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Looking to get a new Jeep Grand Cherokee. I was preapproved through Chrysler Capital. It matches you up with a dealer so I chose Fields as I was very... interested in one of there trucks and I like how well reviewed they are. My experience has been anything but great. Getting any kind of consistent communication out of the dealership has been non existent. After a few days in limbo, the sales manager reaches out, great a manager, and I immediately respond. Never heard back. Yesterday I get a random email from someone who I never spoke to letting me know the car was no longer available. I immediately respond asking, had it been sold? Of course, just like everyone else there that I've been in contact with...NO RESPONSE. This is beyond frustrating. So in 5 days, 3 different set of eyes blew me off. Buying a vehicle should not be this painful. The search continues, just not here.
RM, Sorry to hear of your experience. Our staff should never let anyone feel this way. I would like to help if you are still in the market. My nu...mber is 847-446-5100 EXT 312 Ken Kowal GM
Never Again! I decided to have a few things done at the dealership while my Wrangler had an airbag recall. I went out of my way to go to the burbs because... the Jeep dealership next to my house is notoriously horrible. I didn't mind paying their higher prices because I figured I would get great union mechanics that really know Jeeps. 1. They broke my hood lock and didn't even say anything. I had to point it out, and they acted surprised claiming their 30-year veteran mechanic worked on my Jeep (yeah right, in 30-years they haven't figured out how a hood lock works). 2. It starts to make more sense after realizing they didn't rotate my tires as they confirmed they would. I guess their 30-year veteran mechanic doesn't know how wheel bolt locks work either. 3. They left pieces of my dash laying in the front of my car from the air bag replacement and also broke off one of the clips that holds in the dash (left in my cup holder). Now my dash doesn't stay put. 4. They prove to do sloppy work with the differential cover seal, oozing out all over. Even the service manager said it looked odd. I can guarantee that particles are also oozed out on the interior and running through my car's system. 5. More proof that their mechanics are afraid to get their hands dirty: when I asked them to do an intensive gasket replacement, they told me it would be very expensive, and not recommended at this time. Also mentioning that I could trade it in for a younger Jeep (Uhh, it's not even that old). Overall dissatisfied with this place as well as the response to my issues. I had them mail me the replacement hood lock because I don't trust them to touch my Jeep. I will avoid them in the future and will be sure to tell all my fellow Chicagoland Jeepers. Also, very poor communication. I had people calling and texting me courtesy messages while they had no idea there were issues I was working on with them.
Jeeper, Sorry to hear we did not meet your needs. It is always our goal to repair every car to our customers expectations. We obviously fell shor...t. I will get with our service department and find out what happened. Please except my apology. If I can be of personal assistance please call me at 847-446-5100. Ken Kowal GM
Got a nice deal on a used Ridgeline. I had a price im mind for both the Ridgeline and for my trade. I did alot of research and looked at alot of options.... They gave me better than I even asked. I was shocked. The vechicle was super clean and I never was in and out so fast buying a car than here. Great facilitys also
We take pride in learning of great feedback, such as yours. Thank you for sharing! We are dedicated to continuing your great experience in the future.... I'm happy to read that you enjoyed the complimentary amenities! It's our pleasure. If there is anything further our Team can accomplish to exceed your expectations moving forward, please let me know. With appreciation, John Jackson, General Manager.
Bought 4 Jeeps from Fields the last 3 times for service the check in people are rude argumentative 18 people standing around no one willing to help This... dealer is to big and doesn’t care about customers
loyaljeep, I would like to apologize for your poor treatment. I would love to get more feedback. You can call me at 847-446-5100 Ken Kowal GM
Wow! Just like that they lost another loyal customer. After servicing my car with them for over 5 years I must say I’m very disappointed. The new management... doesn’t care about their long time clients. I will never recommended them again.
Daria, I am sorry to hear about your visit. I would be happy to go over it with you. Ken Kowal GM 847.446.5100
New management doesn't care about loyal customers. After being a loyal customer in servicing my jeep at this location for 8+ years, I was treated very... poorly today. Every single time that I have brought my car in for service (which we have bought tires, oil changes, mechanical issues...thousands of $s), they provided a loaner car if they will have the vehicles for a few days. When calling today to make an appt for mechanical issues, they told me they no longer honor that I am a long term customer and will not offer me a loaner because I DIDNT BUY THE JEEP at their location in 2010. They never asked me this question previously. We were going to start looking for a new car but will definitely not be buying from.this dealership. Their service is going downhill which apparent by the other yelp reviews lately. Too bad new mgmt ruined the experience which was awesome before...
Kim, I would be happy to go over our loaner car policy. We have 80 cars available. We also offer courtesy transportation as well as rental cars at a... reduced price. I hope this helps. Ken Kowal GM 847.446.5100
I went here to check out a vehicle I had found on Cars.com. Everyone was very helpful. They have a nice little food court with pizza, ice cream, and drinks... all for free. I ended up going home with the vehicle I was looking at. The whole experience was excellent.
We appreciate your 4-star rating, thank you! Our Team here at Fields Chrysler Jeep Dodge Ram are dedicated to providing only the best experience for o...ur customers. I would be grateful for the opportunity to speak with you to address any issues that would, upon improving, lead to a superior rating. You may reach me at (847) 446-5100 or firstname.lastname@example.org. Thanks for being a valued patron. With gratitude, John Jackson, General Manager.
They allowed 2 test drives. No pressure. Pleasant atmosphere.
Thank you so much for your magnificent rating in the past. Our Team strives for perfection, and if there is any way we may enhance your future experie...nce and earn a 5-star rating, please feel free to let me know how we can help. You may reach me at (847) 446-5100 or email@example.com. Thanks for being a valued patron. Kind Regards, John Jackson, General Manager.
After leaving another Jeep dealership swearing...Fields was a breath of fresh air! JW was fantastic to work with and the process was fast and efficient.... Love my Wrangler and will be telling everyone who is in the market for a Jeep/Chrysler/Dodge to go to Fields and work with JW!
Hi Brendan! Thanks for your five star rating and review. We are glad to have served you and find what you needed. Thanks for choosing Fields and we lo...ok forward to seeing you again.
I live in Colorado and I was nervous about buying a vehicle from another state but I called to discuss the purchase of my dream car and Russ Raskin was... the salesperson that helped me out - to say the least. I may have been a little "high maintenance" as a customer but I wanted reassurance that there would be no surprises when I arrived to pick up my new Jeep Grand Cherokee Summit. Russ and Adam (sales manager) were VERY accommodating and the professionalism, honesty, dilegence, respect and understanding was incredible. Next time I'm due for a new car, I'll be contacting Russ again...if he'll accept me as repeat customer.
Hi Benjamin! Thanks for sharing your experience and giving us your five star rating. We understand the stress of buying a car from another state, whic...h is why we try as much as possible to be transparent and communicative. Thanks for your flattering review and we look forward to seeing you again!