Reviews
Great service
Very smooth no hassle in the service. At the end when I went to pick the car, had to wait 20 mins for the car to be brought out. This could be improved.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Dear Guest, Thank you for your high ratings and feedback. We appreciate your loyalty and we are currently working on expediting the pickup process. We look forward to improving your next service experience with us. Have a great week ahead! Best, Claire Rocco Guest Experience Advisor
Excellent exeperience
Customer service was excellent. Very accommodating. Very nice customer reception. Get my car serviced here regularly and they are always very helpful. Very nice employees... that is what makes a great company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your loyalty and for your raving review. We are happy to hear that the whole Fletcher Jones team always provides you with excellent service. Please let us know if we can assist you further. – Dan Flood, General Manager
Great service
I was in and out without a problem. Used shuttle to get to work in am without any waiting or problems. Everyone was friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We appreciate your 5-star rating. We are happy to hear you are enjoying our amenities. Please let us know if we can assist you further. –Dan Flood, General Manager
A6 55k Service
Tony Prusak is a true asset to the dealership. He always provides friendly, attentive service with an exceptional attention to detail. Great job as always!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bill, Thank you for your wonderful review for our Service Center and team members. Please let us know if we can further assist you. Dan Flood General Manager
Recall Service Appointment
Was greeted by my consultant within moments of my arrival and the service appointment was quickly processed. Dealership provided a shuttle transport to my workplace and the recall repair was completed shortly thereafter. It was a pleasant experience overall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We are glad to hear that your experience was efficient from beginning to end. We are happy to hear you enjoyed our amenities during your visit. Please let us know if we can assist you further. – Dan Flood, General Manager
One of the easiest and fastest new car purchases
Mandi was very easy to work with and was prepared for us.. Your aggressive pricing convinced me to drive the 90 miles. I was afraid you would try to low ball us on the trade, but you where close so the negotiations where easy. Doug and Edie Porter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Douglas, Thank you for your wonderful review. We are glad Mandi was able to help you get the car of your dreams. Please let us know if we can assist you further. Dan Flood General Manager
worked with me...
Rodolfo Medina and staff worked with me a few issues over the 4th of July Weekend. They accommodated me on each issue I had with professionalism and efficiently. Had one small issue with a recall labor bill and they fixed that immediately.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your wonderful review. I am glad Rodolfo was able to address the issues during your visit. Please let us know if we can assist you any further. Dan Flood General Manager
Excellent Customer Service
Both Lee O. and Gerardo N. were excellent in communication and attention to detail. Thank you Men. Well Done. I would highly recommend having your vehicle serviced at FJ Audi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jim, Thank you for your 5 star review. We are glad to hear that Lee and Gerardo were able to provide you with an excellent visit. Please let us know if we can assist you further. Dan Flood General Manager
Service
Fast and courteous. Tim was great to work with. Always updated me on progress of the dirk bring done. Would recommend this dealer for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joseph - Thank you for sharing your positive experience with Tim at our Service Center. Please let us know if we can assist you further. - Dan Flood, General Manager
new vehicle purchase
The car I wanted was available. Professional and courteous staff. My initial contact was through CarGurus. They responded promptly and communicated well without being overbearing. It was a great experience. I'd go back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lori - Congratulations on your new Audi! Thank you for sharing your experience with us and please let us know if we can assist you further. - Dan Flood, General Manager