ReviewsWrite a review
I was extremely disappointed with a failed purchase
I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago. Here's the detail... I was a buyer in the Detroit area. I reached out to the dealership in the middle of the week about an online posting. I worked with two agents to get clarifications and additional photos. On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer. I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement". The agent said we were all set and that he would email me copies of the paperwork. I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements. At this point, I got a return call from the agent stating there was an issue. Someone else just took the vehicle out for a test drive with another agent. I asked what the problem was. They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle. I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer. I asked to speak to someone else. Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do. I said they should tell their other customer that the vehicle was sold. They would not do that claiming they had no signed deal. I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer. A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle. Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones. It is first come, first served only.
Hello Mark, We take our reviews very seriously and our team was disappointed to read yours. Upon further review of situation we did in fact have multiple parties interested in the same vehicle and our team worked with the best of intentions to move forward on the application process. Unfortunately during the process, the vehicle was sold. We sincerely apologize for any miscommunication or inconveniences. If our team may be of any further assistance in your quest for an Audi we are always happy to help. Respectfully, Kimberlee Camargo Reputation & Brand Manager
Kimberlee, Thank you for the follow up. As a point of clarification, the vehicle had not been sold to the other potential buyer. I had provided all of my requested information and credit card info to secure a purchase agreement. At this point, it was discovered that there was another interested parted. I asked... pleaded... with the sales team to complete my purchase agreement, but they insisted on waiting to see the intent of the other potential buyer. Quite simply, I was in line first, but the sales team elected to go with new comer who happened to be there in person. Thanks, Mark
Kayla in service was prompt and transparent with her
Kayla in service was prompt and transparent with her communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department was awesome.
Hi Asn_ins, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visit with Kayla and appreciate you complementing our level of service. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi
I will definitely tell others about my experience with your dealership, especially the service department. You have a customer for life.
They sold me a car with only 11,500 miles on it and when
They sold me a car with only 11,500 miles on it and when I brought it in for minor service 6 months later....the service advisor, Tim, told me 3 of the tires needed to be replaced as the tread was worn down. Seems like they switched out the tires before I bought it or how else could an almost new Audi have that kind of tire wear?
Failed emission test.
Failed emission test..Brought car in without an appointment and work was completed as promised.
Hi Cis, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. It brings us so much joy hearing our team went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We're looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi
I received excellent service.
I received excellent service. My warning light went on Sunday and I was able to get car serviced next day
Hi steingoldlaw, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. Guest satisfaction is our highest priority and we thankful for your kind feedback. We look forward to seeing you at your next scheduled visit. Best wishes, Your Friends and Family at Audi Fletcher Jones
Fletcher-Jones epitomizes all things customer service.
Fletcher-Jones epitomizes all things customer service. Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and directed to Jorge who already had the details of my service needs, had arranged a loaner car, and maintained constant contact so I always knew the next steps and timing. They performed the service perfectly and on schedule. I've experienced sub-par service from other, non-Audi dealerships, and I am always thrilled with the level of service excellence at Fletcher-Jones.
Hi Scott, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visits and appreciate you complementing our level of service. We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi
I have been a customer of FJ Audi for many years.
I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for.
Hi V.R. Nita, Having the opportunity to share our passion and commitment to Audi with an amazing guest like yourself is truly a treat! Thank you for allowing us the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi
Very reliable service and good communication with all
Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were made and I was sent a video of the car and all the issues to be addressed. This was very appreciated. Thank you for very professional work. Terry Caufield
I have always had excellent service at Audi. I love the car.
Excellent and caring service.
Hi tlcaufield, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We strive to be the best dealership and glad to hear we could help get your car in tip-top shape. We look forward to serving you for many years to come! All the best, Your Friends and Family at Fletcher Jones Audi
No high pressure sales, and the exact vehicle i had been
No high pressure sales, and the exact vehicle i had been searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treatment.
Hi Tpickens, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi
I tried to be upfront with them with what I wanted and
I tried to be upfront with them with what I wanted and they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing with.