Fletcher Jones Audi

I was very pleased with my experience with the Service Department. Mike Krapf explained everything fully regarding an inspection of an Audi A5 I recently purchased and performed an open recall on the tires. He was very easy to work with and it was one of the best customer service experiences I've had. I will not hesitate to bring the car here in the future.

Fletcher Jones defines service perfection. Timely service, great communication at every step, amazing technical expertise, exemplary customer service in every way imaginable.

I had an absolutely phenomenal experience working with Channing Greene at Fletcher Jones Audi! From start to finish, he made the car-buying process seamless, stress-free, and even enjoyable. His professionalism, knowledge, and attention to detail were top-notch, and he went above and beyond to ensure I got the perfect car. Channing was patient, transparent, and never pressured me—just genuinely helpful every step of the way. I couldn’t be happier with my new car, and I highly recommend Channing to anyone looking for an exceptional car-buying experience. Thank you again, Channing!

We worked with Channing Greene to lease an Audi Q5 and it was the best experience we’ve ever had at a dealership. He was extremely communicative throughout the entire process and it was clear he was well-versed in the details of the various models. He took time to walk us through setting up the vehicle to meet our specific needs and was really helpful through the financing process as well. Highly recommend Channing and the team at Fletcher Jones (specifically Alejandro and Brett).

I recently purchased my Audi with Dexter Gordon. From start to finish, Dexter was wonderful to interact with. He was helpful, professional and knowledgeable. If you want to interact with a non-pushy sales person who actually cares about choosing the right car for your lifestyle and budget, Dexter is your guy. He was also incredibly patient with me as I was quite undecided. But he gave me my space and time to decide as I am the type of person that needs to internalize options before pulling the trigger. To my surprise, he did not push me to purchase same day which I appreciated as I don't like to be pressured; purchasing a car is a huge decision. He was also transparent in his interactions with me. Thank you, Dexter for your patience and guidance throughout the entire process. I will definitely recommend you to friends and family since my experience was so pleasant.

I recently purchased my Audi with Dexter Gordon. From start to finish, Dexter was wonderful to interact with. He was helpful, professional and knowledgeable. If you want to interact with a non-pushy sales person who actually cares about choosing the right car for your lifestyle and budget, Dexter is your guy. He was also incredibly patient with me as I was quite undecided. But he gave me my space and time to decide as I am the type of person that needs to internalize options before pulling the trigger. To my surprise, he did not push me to purchase same day which I appreciated as I don't like to be pressured; purchasing a car is a huge decision. He was also transparent in his interactions with me. Thank you, Dexter for your patience and guidance throughout the entire process. I will definitely recommend you to friends and family since my experience was so pleasant.

Always professional. Very helpful in all aspects. Always responded properly. We own an A6 and a Q5. And we will continue to go to them for our next car, whenever that may be.

Nice folks, sales lady Lainie was very easy to get along with and although i didnt buy, id have trouble going back, except for the horrible traffic in the city.

