[{"id":132973,"firstName":"Tim","lastName":"Mettille","titleText":"Service Advisor","emailTxt":"tmettile@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":89,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/19272dc5c502.jpg","drDealerId":20821,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":433411,"personPtyId":39604878,"firstName":"Channing","lastName":"Greene","titleText":"Audi Brand Specialist","shortBioText":"I am a car guy and a people person. I was in the United States Air Force for 9 years and worked in the newspaper industry for 23 years. My friends and family had always encouraged me to sell cars because of my appreciation and knowledge of cars and my easy going way with people. I have always been very customer-oriented and my goal each day is to help my customers find the car that is right for them. There is nothing quite like the feeling of helping someone determine which car best suits their needs and budget. Although I am new to the Audi brand, it is easy to have a passion for these cars because they are beautiful vehicles that provide exceptional performance while also surrounding their driver and passengers in luxury and the most current Technology. I also love dogs and we are a pet friendly store, so I hope you'll bring your best friend with you when you come see me.","emailTxt":"cgreene@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":78,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/4ecf6184edd2.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1464739200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":642755,"firstName":"Alexander","lastName":"Kniazuk","titleText":"Service Advisor","emailTxt":"AKniazuk@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1372636800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":530006,"personPtyId":45382124,"firstName":"Ravinder","lastName":"Dhiman","titleText":"Sales Manager","shortBioText":"Like most who have found themselves in this field, I discovered long ago that I had a passion for automobiles. Some like the domestic brands or even prefer imports from Germany. I however, have always found myself drawn to the Euro manufacturers. Because of this passion for German automobiles, I found myself in the auto industry. Luckily, I was asked to join the fantastic staff here at Fletcher Jones Audi. You will find me to be a person who is sincere and honest, and will help you purchase your new car, truck or SUV with little pressure. I feel you should be allowed to spend your money on the vehicle you want most, and within your own time frame. My job is to make your buying experience as smooth and easy as possible. My goals for you during your visit are simple: 1) Have a good time during your shopping experience. 2) Find a vehicle that you are going to love. 3) Make sure the budgeting makes sense for you. 4) And make it all EASY for you.","emailTxt":"rdhiman@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/75d6e8b36af4.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1230768000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":422984,"personPtyId":37369920,"firstName":"Melinda","lastName":"Speer","titleText":"Audi Brand Specialist","shortBioText":"I was originally born in Hungary and moved to Chicago in 2008 and since 2015 I\u001am a mother of a beautiful little girl, Loti. I have been with Fletcher Jones Audi since October, 2012. Cars and driving has always been my passion. I received my BA in Marketing in Hungary and worked as a Marketing Manager for a luxury automobile dealership. Perfection in profession and efficiency are my favorite words and goal in life.","emailTxt":"mspeer@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/d3521caa0ef8.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1349049600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422964,"firstName":"Brandon","lastName":"Moore","titleText":"General Sales Manager","emailTxt":"bmoore@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/b637a62fc583.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":422991,"personPtyId":37369941,"firstName":"Arly","lastName":"Sellers","titleText":"Product Concierge","emailTxt":"asellers@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/894aadfaf188.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":492596,"personPtyId":38824157,"firstName":"Raphael","lastName":"Ferrer","titleText":"Sales Manager","emailTxt":"rferrer@fjaudi.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/3de58be0b11e.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422974,"personPtyId":37372392,"firstName":"Michael","lastName":"Krasnow","titleText":"Finance Manager","emailTxt":"mkrasnow@fjaudi.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/a3f537c586e0.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":422975,"personPtyId":38814206,"firstName":"Joey","lastName":"Lama","titleText":"Audi Brand Specialist","emailTxt":"jlama@fjaudi.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/f0eaad518b7c.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":422948,"personPtyId":38819838,"firstName":"Dan","lastName":"Flood","titleText":"General Manager","shortBioText":"I was born and raised in Chicago and began my career in the automotive industry right after graduation from Knox College. I live on the Northwest side of Chicago with my wife and two kids and when I am not at the dealership I enjoy spending time with my family.","emailTxt":"dflood@fjaudi.