Volkswagen of Downtown Chicago

Increased price of vehicle by nearly $500...Mike (Owner) will not refund my money unless I write them a satisfactory review....No way...too many lies and decent

Great service experiences from this team. I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D and Service Manager on prior service visits.

I worked with Luis Torres, he was so helpful and informational. He made the intimidating process of buying my first car enjoyable!

Melissa was knowledgeable and professional. She helped me trade out my old car for a new one. Answered every question I had without hesitation. Will definitely come back in the future!

Luis got our deal done with patience and honesty. I came in for service and left with a new and improved vehicle that best suits my taste and lifestyle. Thank you for all your time and care today! This team offered me great service as a whole.

After showing me the car and I decide I would like to buy it Ahad goes to discuss price. $3500 in xx add on fees including 2k for perma plate ppf and ceramic coating on a car that already has previously installed ppf on it. Trying to increase the purchase price by 2k over the advertised online price because I don’t live within 100 miles of the dealership. So $5500 over online advertised price on a $36k car. Alto price would be higher if I paid cash forcing dealer financing. Big waste of time.

Fernando was welcoming and very courteous! I walked in for a service and was taken care of right away!

Luis Alberto Torres was a tremendous help.  He's knowledgeable, respectful, patient, and easy-going. He respected my autonomy as a buyer. I highly recommend him especially if you are a Spanish speaker. 

I recently leased a new vehicle from Volkswagen of Downtown Chicago and had a disappointing experience related to billing and customer service. I was told by the dealership staff that although my last payment on my previous lease might be processed, I should pay it, and they would reimburse me directly to avoid any issues with my credit. Over a week later, I noticed that my old car was still listed on my account, and VW Credit informed me that they could not halt the payment because the car hadn't been officially checked in (even though the dealership had received it 10 days before the payment was due). For over a week, I tried calling the dealership to clarify next steps, but my calls would either go to a voicemail that was disconnected, or I was told someone would call me back—no one ever did. When I finally visited the dealership in person, I was informed they could not reimburse me as previously promised, and I was left to resolve the issue on my own. This experience has left me feeling misled and unsupported, both in terms of communication and resolution. I hope the dealership improves its transparency and responsiveness for future customers.

I am writing this review to warn others. This dealership held my girlfriend's car for FIVE FULL DAYS to repair a single damaged rim and tire. The delay itself was unreasonable, but the complete lack of communication was appalling. We were given no updates, no timeline, and were left in the dark. When she finally went in person to politely inquire about the excessive delay, the manager, Fred, responded by threatening to call the police on her for simply asking a question. This is not how you treat customers. The service experience was horrific, unprofessional, and frankly, intimidating. We will never return and advise you to steer clear unless you enjoy being ignored and then threatened when you ask for basic information.