Reviews
Had a wonderful experience getting set up with my 2025
Had a wonderful experience getting set up with my 2025 Tiguan. Everyone we encountered at the dealership was friendly, helpful, and quick to answer any questions or calls.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
VW Factory Recalls must be better organized.
VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Jimmy and Davis were phenomenal in the selling of our
Jimmy and Davis were phenomenal in the selling of our car. will be recommending them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out, Shawn. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!
Thanks for all of the help.
Thanks for all of the help. Sales and service were great, made for a very easy day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review! We're glad we could provide you with a great experience!
Wonderful, Kind.
Wonderful, Kind. Made everything easy in and out. Was soo helpful explained everything to me… And got me in the car I wanted!!!! Go to her!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Mark! We're happy to hear it went well and truly appreciate your feedback.
Avery is very pleasant to work with and is knowledgeable
Avery is very pleasant to work with and is knowledgeable in all the models, thanks for your help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery was able to help, and we hope to see you again!
Avery was great.
Avery was great. Very knowledgeable and helpful while I was looking at jettas. Thanks so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We're glad to hear that Avery was able to assist you in finding the perfect Jetta. We appreciate your kind words and look forward to helping you again in the future!
Great service, the trade in and purchase process was
Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chris, Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Avery is amazing.
Avery is amazing. She was so helpful and patient with me! Would definitely recommend for anyone who doesn’t know cars well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business, Kayla, and look forward to your next visit.
Avery made the experience of buying my first car so
Avery made the experience of buying my first car so enjoyable! I felt comfortable that I was being given the right information and time to make the correct purchase without pressure! 2 months on and my choice was the perfect pick, thank thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad to hear that Avery made your first car purchase enjoyable and stress-free. It’s great to know you’re still happy with your choice two months later! We appreciate your feedback and look forward to helping you again in the future.