Reviews
Hello, A part of the front bumper keeps popping out.
Hello, A part of the front bumper keeps popping out. It doesn’t stay securely in place and looks slightly loose or misaligned. Who can I contact about it? Thank yoi
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Yulia: Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!
The whole team was excellent to work with!
The whole team was excellent to work with! They set me up with my new car with ease
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.
Wonderful, wonderful, wonderful, wonderful… great, great,
Wonderful, wonderful, wonderful, wonderful… great, great, great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Julian was very kind and warm.
Julian was very kind and warm. Made me feel at home as if we were family. Everyone was very professional!!! I Will be coming back for sure for my next car in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.
He is kind and prof.
He is kind and prof. For sure. He asked me lot of questions and i ended up with something different, and matching with my needs. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They were very helpful as we worked to coordinate a
They were very helpful as we worked to coordinate a purchase in a short timeframe while we were out of state.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
They were great to do business with!
They were great to do business with! Very welcoming as soon as we walked in the door! Celia was wonderful working with. She took her time with us and answered all of our questions and then some! We would definitely recommend them to anyone looking to buy a car. Thank you so much Celia for taking care of us! You were amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
I had a great experience at VW Downtown Chicago.
I had a great experience at VW Downtown Chicago. Everyone is so nice! Glad to meet Emre there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Cinthia, for your wonderful review! We are thrilled that Emre had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!
I had a good experience at VDC.
I had a good experience at VDC. Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us through the final paperwork. I didn't personally work with Rocco, but if he were the "Manager "that Emre was discussing our deal with, then I would have a gripe. We came to that dealership attracted by a special price, which we were quickly told was not for real. After some negotiation, we got close to that price but were presented with an offer that added another 2K for the VDC special maintenance plan, which we didn't ask for or want, and preceded to tell Emre why. Emre was then caught in the middle of making the sale and pleasing his boss. We ultimately negotiated the 2K to 1K and were left with paying for a service we know practically nothing about and will likely never use. In the end, we bought a beautiful car and Emre was able to smooth out any awkwardness as we completed the deal. VDC seems like a group of nice people, but they should have a look at the promises about the prices they advertise as well as the extra services they attempt to upsell.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Emre delivered such a great experience!
Great costumer service and super friendly.
Great costumer service and super friendly. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.