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Jim Ellis Buick GMC Mall of GA

(4,790 reviews)
2020 state dealer award
View 9 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2026 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,790 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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I live Jim Ellis overall. I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that were complex due to multiple different people saying different things about my warranty (all approved vy GMC).

I live Jim Ellis overall. I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that were complex due to multiple different people saying different things about my warranty (all approved vy GMC).

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Always a great experience when we come here. James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James

Always a great experience when we come here. James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Fast oil change. In and out quickly. Everyone was very friendly and helpful. That's it

Fast oil change. In and out quickly. Everyone was very friendly and helpful. That's it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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James was very helpful on his day off coordinating with me on the completion and pick up of my vehicle

James was very helpful on his day off coordinating with me on the completion and pick up of my vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Always a pleasure. This may have been the fastest oil change so far at 50 minutes. Very smooth operation. I have bought 7 vehicles from the Buford Jim Ellis since 2016 and will not go anywhere else.

Always a pleasure. This may have been the fastest oil change so far at 50 minutes. Very smooth operation. I have bought 7 vehicles from the Buford Jim Ellis since 2016 and will not go anywhere else.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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My experience is always excellent. James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia

My experience is always excellent. James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Quick and easy Scheduling and drop off was smooth. Team member communicated well while car was being services and was within time estimations for me to pick up

Quick and easy Scheduling and drop off was smooth. Team member communicated well while car was being services and was within time estimations for me to pick up

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

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Always willing to go the extra mile to make sure everything is right Thank you

Always willing to go the extra mile to make sure everything is right Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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Oil change Scheduled an oil change. Service was completed in a reasonable time. Service record was updated and next service due was discussed.

Oil change Scheduled an oil change. Service was completed in a reasonable time. Service record was updated and next service due was discussed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

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Quick and easy Performed the work as described, recommended additional items that I may need to address and got me on my way

Quick and easy Performed the work as described, recommended additional items that I may need to address and got me on my way

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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