I wish there was a zero rating for this dealership and more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time with a detailed multi-point inspection of the entire car. It is used with 90,000 miles and I already knew what other problems needed to be addressed. Of course they still go ahead and do a detailed video review of every part on my car including streaking windshield wipers that they recommended be replaced. It makes you wonder why they charge $289/hour for labor. Yes, $289 per hour. Of course if they had spent that time diagnosing the faulty headlamp, I may not be writing this review. They started with a replacement bulb and that did not work and they moved on to a $1000 ballast module. According to them, that solved the problem. I left the dealership with a $1679.00 bill for a headlight repair. Of course no more than two weeks later, the headlamp alert came on again and it still was not working. I was not able to take it in immediately as I had surgery and couldn't drive for a couple of months. I made another appointment and when I brought the car back the headlamp actually turned on again at the dealership. The service advisor cautioned me that it could be a short in the headlamp assembly which is an expensive part but decided that since it was working to wait and see. The very next day the headlight failed and the alert came on again on the dash. The advisor told me I could just bring it back without an appointment since it was a recurring issue. I show up with the car and they tell me they can't take it in without an appointment. So three visits and no resolution. I make another appointment within the week and when I arrive, I again specifically request to not waste time with their video multi-point inspection. The advisor has me sign the car in and informs me of the diagnostic fee that will be incurred. I told him I was not willing to pay for the diagnosis since they did not correct the problem the first time. Of course several hours later, I receive a text to watch my multi-point inspection video and the start of the diagnosis which includes testing the two new parts I already paid for that did not correct the issue. Of course they worked, as they were probably working the first time I brought it in. They continue to show what other diagnostics they need to do to solve the problem. Bad wiring or a faulty headlamp. The technician shows that the headlamp had condensation inside it, which it did when I brought it in the first time. I even pointed that out to them. I fully expected to have to buy a new one at the first visit. They finally diagnosed that it was the headlamp assembly without being able to explain how they came to that conclusion and expected me to pay for the diagnostics. $289! I refused and asked to speak to the manager. I received a text back, instead of a call, saying they would waive that fee and would give me an estimate for the new assembly. I agreed since I thought it should have been replaced all along. I received an estimate for over $2800. I called and asked for a cost breakdown and the part alone was $2000. I sent them a screenshot from another local Audi dealership that had the same part in stock for $1100. They came back and said the best they could do was $1700 for the part. I then asked what kind of reimbursement I should expect on the original misdiagnosis that again cost me almost $1700. Their reply was that the other parts were faulty at the first visit and I would not be able to recover any of the original expenses. Refusing to pay $4500 for a broken headlight, I asked them to reassemble the car and let me know when I can pick it up and that I would be filing a complaint with the Illinois Attorney General Consumer Fraud Division. As of this writing, they have not responded to me two days later.

I wish there was a zero rating for this dealership and more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time with a detailed multi-point inspection of the entire car. It is used with 90,000 miles and I already knew what other problems needed to be addressed. Of course they still go ahead and do a detailed video review of every part on my car including streaking windshield wipers that they recommended be replaced. It makes you wonder why they charge $289/hour for labor. Yes, $289 per hour. Of course if they had spent that time diagnosing the faulty headlamp, I may not be writing this review. They started with a replacement bulb and that did not work and they moved on to a $1000 ballast module. According to them, that solved the problem. I left the dealership with a $1679.00 bill for a headlight repair. Of course no more than two weeks later, the headlamp alert came on again and it still was not working. I was not able to take it in immediately as I had surgery and couldn't drive for a couple of months. I made another appointment and when I brought the car back the headlamp actually turned on again at the dealership. The service advisor cautioned me that it could be a short in the headlamp assembly which is an expensive part but decided that since it was working to wait and see. The very next day the headlight failed and the alert came on again on the dash. The advisor told me I could just bring it back without an appointment since it was a recurring issue. I show up with the car and they tell me they can't take it in without an appointment. So three visits and no resolution. I make another appointment within the week and when I arrive, I again specifically request to not waste time with their video multi-point inspection. The advisor has me sign the car in and informs me of the diagnostic fee that will be incurred. I told him I was not willing to pay for the diagnosis since they did not correct the problem the first time. Of course several hours later, I receive a text to watch my multi-point inspection video and the start of the diagnosis which includes testing the two new parts I already paid for that did not correct the issue. Of course they worked, as they were probably working the first time I brought it in. They continue to show what other diagnostics they need to do to solve the problem. Bad wiring or a faulty headlamp. The technician shows that the headlamp had condensation inside it, which it did when I brought it in the first time. I even pointed that out to them. I fully expected to have to buy a new one at the first visit. They finally diagnosed that it was the headlamp assembly without being able to explain how they came to that conclusion and expected me to pay for the diagnostics. $289! I refused and asked to speak to the manager. I received a text back, instead of a call, saying they would waive that fee and would give me an estimate for the new assembly. I agreed since I thought it should have been replaced all along. I received an estimate for over $2800. I called and asked for a cost breakdown and the part alone was $2000. I sent them a screenshot from another local Audi dealership that had the same part in stock for $1100. They came back and said the best they could do was $1700 for the part. I then asked what kind of reimbursement I should expect on the original misdiagnosis that again cost me almost $1700. Their reply was that the other parts were faulty at the first visit and I would not be able to recover any of the original expenses. Refusing to pay $4500 for a broken headlight, I asked them to reassemble the car and let me know when I can pick it up and that I would be filing a complaint with the Illinois Attorney General Consumer Fraud Division. As of this writing, they have not responded to me two days later.