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/aa7aac57400b.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1235865600","industryStartDtUtc":"1028160000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":422955,"personPtyId":37371689,"firstName":"David","lastName":"Soth","titleText":"Pre-Owned Sales Manager","emailTxt":"dsoth@fjaudi.com","combinedEmpAvgRatingNbr":3.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/47e53f3498d7.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":603103,"firstName":"Ryan","lastName":"Philbin","titleText":"Sales Consultant","emailTxt":"RPhilbin@fjaudi.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/fb2463a6b765.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1561939200","industryStartDtUtc":"1561939200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422981,"personPtyId":39212054,"firstName":"Omar","lastName":"Ocasio","titleText":"Audi Brand Specialist","emailTxt":"omar@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/ff0e2759bb56.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422967,"personPtyId":39252042,"firstName":"Gabe","lastName":"Orelove","titleText":"Sales Manager","emailTxt":"orelove@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/b12f84505feb.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"973036800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":422970,"personPtyId":37373380,"firstName":"Jack","lastName":"Broder","titleText":"Audi Master Certified Technologist","emailTxt":"jbroder@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/9e86b3bbf9a4.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1312156800","industryStartDtUtc":"804556800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":492597,"personPtyId":38824117,"firstName":"Michael","lastName":"Chiriboga","titleText":"Sales","emailTxt":"mchiriboga@fjaudi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/449df4ed0883.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":494826,"personPtyId":39222763,"firstName":"Lainie","lastName":"Schwartz","titleText":"Sales Consultant","emailTxt":"lschwartz@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/47236c668a84.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1238544000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422986,"personPtyId":37370555,"firstName":"William","lastName":"Wierenga","titleText":"Audi Brand Specialist","shortBioText":"I have been with Audi for over 12 years. I live in the south Suburbs with my family and my three dogs. In my spare time I play drums with a cover band, and I am an avid Board and card gamer. Thanks for looking and let me know if you ever need an Audi!","emailTxt":"billw@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/1d6282251b5c.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":530007,"personPtyId":45808327,"firstName":"Nolan","lastName":"Peek","titleText":"Audi Brand Specialist","emailTxt":"npeek@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/2f25f19729be.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422987,"firstName":"Venita","lastName":"Rais","titleText":"Director of Concierge Services","emailTxt":"vrais@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":611476,"firstName":"Othello","lastName":"Herbert","titleText":"Sales Consultant","emailTxt":"OHerbert@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/7b39146c8af4.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":621816,"firstName":"Dexter","lastName":"Gordon","titleText":"Sales Consultant","emailTxt":"dgordon@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/0da41c8f24f2.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":625165,"firstName":"Malek","lastName":"Abushhiwa","titleText":"Sales Consultant","emailTxt":"MAbushhiwa@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/a3e3c0c6be9e.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":611475,"firstName":"Pete","lastName":"Ojimba","titleText":"Sale Consultant","shortBioText":"I'm a simple man who loves helping people. I'm also a car and tech guy.","emailTxt":"POjimba@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/d13be1d32119.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1567296000","industryStartDtUtc":"1567296000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":611474,"firstName":"Karen","lastName":"Hernandez","titleText":"Sales Consultant","shortBioText":"Hi, I'm born and raise in Chicago, I like to draw in my free time and spend time with my two children. My Favorite Sedan is the Audi A4 in color black. I'm very friendly, and attentive to my customers. email me @ khernandez@fjaudi.com","emailTxt":"KHernandez@FJaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":20821,"dealerEmpStartDtUtc":"1564617600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":607082,"firstName":"Stephen","lastName":"Donohoe","titleText":"Sales Consultant","emailTxt":"SDonohoe@fjaudi.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20821/employees/089073333ddd.jpg","drDealerId":20821,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Fletcher Jones Audi

