","industryStartDtUtc":"720576000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":377133,"personPtyId":38607164,"firstName":"Fred","lastName":"Marszalek","titleText":"Finance Director","shortBioText":"I am from Buford Georgia. 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Five years ago my family and I moved here to Georgia where I now reside in Buford. GO WOLVES!!! 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I am happily married to Audrey Eason for 39 years. I have one daughter and a grandson. I am from Chicago and moved to Atlanta in 2005. I still love all of my Chicago Sports Teams! GO BULLS!!!","emailTxt":"stevene@jimellis.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/938ef3cb4e42.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1377993600","industryStartDtUtc":"536457600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":377144,"personPtyId":38607435,"firstName":"Morris","lastName":"Walker","titleText":"Sales Representative","shortBioText":"I am from Baton Rouge, LA. The New Orleans Saints is my favorite team. I love to play golf and go deep sea fishing when I am not selling a car. I have two sons and two grandchildren who are the apple of my eye! My favorite vehicle is a GMC Sierra 1500. I mentor with Big Brother & Big Sisters of Atlanta in my spare time. I really love animals especially dogs. 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I moved to the Atlanta area in 1985. 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Such a great company to work for. To work somewhere that you actually enjoy going to is a rare find! We focus on our customers as they are the reason we are here everyday.","emailTxt":"rtipton@jimellis.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/b9cd3707636b.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1430438400","industryStartDtUtc":"1430438400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":377159,"firstName":"Jeff","lastName":"Ryberg","titleText":"Parts Manager","emailTxt":"jryberg@jimellis.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/91cb0fe6a66f.jpg","drDealerId":39361,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":520002,"personPtyId":42527381,"firstName":"Vadim","lastName":"Grama","titleText":"Sales and Leasing Consultant","emailTxt":"vadimg@jimellis.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":426767,"personPtyId":39117610,"firstName":"Isaac","lastName":"Pineda","titleText":"Sales and Leasing Consultant","emailTxt":"isaacp@jimellis.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":377151,"personPtyId":38607005,"firstName":"Kristin","lastName":"Buffington","titleText":"Service BDC Assistant Manager","emailTxt":"kristinb@jimellis.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/8b7929b012af.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1406851200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":442047,"personPtyId":38612297,"firstName":"Ron","lastName":"Gay","titleText":"Service and Parts Director","emailTxt":"rong@jimellis.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"707356800","industryStartDtUtc":"707356800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":153897,"personPtyId":38614703,"firstName":"Jason","lastName":"Dowdy","titleText":"General Manager","shortBioText":"BORN IN GADSDEN AL, GRADUATED FROM ALEXANDRIA HIGH SCHOOL, SERVED 7 YEARS\r\nACTIVED DUTY IN THE UNITED STATES MARINE CORPS. ENJOY PRETTY MUCH ANY OUTDOOR ACTIVITY AND SPORTS, PLAYING THE DRUMS. LOVE HELPING PEOPLE IN ANY GENERAL ASPECT OF LIFE.","emailTxt":"jasond@jimellis.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/1e298202857e.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1280620800","industryStartDtUtc":"925516800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":153903,"personPtyId":38600583,"firstName":"Bryan","lastName":"Rudow","titleText":"Commercial Sales Manager","shortBioText":"I have been in the Commercial Fleet business for over 15 years. 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The Golden Rule is to treat others the way you wish to be treated yourself, so I spare no effort in applying this rule to gather all the information needed to make your next automotive purchase an exceptional experience that you will want to repeat and refer your fiends/family. Come experience the Jim Ellis difference at our family dealership where YOU are family!","emailTxt":"thomasl@jimellis.com","combinedRecentReviewCnt":4,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/0ab20131d354.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":270259,"firstName":"Brett","lastName":"Rudow","titleText":"Commercial Sales Consultant","emailTxt":"brettr@jimellis.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/8cb580293613.jpg","drDealerId":39361,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":558641,"personPtyId":53680441,"firstName":"Jovan","lastName":"Riley","titleText":"Sales and Lease Specialist","emailTxt":"jriley@jimellis.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39361,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"}]

Jim Ellis Buick GMC Mall of GA

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Jim Ellis Buick GMC Mall of GA Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Jim Ellis Buick GMC Mall of Georgia provides the utmost in sales selection, having over 650 new and pre-owned vehicles.

...

The Jim Ellis organization has won customer service awards 9 years in a row and supports our communities? families and their needs. We keep the well-being of our clients foremost in our thoughts by providing a safe play area for children and family friendly programming. Our new 55,000 square foot state-of-the-art facility features comforts of home to include specialty coffee and teas, fresh fruit, healthy snack options, and internet/computer access. Theatre seating with a huge projector TV gives our clients the opportunity to work or relax while they are in our service department. We are closed on Sundays to provide our staff and our clients with ample time to devote to family. We are excited to exceed your expectations and welcome you to let us show why you can always expect the best.

