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Volkswagen of Downtown Chicago

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Volkswagen of Downtown Chicago Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2010

We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking

...

to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided while yo

"Das Auto"

Service

Air Filter Replacement

$33.95 and up*

Oil, Filter Change

$49.95 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
823 lifetime reviews. Includes reviews of Volkswagen of Downtown Chicago from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    August 4, 2020

    Everyone at the dealership was very friendly and help me and my partner through out the purchase. We had a good experience overall and we would recommend... the dealership. The car we wanted was not available when we first came in. it was on the website with a coming soon photo. It would have been better if the website made it clear that the car was not at the dealership - we thought just the photos were not there. Bill tried to find the car in dealerships nearby where they could have gotten a trade. but in the end the car that we got was the one in transit that was supposed to arrive to the dealership. it came in 3 days after out first visit, faster than finding a trade at another deal.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review! We strive to make sure that all of our customers leave happy, and it's great to hear that you had a positive exper...ience here at Volkswagen of Downtown Chicago. We hope you enjoy your new Golf!


    Worked with:
    Mark Newton

    Business Manager

    (4.6) 19 reviews

    Bill Prince

    Business Manager

    (4.3) 24 reviews

  • 5.0 out of 5
    August 4, 2020

    Absolutely the best service experience ever. Bill Dolan the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a... loaner and fixed things I didn't even know were broken. I have owned Volkswagen's for 21 years and have serviced my cars at other dealerships with great service but the above and beyond service I received here has assured me I do not need to go anywhere else. Thank you Bill and your team for the A+ service you provided me. You have earned a loyal customer forever.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words for Bill and our service team, and for taking the time to leave us this wonderful feedback!


    Worked with:
    Bill Dolan

    Service Director

    (4.6) 44 reviews

  • December 16, 2019

    Great end-to-end experience with VW. Anthony took care of us like we were relatives. We bought the Tiguan SLE and this car is amazing. He picked us at... our place drove us where VW have all their cars to have an in-person experience and choose for color and version. Great guys to make business with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Dolan

    Service Director

    (4.6) 44 reviews

    Michael Zafiriou

    General Sales Manager

    (4.0) 19 reviews

    Anthony Bermeo

    Product Specialist

    (4.2) 11 reviews

  • 5.0 out of 5
    August 3, 2020

    Excellent Service always there to help and available at your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly... recommend bringing your car here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!


    Worked with:
    Luis Tinoco

    Service Advisor

    (4.8) 62 reviews

    Adam Khamsot

    Service Advisor

    (4.8) 86 reviews

    Herberto Delgado

    Service Advisor

    (4.8) 70 reviews

    Miguel Meza

    Service Advisor

    (4.6) 62 reviews

    Mike Szafraniec

    Service Advisor

    (4.2) 12 reviews

  • 5.0 out of 5
    August 3, 2020

    This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I... have ever experienced. Highly recommend this service shop!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Jim, it's great to hear that our team went above and beyond! Our goal is to make sure everyone who walks through the door leaves happy. Tha...nks again for choosing Volkswagen of Downtown Chicago!


    Worked with:
    Miguel Meza

    Service Advisor

    (4.6) 62 reviews

    Mike Szafraniec

    Service Advisor

    (4.2) 12 reviews

  • 5.0 out of 5
    July 29, 2020

    Good service all the time , very welcoming . Get attended right away , no wait always do a great job always looking after they're costumers great place

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your ...comments with our team, and we look forward to working with you again.


    Worked with:
    Luis Tinoco

    Service Advisor

    (4.8) 62 reviews

    Adam Khamsot

    Service Advisor

    (4.8) 86 reviews

    Miguel Meza

    Service Advisor

    (4.6) 62 reviews

  • 5.0 out of 5
    July 27, 2020

    Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will continue... to get it serviced here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business and our team looks forward to serving you again soon!


    Worked with:
    Luis Tinoco

    Service Advisor

    (4.8) 62 reviews

  • 5.0 out of 5
    July 24, 2020

    They helped me out a lot to meet my financial goals when buying a car. I left there extremely happy with the exact car I wanted with a payment plan that... was under budget! They were super friendly and understanding and willing to work with you!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Jessica! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we me...t your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!


    Worked with:
    John Sheehy

    Product Specialist

    (4.9) 26 reviews

    Mark Newton

    Business Manager

    (4.6) 19 reviews

    Bill Prince

    Business Manager

    (4.3) 24 reviews

    Michael Zafiriou

    General Sales Manager

    (4.0) 19 reviews

  • 5.0 out of 5
    July 24, 2020

    It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service department!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see ...you again!


    Worked with:
    Herberto Delgado

    Service Advisor

    (4.8) 70 reviews

  • 5.0 out of 5
    July 23, 2020

    The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, Thanks

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Gene, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you aga...in soon!


    Worked with:
    Adam Khamsot

    Service Advisor

    (4.8) 86 reviews

    Herberto Delgado

    Service Advisor

    (4.8) 70 reviews

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