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 6:30 AM - 7:00 PM

Fletcher Jones Audi Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 7:00 PM

Tuesday

6:30 AM - 7:00 PM

Wednesday

6:30 AM - 7:00 PM

Thursday

6:30 AM - 7:00 PM

Friday

6:30 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2010

At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Fletcher Jones Audi will help you into the new car of your dreams.

...



For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.

"A Fletcher Jones Company Second to None"

Service

Car Wash

Complimentary

Oil, Filter Change

$59.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
920 lifetime reviews. Includes reviews of Fletcher Jones Audi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 7, 2020

    Tim Mettille was awesome . He scheduled the car rental according to my schedule. Tim notified me everyday regarding the condition of my vehicle... and was very professional. I will definitely work with Tim in the future.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Audi is so pleased to have our kind... sediments regarding your visit with Tim! We are grateful to have earned your business and 5 star rating. Please feel welcome to contact us anytime,Best,Your Friends and Family at Fletcher Jones Audi


    Worked with:
    Tim Mettille

    Service Advisor

    (5.0) 89 reviews

  • 5.0 out of 5
    August 1, 2020

    My second vehicle purchase from Fletcher Jones and it exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience... from start to finish.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Audi

  • October 1, 2014

    The service department at Fletcher Jones Audi is the best I've dealt with in all my years. Adam Hosko is friendly, knowledgeable and super professional.... My A4 looked perfect after the great exterior detail job done by Adam's crew. Everything was done quickly and I was on my way in no time. I would recommend this service department to anyone I know. I bought my A4 from Brandon Dunne here and couldn't be more pleased with the way I've been treated. Thanks Fletcher Jones Audi.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 4.0 out of 5
    August 1, 2020

    The service was clean and responsive but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system.... This same module was replaced once before and the part was not in stock. It has been ordered but no one knows when it will come in. When it is replaced it will be the third one in less than 2 years.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Peter, The team at Fletcher Jones Audi appreciates your business and feedback. We do our best provide our guests with a clear & accurate assessment... of their vehicles needed repairs and in some instances, additional time is required to best identify solutions for such repairs. Please know we truly value your loyalty and would be happy to review and discuss any concerns you may have regarding your recent visit. Please feel welcome to contact us anytime.Sincerely,Kimberlee CamargoReputation and Brand Loyalty ManagerKim.camargo@fletcherjones.com

  • 5.0 out of 5
    July 30, 2020

    Customer Service was exceptional which I truly appreciate from stepping out of my car for the service to leaving with the repaired service. I will return... for future service. Kudos to the intaker too!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Liz, Thank you for the 5 star rating on your service with Josh and Calvin! Our team is delighted to hear that we exceeded your expectations! We loo...k forward to seeing you again on the road ahead.Best,Your Friends and Family at Fletcher Jones Audi

  • 5.0 out of 5
    July 29, 2020

    Bringing my car in for service always causes anxiety for me. But, I love working with service advisor manager Tim Mettille. Tim immediately puts my nerves... at ease. He is quick to get you in and out, always helps me score a loaner car and best of all explains all of the issues in an understandable manner. I trust him and will always bring my Audi A3 in as long as I know I can work with Tim!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for the 5 star rating and highlighting your amazing experience with Tim! Our team appreciates your business and looks forward to seeing ...you again. Best,Your Friends and Family at Fletcher Jones Audi


    Worked with:
    Tim Mettille

    Service Advisor

    (5.0) 89 reviews

  • 5.0 out of 5
    July 24, 2020

    Alex is a full contact information type of service individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed... a little engine work. Alex will only fix what is in need of repair. He saved me a lot of money and he knew exactly what the car needed to run like new again. He also got a complimentary Uber back and forth. I did not need a loaner but was offered one. He made me feel special and he also directed me to Ryan Philbin at FJ Audi. We bought a car from Ryan. That was a tremendous experience and I highly recommend both of these individuals for vehicle assistance. Top-notch experts in their respective positions.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for sharing this stellar experience with all of us! Out team is happy to hear that Alex and Ryan went above and beyond to assist. We loo...k forward to assisting with all of your Audi needs. Best,Your Friends and Family at Fletcher Jones Audi


    Worked with:
    Alexander Kniazuk

    Service Advisor

    (5.0) 5 reviews

    Michael Krasnow

    Finance Manager

    (4.5) 12 reviews

    Dan Flood

    General Manager

    (4.2) 11 reviews

    Ryan Philbin

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    July 23, 2020

    My service experience was quick, efficient and seamless. In and out with my loaner in about 15 minutes. Pick up was equally quick and efficient. Facilities... very clean, socially distanced with limited contact.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi,Thank you for taking some time to share your 5 star experience with all of us! Our team looks forward to welcoming you back.Best,Your Friends and F...amily at Fletcher Jones Audi


    Worked with:
    Alexander Kniazuk

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    July 12, 2020

    Attentive Timely Professional Waiting area was quiet and comfortable I would recommend Fletcher Jones Downtown Chicago to anyone that has an Audi.... Tony Prusak was great

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Oli,Thank you for sharing this wonderful service experience with all of us! Our team is delighted to read about your great experience with Tony! We... look forward to serving you again.Best,Your Friends and Family at Fletcher Jones Audi

  • 5.0 out of 5
    July 12, 2020

    Tim was awesome! Informed me of problems with my vehicle I had no clue needed repairs! The whole process fast and I couldn't be more pleased!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Keenan,Thank you for the 5 star rating and sharing your great experience with Tim in service! We look forward to serving you again!Best,Your Friend...s and Family at Fletcher Jones Audi


    Worked with:
    Tim Mettille

    Service Advisor

    (5.0) 89 reviews

View More Reviews