Fields Chrysler Jeep Dodge RAM

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    October 1, 2019

    Bought 4 Jeeps from Fields the last 3 times for service the check in people are rude argumentative 18 people standing around no one willing to help This... dealer is to big and doesn’t care about customers

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    loyaljeep, I would like to apologize for your poor treatment. I would love to get more feedback. You can call me at 847-446-5100 Ken Kowal GM

  • 1.0 out of 5
    February 7, 2019

    Wow! Just like that they lost another loyal customer. After servicing my car with them for over 5 years I must say I’m very disappointed. The new management... doesn’t care about their long time clients. I will never recommended them again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Daria, I am sorry to hear about your visit. I would be happy to go over it with you. Ken Kowal GM 847.446.5100

  • January 15, 2018

    Got a nice deal on a used Ridgeline. I had a price im mind for both the Ridgeline and for my trade. I did alot of research and looked at alot of options.... They gave me better than I even asked. I was shocked. The vechicle was super clean and I never was in and out so fast buying a car than here. Great facilitys also

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We take pride in learning of great feedback, such as yours. Thank you for sharing! We are dedicated to continuing your great experience in the future.... I'm happy to read that you enjoyed the complimentary amenities! It's our pleasure. If there is anything further our Team can accomplish to exceed your expectations moving forward, please let me know. With appreciation, John Jackson, General Manager.

  • 1.0 out of 5
    January 10, 2019

    New management doesn't care about loyal customers. After being a loyal customer in servicing my jeep at this location for 8+ years, I was treated very... poorly today. Every single time that I have brought my car in for service (which we have bought tires, oil changes, mechanical issues...thousands of $s), they provided a loaner car if they will have the vehicles for a few days. When calling today to make an appt for mechanical issues, they told me they no longer honor that I am a long term customer and will not offer me a loaner because I DIDNT BUY THE JEEP at their location in 2010. They never asked me this question previously. We were going to start looking for a new car but will definitely not be buying from.this dealership. Their service is going downhill which apparent by the other yelp reviews lately. Too bad new mgmt ruined the experience which was awesome before...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Kim, I would be happy to go over our loaner car policy. We have 80 cars available. We also offer courtesy transportation as well as rental cars at a... reduced price. I hope this helps. Ken Kowal GM 847.446.5100

  • 4.0 out of 5
    December 10, 2017

    I went here to check out a vehicle I had found on Cars.com. Everyone was very helpful. They have a nice little food court with pizza, ice cream, and drinks... all for free. I ended up going home with the vehicle I was looking at. The whole experience was excellent.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your 4-star rating, thank you! Our Team here at Fields Chrysler Jeep Dodge Ram are dedicated to providing only the best experience for o...ur customers. I would be grateful for the opportunity to speak with you to address any issues that would, upon improving, lead to a superior rating. You may reach me at (847) 446-5100 or john.jackson@fieldsauto.com. Thanks for being a valued patron. With gratitude, John Jackson, General Manager.

  • 4.0 out of 5
    August 6, 2017

    They allowed 2 test drives. No pressure. Pleasant atmosphere.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your magnificent rating in the past. Our Team strives for perfection, and if there is any way we may enhance your future experie...nce and earn a 5-star rating, please feel free to let me know how we can help. You may reach me at (847) 446-5100 or john.jackson@fieldsauto.com. Thanks for being a valued patron. Kind Regards, John Jackson, General Manager.

  • 5.0 out of 5
    April 24, 2017

    After leaving another Jeep dealership swearing...Fields was a breath of fresh air! JW was fantastic to work with and the process was fast and efficient.... Love my Wrangler and will be telling everyone who is in the market for a Jeep/Chrysler/Dodge to go to Fields and work with JW!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brendan! Thanks for your five star rating and review. We are glad to have served you and find what you needed. Thanks for choosing Fields and we lo...ok forward to seeing you again.

  • 5.0 out of 5
    March 17, 2017

    I live in Colorado and I was nervous about buying a vehicle from another state but I called to discuss the purchase of my dream car and Russ Raskin was... the salesperson that helped me out - to say the least. I may have been a little "high maintenance" as a customer but I wanted reassurance that there would be no surprises when I arrived to pick up my new Jeep Grand Cherokee Summit. Russ and Adam (sales manager) were VERY accommodating and the professionalism, honesty, dilegence, respect and understanding was incredible. Next time I'm due for a new car, I'll be contacting Russ again...if he'll accept me as repeat customer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Benjamin! Thanks for sharing your experience and giving us your five star rating. We understand the stress of buying a car from another state, whic...h is why we try as much as possible to be transparent and communicative. Thanks for your flattering review and we look forward to seeing you again!

  • 5.0 out of 5
    February 21, 2017

    We were very impressed with this dealership and look forward to continuing a relationship with Fields dealerships in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your high rating and review. It is our pleasure to serve you. We look forward to seeing you again!

  • 5.0 out of 5
    August 20, 2015

    Fields is a excellent dealer to buy from. They are honest and have a unbelievable staff. If you are looking to be treated with the utmost respect along... with outstanding service please consider buying from them. The sales manager Patrick O'Donnell is the best around. If you are looking for service Colleen will make sure that you are taken care of. Myself and my family have purchased 4 vehicles here in the past 4 years and we wouldn't think of dealing with anyone else. My most recent vehicle was purchased from the sales associate JW. He was outstanding. I would highly recommend checking them out.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Mr. Pacyga, thank you for sharing your wonderful feedback. We are delighted to learn you enjoyed your experience with our team. Our number one pri...ority is to provide our customers with the best possible experience. On behalf of our entire team, thank you for trusting us with the care of your vehicle. We look forward to serving you in the future. Best Regards, Jim Moyer, General Manager.

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