Reviews
Chris and the rest of the team were so helpful and made
Chris and the rest of the team were so helpful and made the entire purchasing process smooth. I never felt taken advantage of, but instead he took into account what I needed to get the deal done and made it happen. Buying a car is always a process, but Chris made it as straightforward as possible and was a great host while we were at the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Kristin, for your kind words for Chris, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!
Chris and Julian gave me a great deal.
Chris and Julian gave me a great deal. very pleased and excited with their dedication. I love my new truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
Chris was great!
Chris was great! We came into test drive a used Altima and ended up not liking it. Chris helped us find a Nissan Rogue that we loved and worked with us to get a great price! Super nice guy and made our car buying process a lot easier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again.
Julian and Chris was very awesome and great customer
Julian and Chris was very awesome and great customer service. Very warming and polite person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
Very helpful with financial information and very
Very helpful with financial information and very efficient and great communication. Helped me with options on the financial side. Would definitely come back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jazmin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
Great to deal with!
Great to deal with! Very nice, knowledgeable and personal able. Will visit again! Thanks Chris!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us, Sean. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again.
Great experience, great financing, Chris Smith was very
Great experience, great financing, Chris Smith was very patient with us. Abe really helped out with a competitive offer. I would highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that Chris and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Chris and Julian helped me, a first time car buyer, with
Chris and Julian helped me, a first time car buyer, with my 2023 Taos purchase. They were very patient with me and even negotiated the lowest possible price that they could for me. Not to mention, they even offered me to dollar for my trade-in. I would definitely recommend them and VW Downtown Chicago to anyone in the market for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that Chris and Julian provided you with such a positive experience! We sincerely value your business, Maddie, and look forward to your next visit.
Chris helped us get into a new lease and traded in our
Chris helped us get into a new lease and traded in our old lease. My husband and I are generally apprehensive when approaching car dealerships and Chris made us feel really comfortable. If it weren’t for him, we likely would have just stayed in our old lease. Julian also matched our budget which was deeply appreciated considering our current work situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sara, it's fantastic to hear that Chris and Julian provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!
Chris and Abe helped me get in my 2013 Tiguan in a matter
Chris and Abe helped me get in my 2013 Tiguan in a matter of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Chris and Abe delivered such a great experience!