"Expect The Best"

Service

Wheel Alignment (FWD)

$89.95

Oil, Filter Change

$39.95 and up*

Brake Replacement

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1014 lifetime reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 19, 2018

    Met promptly at door. In for oil change & multipoint inspection. Estimated time for job met. Nice, clean place with snacks beverages for customer comfort.... Will keep my Buick in great service at this dealership. Thanks so much!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kaleb Dance

    Service Advisor

    (4.9) 63 reviews

  • 5.0 out of 5
    November 17, 2018

    Great experience with Nelson and Sammy on my recent new car purchase. They were professional and responsive to my questions and concerns. I would recommend... them to anyone buying a new car.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Jim Ellis Buick GMC Mall of GA

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! Thanks again for taking the time to leave us this information about your recent visit. Take care!


    Worked with:
    Nelson Carbo

    Sales and Leasing Consultant

    (5.0) 12 reviews

  • October 21, 2016

    Best car buying experience I've ever had at Jim Ellis mall Georgia

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Victor, thank you so much for the feedback. We are so excited that your buying experience was amazing! We look forward to servicing your vehicle in th...e future! Wishing you a great day until the next time we meet. Sincerely, Jerry Howell, General Manager

  • 5.0 out of 5
    November 16, 2018

    I woke up in the morning not expecting to buy a car that day. Jovan reached out and let me know about a car they had that I had been on the look out for.... I was in contact with him and Jasmine throughout the day while I was at work and they really did a great job making everything easy for me. I went to the dealership, checked everything out and jovan made sure all my needs were met. When I went into finance with Jasmine she was very helpful and nice. It was speedy and she even gave me tips. I highly recommend these two and thank you for the great car, I love it!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Jim Ellis Buick GMC Mall of GA

    We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!


    Worked with:
    Jasmine Kennedy

    Finance Manager

    (4.8) 110 reviews

    Jovan Riley

    Sales and Lease Specialist

    NOT RATED

  • 5.0 out of 5
    November 16, 2018

    Great service nice waiting area. Very professional service dept. I would recommend Jim Ellis to all my friends and family. I will be back to buy a new... truck when needed

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Jim Ellis Buick GMC Mall of GA

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again ...soon! Thanks again for taking the time to leave us this information about your recent visit. Take care!


    Worked with:
    David Gonzalez

    Service Advisor

    (4.8) 83 reviews

  • 5.0 out of 5
    November 15, 2018

    Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was highly... cooperative and professional. And, fun to work with!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Jim Ellis Buick GMC Mall of GA

    We are glad James was able to help you out! We are always more than happy to assist you if anything else comes up. Take care!


    Worked with:
    James Stecker

    Service Advisor

    (4.8) 76 reviews

  • 5.0 out of 5
    November 15, 2018

    I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make sure... I'm comfortable waiting. They always explain everything including my options. Special shout out to James Stecker for all his thoughtfulness and professionalism.

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    Does recommend this dealer
    Came in for service or repair
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    Jim Ellis Buick GMC Mall of GA

    We are so happy to read such a great review about Jim Ellis Buick GMC Mall of GA and James! We look forward to your next visit! Take care!


    Worked with:
    James Stecker

    Service Advisor

    (4.8) 76 reviews

  • 5.0 out of 5
    November 15, 2018

    Made an appointment for 2pm dropped truck off at 12 way early it was completed in less than an hour awesome experience Thank you for getting my vehicle... serviced quicker than ever expected

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    Does recommend this dealer
    Came in for service or repair
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    Jim Ellis Buick GMC Mall of GA

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again ...soon!


    Worked with:
    Sean Garrett

    Service Advisor

    (4.8) 80 reviews

  • 1.8 out of 5
    November 15, 2018

    I took my truck in because the mirrors were not folding as they should every time. They added another issue David found (radio not turning off) that I... didn't realize was an issue. After 2 hours, I went to check on my truck and found they had to take it back again to address the radio, but the mirrors wasn't showing the problem so they couldn't do anything with that. David never came to explain the status of my truck during the 2 hours. Each time I went to him. I walked over again after 2 hrs 15 min and he said he had to get the paper work together and I could go. That didn't happen. I had to walk over again and David said would help me after he finished up with another customer. Waited more and again, he never came to me with paperwork. I went to the other service rep to see if they could get me out of there since David was too busy and all of a sudden David gave the paper work to his co worker. I checked out and walked out with original rep only to find my keys were missing. He went back in to look for and after 2 tries, found them after another 10 minutes. This was a frustrating visit and the mirror issue is most likely still a problem. 2 1/2 hours for a radio issue repair that I wasn't aware of.

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    Does recommend this dealer
    Came in for service or repair
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    Jim Ellis Buick GMC Mall of GA

    Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can wo...rk towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 884-4641


    Worked with:
    David Gonzalez

    Service Advisor

    (4.8) 83 reviews

  • 5.0 out of 5
    November 15, 2018

    Best car buying experience. Tom Lyden and Sam were great. The whole team was. I will recommend Jim Ellis GMC to my friends whenever I find them looking... for a car.

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    Does recommend this dealer
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    Jim Ellis Buick GMC Mall of GA

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again ...soon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!


    Worked with:
    Sami Karaki

    Sales Manager

    (4.9) 85 reviews

    Perry Mallory

    Internet Sales Specialist

    (5.0) 6 reviews

    Tom Lyden

    Internet Sales Specialist

    NOT RATED

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