Jim Ellis Buick GMC Mall of GA

4.5
(3,812 reviews)
Visit Jim Ellis Buick GMC Mall of GA
Sales hours:
Service hours:
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Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2020 state dealer award View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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New (877) 517-1399 (877) 517-1399
Used (877) 297-7006 (877) 297-7006
Service (888) 990-7785 (888) 990-7785

Inventory

See all 297 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2016.
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.

Service center

Phone number (888) 990-7785

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–7:00pm
Sunday
Closed

Meet our employees

View all 30 employees View less employees

Reviews

4.5
(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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4.0

Jim Ellis MOG was a pleasure to work with.

Jim Ellis MOG was a pleasure to work with. These guys put customer service as top priority. They got me what I needed when I asked for it. Phil worked quickly to assure I wasn’t waiting on answers. Overall this was a decent vehicle purchasing experience. I would recommend this dealership.

4.0

Jim Ellis MOG was a pleasure to work with.

Jim Ellis MOG was a pleasure to work with. These guys put customer service as top priority. They got me what I needed when I asked for it. Phil worked quickly to assure I wasn’t waiting on answers. Overall this was a decent vehicle purchasing experience. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

I had a great experience, and I would definitely

I had a great experience, and I would definitely recommend you to others who are in the market for a new vehicle.

5.0

I had a great experience, and I would definitely

I had a great experience, and I would definitely recommend you to others who are in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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3.0

Good, but Economy Manager it's unrespectful.

Good, but Economy Manager it's unrespectful. Do not deserve be part of staff . Totally different was the seller David Estrella who was very professional and gentle.

3.0

Good, but Economy Manager it's unrespectful.

Good, but Economy Manager it's unrespectful. Do not deserve be part of staff . Totally different was the seller David Estrella who was very professional and gentle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Harrison Henry did an excellent job of making the

Harrison Henry did an excellent job of making the purchase seamless and easy. Financing was very quick and painless. Thanks

5.0

Harrison Henry did an excellent job of making the

Harrison Henry did an excellent job of making the purchase seamless and easy. Financing was very quick and painless. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

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1.0

This is the 4th time I have to take my truck in to figure

This is the 4th time I have to take my truck in to figure out what’s wrong with the transmission and supposedly the replacement part would fix it and truck is still the same mis shift while driving

1.0

This is the 4th time I have to take my truck in to figure

This is the 4th time I have to take my truck in to figure out what’s wrong with the transmission and supposedly the replacement part would fix it and truck is still the same mis shift while driving

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 872-0884.

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5.0

Prompt service with no appointment.

Prompt service with no appointment. Could not be happier. Fifteen words is to much of a minimum.

5.0

Prompt service with no appointment.

Prompt service with no appointment. Could not be happier. Fifteen words is to much of a minimum.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction!

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5.0

The staff greeted me at the door with a smile.

The staff greeted me at the door with a smile. Dealership was very clean. Nice atmosphere. They make you feel at home..

5.0

The staff greeted me at the door with a smile.

The staff greeted me at the door with a smile. Dealership was very clean. Nice atmosphere. They make you feel at home..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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4.0

It was a good experience friendly staff repaired my

It was a good experience friendly staff repaired my vehicle in a timely manner, my only complaint is the car rental company which was hertz. Was the most unprofessional experience I’ve ever had no walk around for damages and car was all the way across the parking lot in the pouring rain, all the attendants said was you at is the black one while sitting at his desk.

4.0

It was a good experience friendly staff repaired my

It was a good experience friendly staff repaired my vehicle in a timely manner, my only complaint is the car rental company which was hertz. Was the most unprofessional experience I’ve ever had no walk around for damages and car was all the way across the parking lot in the pouring rain, all the attendants said was you at is the black one while sitting at his desk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about our team. We will pass along your feedback to the management at Hertz and sincerely apologize for that experience.

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5.0

Great Service provided during my Car Repair.

Great Service provided during my Car Repair.. Jim Ellis listen to all my concerns and needs. Gave me fall cost of repairs before working on my car very appreciative.

5.0

Great Service provided during my Car Repair.

Great Service provided during my Car Repair.. Jim Ellis listen to all my concerns and needs. Gave me fall cost of repairs before working on my car very appreciative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful!

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5.0

One of the best car buying experiences I’ve had.

One of the best car buying experiences I’ve had. Mike Hatcher was very pleasant to deal with. I would definitely recommend!!!

5.0

One of the best car buying experiences I’ve had.

One of the best car buying experiences I’ve had. Mike Hatcher was very pleasant to deal with. I would definitely recommend!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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