Fletcher Jones Audi

I recently purchased an SUV from Fletcher Jones Audi, and had an excellent experience. Joe Ghandour was my salesman, and he was terrific. My entire FJ experience was driven by Joe. Joe worked with me over several weeks, as I decided among Audi, BMW and Lexus, and among different Audi SUV models. He was very patient and informative, and worked with me to find the specific car that I was looking for, even though it wasn't in FJ's inventory. He is very enthusiastic about Audis, and did a great job selling me on the car's attributes. At the same time, I felt like Joe was fair every step of the way about pricing, etc., and I feel like I purchased the car for a reasonable price. I came away very pleased with my experience, and wouldn't hesitate to recommend Joe Ghandour -- and Fletcher Jones Audi -- to others interested in purchasing Audis.

My 5000 mile (first) service was completed on time and without any cost as I would expect. Friendly team, but busy when I dropped the car off so I had to wait for a bit to check in. No problem though, not too long of a wait.

Fletcher Jones is the best name in the auto industry. Fletcher's goal is 100% customer satisfaction. I am a repeat customer at Fletcher. I'm a huge fan of German Cars and Audi's are my favorite brand. Quattro AWD, the best there is. Snowy Chicago winter's have "met their match". I love my previously owned Audi A4. I was ready to buy another Brand New Car and once again I chose an Audi. After doing all my online research and shopping around at other Audi dealers, I went to Fletcher Jones. Within a couple of minutes of looking around the store, I was greeted by Lainie S. I explained to her I read several favorable reviews Of the new model 2015 Audi A3 Sedan. I enjoyed Lainie's friendly, cheerful attitude, and her knowledge of the product and love for the Audi brand. I also like the fact that I felt no high pressure during the sales presentation. After going over the car, Lainie introduced me to her sales manager, Brian O, and then to the General Manager, Niko... I was extremely impressed by my conversations with Niko and Brian. Brian is laid back, cool and its easy to do business with him. Its the first time in any dealership, that I was introduced to the General Manager of the dealership prior to a possible purchase of a car. This Audi store is very, very busy. Yet, Niko ( The General Manager) spent a lot of time with me and I felt like the only customer in the store. Niko, made it clear to me that any concern that might come up, would always be taken care of.. I will only buy a car from people that I like. In that regard, Lainie, Brian and Niko were great to me. After several days, I made my decision and went back to buy the car. Having a no pressure experience and being confident in the people I had met made it happen. Again, I was already a big fan of the Audi brand, just needed the best people to buy from. Please go see Lainie for your test drive of an Audi...Have fun and enjoy.......

Lance was very friendly and helpful. After initially recommending several repair items, he worked with me to determine which were not critical given that I am not intending to keep this car much longer. The result was a much more reasonable price while fixing important safety issues.

From the receptionist to the sales manager, all were very courteous, professional and considerate of my time. No gimmicks, no nonsense. While I didn't purchase the car, I'm still very pleased with the service. I Would definitely recommend this dealership.

The service department displayed exceptional service and professionalism. I have been 100% satisfied with the customer support I have received from this center. I will continue to have my car serviced only by this location in the future. Tim has taken great care of me and has created a loyal Audi customer for years to come.

Damaged rim. New car had tire warranty Tim stated it would be as good as new by vendor it was repaired, painted, and rim looks good as new.

I went to Fletcher Jones Audi for oil change. Everything was very prompt, and every emplowees were very kind to customers. It was very comfortable to wait for the service to me. Here's the best place for Audi service.

I I bought a used Audi A6 this past weekend from Fletcher Jones Audi in Chicago ways from my residence in the North suburbs and I couldn't have asked for a better or more positive car-buying experience! My Audi Brand specialist was Bill Wierenga, was very professional, easy to work with, very knowledgeable about the car and friendly to me. I also like to thank Niko Dieter Karvunidis General Manager for all his help on making the deal happen Even though the dealership was extremely busy the day I was there, Bill Wierenga and Niko were patient and made sure to answer all of my questions. I will spread the word about how great this dealership is with everyone I know!!

Had a flat in Chicago (gee, what a surprise with all the potholes). Audi Roadside got us up and going in about 90 minutes. AAA was quoting 2 1/2 hour wait time. Once we got the spare put on, the FJ team got the car/tire issue solved, along with an alignment and a complementary car wash, same day.