Skip to main content

Volkswagen of Downtown Chicago

(3,147 reviews)
Visit Volkswagen of Downtown Chicago
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:30am–6:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (312) 635-7418 (312) 635-7418
Used (312) 635-7741 (312) 635-7741
Service (312) 635-7490 (312) 635-7490

Inventory

See all 275 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since August 2010.
We take pride in serving Chicago and surrounding communities with excellent services. Whether you're purchasing your first or fifth Volkswagen, we promise a great experience every time. Our goal is to make the buying process simple and fast because your time is valuable. We want you to have a quick, easy experience so you can get back to enjoying time with family and friends. Volkswagen of Downtown Chicago also features a top-notch Service Center for all your maintenance needs, ensuring you’re back on the road in no time. Enjoy a complimentary Uber while you wait!
Das Auto

Service center

Phone number (312) 635-7490

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–6:00pm
Sunday
Closed

Meet our employees

Mohammed Habibi headshot
Mohammed Habibi
Sales Executive
(144 reviews) certified badge
Jimmy Caprile headshot
Jimmy Caprile
Expert Volkswagen Executive
(70 reviews) certified badge
Jonathan Oomens headshot
Jonathan Oomens
Senior Sales Executive
(62 reviews) certified badge
Michael Boos headshot
Michael Boos
Shop Foreman / Master EV Cert Tech
(14 reviews) certified badge
Davis Luckett headshot
Davis Luckett
Assistance F&I & VW Certified Salesman
(88 reviews) certified badge
Kelia House headshot
Kelia House
Service Advisor
(81 reviews) certified badge
Ahad Aamer headshot
Ahad Aamer
Sales Associate
(35 reviews) certified badge
Herberto Delgado headshot
Herberto Delgado
Sr Service Advisor
(308 reviews) certified badge
Alonzo Bass headshot
Alonzo Bass
Service Advisor
(70 reviews) certified badge
Luis Tinoco headshot
Luis Tinoco
Sr Service Advisor
(374 reviews) certified badge
Julian Perez headshot
Julian Perez
Sales Manager
(186 reviews) certified badge
Rocco Cesario headshot
Rocco Cesario
Pre - Driven Sales Manager
(72 reviews) certified badge
Fred Borek headshot
Fred Borek
Service Manager
(47 reviews) certified badge
Grant Bode headshot
Grant Bode
Service Advisor
(59 reviews) certified badge
Chris Smith headshot
Chris Smith
Senior Sales Executive
(123 reviews)
Angel Santana headshot
Angel Santana
Finance Manager
(50 reviews)
Celia Mijangos headshot
Celia Mijangos
Senior Sales Executive
(32 reviews)
Jay Jaber headshot
Jay Jaber
General Sales Manager
(20 reviews)
Cameron Stough headshot
Cameron Stough
Parts Associate
(10 reviews)
Fernando Tapia headshot
Fernando Tapia
Parts Associate
(10 reviews)
Keion Carter headshot
Keion Carter
Parts Associate
(9 reviews)
Angie Berg headshot
Angie Berg
Senior Sales Executive
(162 reviews)
Mike Szafraniec headshot
Mike Szafraniec
Sr Service Advisor
(279 reviews)
Manuel Santos headshot
Manuel Santos
Sales Associate
(42 reviews)
Avery Gathercole headshot
Avery Gathercole
Sales Associate
(42 reviews)
Syrell Fuel headshot
Syrell Fuel
Sales & Leasing Specialist
(31 reviews)
Danny Aguilera headshot
Danny Aguilera
Sales Associate
(56 reviews)
Emre Simsek headshot
Emre Simsek
Sales Associate
(15 reviews)
Shaun Scriven headshot
Shaun Scriven
KBB Sr Acquisition Specialist
(55 reviews)
Baha Yer headshot
Baha Yer
Finance & Insurance Director
(40 reviews)
Michael Zafiriou headshot
Michael Zafiriou
General Manager
(116 reviews)
Josh Zibrida headshot
Josh Zibrida
Parts Manager
(5 reviews)
Luis Torres headshot
Luis Torres
Client Advisor
(3 reviews)
Julie Alejandre headshot
Julie Alejandre
Customer Care
(2 reviews)

Reviews

(3,147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Downtown Chicago from DealerRater.

Want to share your experience with this dealership?

Write a review

Jonathan was fantastic to work with!

Jonathan was fantastic to work with! He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and he is also super fun to work with! If you are looking for a Volkswagen definitely check out VW of Downtown Chicago and make sure to ask for Jonathan!

Jonathan was fantastic to work with!

Jonathan was fantastic to work with! He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and he is also super fun to work with! If you are looking for a Volkswagen definitely check out VW of Downtown Chicago and make sure to ask for Jonathan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.

Show full review

The salesman was excellent very professional and polite.

The salesman was excellent very professional and polite.The appointment was very punctual all around pleasant experience.

The salesman was excellent very professional and polite.

The salesman was excellent very professional and polite.The appointment was very punctual all around pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Ronald, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

Show full review

It was great partnering with them.

It was great partnering with them. They are receptive and their service was excellent and timely

It was great partnering with them.

It was great partnering with them. They are receptive and their service was excellent and timely

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

Show full review

Communication was sound and the check in/out process was

Communication was sound and the check in/out process was seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car.

Communication was sound and the check in/out process was

Communication was sound and the check in/out process was seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

Show full review

VW Factory Recalls must be better organized.

VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule.

VW Factory Recalls must be better organized.

VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Show full review

The dealer service was quick and Mohammed was a great

The dealer service was quick and Mohammed was a great salesman. Recommend to family and friends!

The dealer service was quick and Mohammed was a great

The dealer service was quick and Mohammed was a great salesman. Recommend to family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Show full review

Jimmy was so fun to work with- I don’t think I’ll work

Jimmy was so fun to work with- I don’t think I’ll work with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy.

Jimmy was so fun to work with- I don’t think I’ll work

Jimmy was so fun to work with- I don’t think I’ll work with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.

Show full review

Jimmy is the best!

Jimmy is the best! He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience with. Thank you Jimmy!!

Jimmy is the best!

Jimmy is the best! He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience with. Thank you Jimmy!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Show full review

Predatory loans, unprofessional customer service.

Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries.

Predatory loans, unprofessional customer service.

Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

CMTerra, please call me directly to review what happened. I care tremendously and I would like to know more about your experience. Thank you, Mike Zafiriou 312-628-4830

Show full review

Melissa is an excellent salesperson, she was very

Melissa is an excellent salesperson, she was very helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service!

Melissa is an excellent salesperson, she was very

Melissa is an excellent salesperson, she was very helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Show full review
See all 3147 reviews