Had a GREAT experience at bill Cole. Everyone was extremely friendly and helpful. I was there till 10 and was supposed to close at 6. Everyone was still... very patient!
I had a terrific experience dealing with Bill Cole Nissan. The sales associates were helpful, informative, and very kind. & the overall process was... very easy, they went above and beyond to get us an incredible deal we just couldn’t pass up. Thank you all, you’ve earned yourself a lifetime costumer!
Went down Tuesday to get an appraisal on my car took about an hour of my time. Call three times to check back to see what they come up with can't get nobody... to call you back or nobody to answer the phone to let me know I wouldn't recommend anybody to come to your dealership
My name is Douglas Herron, Samantha my sales consultant who sold me my new 2017 Honda civic XLT was very kind, honest and very informative. Samantha gave... me the best customer service I've ever received from any business! She is a awesome person, very hard worker and definitely a valuable asset to Bill Cole Honda in Ashland Kentucky! I would highly recommend her to anyone!
I took my friend there who's older and wanted some assistance with purchasing a car, so I'm writing on her behalf. The salesperson tiffany was amazing,... the car is nice, but that's where the good part ends. After she agreed on a price, she went alone to the dealership to pick it up and sign papers. She agreed to an extended warranty and GAP insurance. When she got home and wanted to see the terms of her warranty, she first page of the agreement was missing. After looking at it all, i noticed page 1 of several groups of documents was missing. She decided to cancel the GAP and warranty, so we called and told them. We went back 3 days later and the financial person (nick Carter) would not recontract. He said she could get reimbursed but it would come off the end of the loan and her payments would not be lower. After speaking to another Nissan dealership, I found out that this was not the norm. Also, when asked about page 1 of the warranty which showed the years/mileage terms, Mr Carter stated it was not their policy to give customers a copy of the first page. This is the page where you actually sign for the terms, and she was refused a copy. We emailed the manager and she did not receive a call from him. Needless to say this is a poor way to do business and we will not be returning to that dealership. It's a shame the financial dept can ruin it for the sales dept, but we will be going to another Nissan dealer next time.
I took my friend there who's older and wanted some assistance with purchasing a car, so I'm writing on her behalf. The salesperson tiffany was amazing,... the car is nice, but that's where the good part ends. After she agreed on a price, she went alone to the dealership to pick it up and sign papers. She agreed to an extended warranty and GAP insurance. When she got home and wanted to see the terms of her warranty, she first page of the agreement was missing. After looking at it all, i noticed page 1 of several groups of documents was missing. She decided to cancel the GAP and warranty, so we called and told them. We went back 3 days later and the financial person (nick Carter) would not recontract. He said she could get reimbursed but it would come off the end of the loan and her payments would not be lower. After speaking to another Nissan dealership, I found out that this was not the norm. Also, when asked about page 1 of the warranty which showed the years/mileage terms, Mr Carter stated it was not their policy to give customers a copy of the first page. This is the page where you actually sign for the terms, and she was refused a copy. We emailed the manager and she did even receive a call from him. Needless to say this is a poor way to do business and we will not be returning to that dealership. It's a shame the financial dept can ruin it for the sales dept, but we will be going to another Nissan dealer next time.
After weeks of searching for a particular used vehicle only to be let down time and time again, we came across a match at Bill Cole Ford in Ashland. I... called to inquire on the car and Nick Carter provided me with all the details. We then decided to make the hour+ drive out and I'm so glad we did. Everything worked out and the buying process was pretty smooth, they were true to their word on negotiated items and very fair with a trade in. It was a good experience, and I love my new car! Go stop by if you are in the market for a new car
The salesman was great, manager was great, financial dept. Was great!! All my business was actually after closing time and the involved staff stayed late... to accommodate my deal!! Will do business there again!!
I had a very pleasant experience. Everything went very smooth. No problems at all'
Outstanding experience! Salesman was knowledgable and courteous. Immediately took me to the car I bought. Finance dept was great as well.