Bill Cole Nissan

Worked with Patrick to come up with the best deal for me. He went the extra mile to find the vehicle that fit my needs. This shows professionalism that goes above and beyond. He also made to get me into a truck that was located at another Bill Cole location. I would also like praise Shane, Ethan and Josh. They all worked together to make this a rather pleasant car buying experience.

I highly recommend Alex Endicott. He’s honest hardworking and very dependable. He works hard to get his customers the best deals he can give them and let’s them know he appreciates them.

I have a 2023 Armada with 5,200 miles on it and it has a problem. The service manager basically told me I didnt purchase my 2023 Armada from them and I needed to return it to the dealership I purchased from, it was there problem.

Bought a new Nissan Rogue 2022, took in for oil change first part of November, seemed to take awhile was told battery didn't seem to be charging properly. Was told I might need to buy a new battery told them no replace it its under warranty, then was told they thought it would be fine.Got up Christmas morning completely dead charged it all lights on try to reset would not need to bring in to be checked. My wife drives it to work but can't get in for a few days, which I think is sad under the circumstances. Would not recommend them.

I had a very pleasant and enjoyable experience working with Bebo at Bill Cole Nissan. He was very knowledgeable and thorough throughout the process of purchasing my Armada.

Harlan Mills answered all our questions and was so helpful!! Best customer service ever. We will never shop anywhere else in the tri state area!!

wanted a 4wd truck and breanna found a truck for me at a great price, and had it ready for me to test drive before i arrived.

Michael Sparks came out to offer me some assistance. I'm looking for a used truck. He was very helpful. I will definitely be buying from him. Thank you Michael for taking the time to help me in my search. five star service

I requested an appointment with the Bill Cole Nissan Dealer in Ashland KY to have routine maintenance performed on my vehicle and my brakes repaired since they squeal when used. I called the dealer directly and spoke with a customer service representative and asked since the service department closes at 2pm and my appointment was at 1:30pm whether they would actually perform the repairs to my brakes that day or whether they intended to look at my brakes and make me come back later to have them repaired. The representative said they would do the work. I told her I did not want to make the 100 mile round trip from my home to the dealer if the work couldn't be performed the same day. I would have been happy to reschedule the appointment on a day and time when the work could have been completed in one trip so I wouldn't have to drive out there again. Today I arrived at the dealer and after turning my car over to the service personnel and waiting a half h our Nick Turley comes out and informs me that my car needs tires, brake pads and possibly rotors since there is rust on the rotors. Unfortunately the service department is going to close and they do not have enough time to do the work. Turns out I spoke to the customer service rep and she assured me the service department would do the work. I informed Nick of the conversation I had. Nick told me they had to order parts to replace the brake pads and rotors. Again, this was covered in the conversation I had over the phone and coincidently the only reason I made the drive to the dealership in the first place was by the assurance the work would be performed right then and there. I repeated myself to Nick and he informed me they could do the work if they had the parts. I told him to talk to the customer service rep since I was told the work was going to be done and that assurance of the work being done was the only reason I drove out there. Nick told me the customer service people had no way to know the parts had to be ordered. Except they did. The person I spoke to on the phone could have put me on hold and contacted the service department and asked a question or two. She could have walked over to them. She could have sent a e-mail. She could have asked others to do any of the above. The only work that actually got done to my car was a oil change. I passed by many places I could have gotten an oil change done at that were much closer to my home. This was a wasted trip and one I had taken steps to ensure would not have happened if I had not been lied to. The people at the Bill Cole Nissan dealership have a lot to learn about how to treat current customers. We don't have to spend our money at the dealership to get repairs done. We could go anywhere and have the work done. We choose the dealership because we expect professional service to be done correctly on time the first time. We don't expect to be lied to. Yet I was.

Bought A new Nissan and it’s junk! I do not recommend buying one. Over priced, they will add in extra stuff. Pay close attention to your paperwork! The financial guy is rude.. I’ll never go back or recommend them. I have several issues with the car!