Fletcher Jones Audi

4.1
(1,140 reviews)
Visit Fletcher Jones Audi
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 6:30am–7:00pm
Tuesday 9:00am–8:00pm 6:30am–7:00pm
Wednesday 9:00am–8:00pm 6:30am–7:00pm
Thursday 9:00am–8:00pm 6:30am–7:00pm
Friday 9:00am–6:00pm 6:30am–7:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (312) 635-7294 (312) 635-7294
Used (312) 260-5074 (312) 260-5074
Service (312) 283-3248 (312) 283-3248

Inventory

See all 260 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2010.
At Fletcher Jones Audi we offer new Audi cars in Chicago along with used cars trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Fletcher Jones Audi will help you into the new car of your dreams.

For years our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
Come experience "The Fletcher Jones Difference" today!

Service center

Phone number (312) 283-3248

Service hours

Monday
6:30am–7:00pm
Tuesday
6:30am–7:00pm
Wednesday
6:30am–7:00pm
Thursday
6:30am–7:00pm
Friday
6:30am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

4.1
(1,140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

The service here is amazing all around!

The service here is amazing all around! From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Manny Arroyo helped me out and he was beyond helpful; I’ll definitely be coming back with any future vehicle needs because of the great customer service here!

5.0

The service here is amazing all around!

The service here is amazing all around! From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Manny Arroyo helped me out and he was beyond helpful; I’ll definitely be coming back with any future vehicle needs because of the great customer service here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

This location has always given excellent customer service

This location has always given excellent customer service and repairs. Samir is great and very knowledgeable. I’ll definitely be back.

5.0

This location has always given excellent customer service

This location has always given excellent customer service and repairs. Samir is great and very knowledgeable. I’ll definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Tony Prusak went above and beyond with my service

Tony Prusak went above and beyond with my service recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner less than 7 miles and when I filled up the tank it was almost $35. When I came in to return the vehicle and told Tony, he immediately called his supervisor and then comped my wiper blades. The reimbursement not only canceled out the gas that I had purchased, but also refunded additional money to me. It was so unexpected and thoughtful of him. It really made my day. As a woman in Chicago, I have experienced sexism more than once when dealing with various services. So it is extremely appreciated to feel like a valued customer. Thank you Tony!

5.0

Tony Prusak went above and beyond with my service

Tony Prusak went above and beyond with my service recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner less than 7 miles and when I filled up the tank it was almost $35. When I came in to return the vehicle and told Tony, he immediately called his supervisor and then comped my wiper blades. The reimbursement not only canceled out the gas that I had purchased, but also refunded additional money to me. It was so unexpected and thoughtful of him. It really made my day. As a woman in Chicago, I have experienced sexism more than once when dealing with various services. So it is extremely appreciated to feel like a valued customer. Thank you Tony!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

My wife brought our 2023 Audi A5 to FJ Audi service for

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life.

1.0

My wife brought our 2023 Audi A5 to FJ Audi service for

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Tony was really helpful and easy to work with.

Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple.

5.0

Tony was really helpful and easy to work with.

Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Always a reliable experience.

Always a reliable experience. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years.

5.0

Always a reliable experience.

Always a reliable experience. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

Do not bring your car here!

Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I brought my car to the service team to deal with an issue regarding my headlights and the car's computer alert module. Essentially, the system was alerting that all of my lights were out, however, multiple of them were still working and the alert was intermittent. When I brought the car in I was told that they would perform an inspection for 130$ in order to see if there was an issue with the computer system. While in their possession, they chose to lift my car to check the struts, shocks, and brake pads. They also informed me that some of my lightbulbs were out. Now you can understand my confusion when I explained my concerns were related to the car's computer and the inconsistent alerts. Per Tim, from the service office, the technician who was assigned to my vehicle then left for the day. At this time, no one was assigned to my car and I was given an estimate of 1907$ to fix a nondescript issue and 691$ to change all of my lightbulbs. That does not include the 9000$ of additional recommended fixes... Now you can imagine my surprise that they stated there were so many issues with a car that I had driven to the location for a single computer-based issue. Needless to say, I did not leave my car with them, paid the inspection fee, and picked up the same day. Overall, I paid 200$ to not receive a solution or diagnosis. I then brought my car to another Audi specialist who solved the issue in under 30 minutes. Turns out all of the lights were working, none were burned out, and the source of the issue was fuse that was out. Per Audi's website, this fuse cost approximately 9$. Overall, this was truly a terrible experience and I felt like I was taken advantage of.

1.0

Do not bring your car here!

Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I brought my car to the service team to deal with an issue regarding my headlights and the car's computer alert module. Essentially, the system was alerting that all of my lights were out, however, multiple of them were still working and the alert was intermittent. When I brought the car in I was told that they would perform an inspection for 130$ in order to see if there was an issue with the computer system. While in their possession, they chose to lift my car to check the struts, shocks, and brake pads. They also informed me that some of my lightbulbs were out. Now you can understand my confusion when I explained my concerns were related to the car's computer and the inconsistent alerts. Per Tim, from the service office, the technician who was assigned to my vehicle then left for the day. At this time, no one was assigned to my car and I was given an estimate of 1907$ to fix a nondescript issue and 691$ to change all of my lightbulbs. That does not include the 9000$ of additional recommended fixes... Now you can imagine my surprise that they stated there were so many issues with a car that I had driven to the location for a single computer-based issue. Needless to say, I did not leave my car with them, paid the inspection fee, and picked up the same day. Overall, I paid 200$ to not receive a solution or diagnosis. I then brought my car to another Audi specialist who solved the issue in under 30 minutes. Turns out all of the lights were working, none were burned out, and the source of the issue was fuse that was out. Per Audi's website, this fuse cost approximately 9$. Overall, this was truly a terrible experience and I felt like I was taken advantage of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Professional, efficient delivery process , fair deal,

Professional, efficient delivery process , fair deal, beautiful showroom, excellent salesperson-Tito Perez was a joy to work with. Loving my new Audi!

5.0

Professional, efficient delivery process , fair deal,

Professional, efficient delivery process , fair deal, beautiful showroom, excellent salesperson-Tito Perez was a joy to work with. Loving my new Audi!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I've been to this service center before, and while the

I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and worked from there. The lobby/lounge area is nice, modern, comfortable with free coffee/espresso and some snacks. Wifi is also free.

5.0

I've been to this service center before, and while the

I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and worked from there. The lobby/lounge area is nice, modern, comfortable with free coffee/espresso and some snacks. Wifi is also free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

Dishonest dealer. Held car hostage.

Service was atrocious. Very dissatisfied. Service Manager, David Donnelley, should be fired. Won’t do business there again. Extremely poor attitude and unreasonable in dealing with customer.

1.0

Dishonest dealer. Held car hostage.

Service was atrocious. Very dissatisfied. Service Manager, David Donnelley, should be fired. Won’t do business there again. Extremely poor attitude and unreasonable in dealing with customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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