Reviews
Jonathan was fantastic to work with!
Jonathan was fantastic to work with! He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and he is also super fun to work with! If you are looking for a Volkswagen definitely check out VW of Downtown Chicago and make sure to ask for Jonathan!
Jonathan was fantastic to work with!
Jonathan was fantastic to work with! He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and he is also super fun to work with! If you are looking for a Volkswagen definitely check out VW of Downtown Chicago and make sure to ask for Jonathan!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.
The salesman was excellent very professional and polite.
The salesman was excellent very professional and polite.The appointment was very punctual all around pleasant experience.
The salesman was excellent very professional and polite.
The salesman was excellent very professional and polite.The appointment was very punctual all around pleasant experience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Ronald, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
It was great partnering with them.
It was great partnering with them. They are receptive and their service was excellent and timely
It was great partnering with them.
It was great partnering with them. They are receptive and their service was excellent and timely
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.
Communication was sound and the check in/out process was
Communication was sound and the check in/out process was seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car.
Communication was sound and the check in/out process was
Communication was sound and the check in/out process was seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
VW Factory Recalls must be better organized.
VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule.
VW Factory Recalls must be better organized.
VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The dealer service was quick and Mohammed was a great
The dealer service was quick and Mohammed was a great salesman. Recommend to family and friends!
The dealer service was quick and Mohammed was a great
The dealer service was quick and Mohammed was a great salesman. Recommend to family and friends!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Jimmy was so fun to work with- I don’t think I’ll work
Jimmy was so fun to work with- I don’t think I’ll work with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy.
Jimmy was so fun to work with- I don’t think I’ll work
Jimmy was so fun to work with- I don’t think I’ll work with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.
Jimmy is the best!
Jimmy is the best! He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience with. Thank you Jimmy!!
Jimmy is the best!
Jimmy is the best! He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience with. Thank you Jimmy!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Predatory loans, unprofessional customer service.
Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries.
Predatory loans, unprofessional customer service.
Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
CMTerra, please call me directly to review what happened. I care tremendously and I would like to know more about your experience. Thank you, Mike Zafiriou 312-628-4830
Melissa is an excellent salesperson, she was very
Melissa is an excellent salesperson, she was very helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service!
Melissa is an excellent salesperson, she was very
Melissa is an excellent salesperson, she was very helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.