Fields Chrysler Jeep Dodge RAM

Looking to get a new Jeep Grand Cherokee. I was preapproved through Chrysler Capital. It matches you up with a dealer so I chose Fields as I was very... interested in one of there trucks and I like how well reviewed they are. My experience has been anything but great. Getting any kind of consistent communication out of the dealership has been non existent. After a few days in limbo, the sales manager reaches out, great a manager, and I immediately respond. Never heard back. Yesterday I get a random email from someone who I never spoke to letting me know the car was no longer available. I immediately respond asking, had it been sold? Of course, just like everyone else there that I've been in contact with...NO RESPONSE. This is beyond frustrating. So in 5 days, 3 different set of eyes blew me off. Buying a vehicle should not be this painful. The search continues, just not here.

Never Again! I decided to have a few things done at the dealership while my Wrangler had an airbag recall. I went out of my way to go to the burbs because... the Jeep dealership next to my house is notoriously horrible. I didn't mind paying their higher prices because I figured I would get great union mechanics that really know Jeeps. 1. They broke my hood lock and didn't even say anything. I had to point it out, and they acted surprised claiming their 30-year veteran mechanic worked on my Jeep (yeah right, in 30-years they haven't figured out how a hood lock works). 2. It starts to make more sense after realizing they didn't rotate my tires as they confirmed they would. I guess their 30-year veteran mechanic doesn't know how wheel bolt locks work either. 3. They left pieces of my dash laying in the front of my car from the air bag replacement and also broke off one of the clips that holds in the dash (left in my cup holder). Now my dash doesn't stay put. 4. They prove to do sloppy work with the differential cover seal, oozing out all over. Even the service manager said it looked odd. I can guarantee that particles are also oozed out on the interior and running through my car's system. 5. More proof that their mechanics are afraid to get their hands dirty: when I asked them to do an intensive gasket replacement, they told me it would be very expensive, and not recommended at this time. Also mentioning that I could trade it in for a younger Jeep (Uhh, it's not even that old). Overall dissatisfied with this place as well as the response to my issues. I had them mail me the replacement hood lock because I don't trust them to touch my Jeep. I will avoid them in the future and will be sure to tell all my fellow Chicagoland Jeepers. Also, very poor communication. I had people calling and texting me courtesy messages while they had no idea there were issues I was working on with them.

Got a nice deal on a used Ridgeline. I had a price im mind for both the Ridgeline and for my trade. I did alot of research and looked at alot of options.... They gave me better than I even asked. I was shocked. The vechicle was super clean and I never was in and out so fast buying a car than here. Great facilitys also

Bought 4 Jeeps from Fields the last 3 times for service the check in people are rude argumentative 18 people standing around no one willing to help This... dealer is to big and doesn’t care about customers

Wow! Just like that they lost another loyal customer. After servicing my car with them for over 5 years I must say I’m very disappointed. The new management... doesn’t care about their long time clients. I will never recommended them again.

New management doesn't care about loyal customers. After being a loyal customer in servicing my jeep at this location for 8+ years, I was treated very... poorly today. Every single time that I have brought my car in for service (which we have bought tires, oil changes, mechanical issues...thousands of $s), they provided a loaner car if they will have the vehicles for a few days. When calling today to make an appt for mechanical issues, they told me they no longer honor that I am a long term customer and will not offer me a loaner because I DIDNT BUY THE JEEP at their location in 2010. They never asked me this question previously. We were going to start looking for a new car but will definitely not be buying from.this dealership. Their service is going downhill which apparent by the other yelp reviews lately. Too bad new mgmt ruined the experience which was awesome before...

I went here to check out a vehicle I had found on Cars.com. Everyone was very helpful. They have a nice little food court with pizza, ice cream, and drinks... all for free. I ended up going home with the vehicle I was looking at. The whole experience was excellent.

They allowed 2 test drives. No pressure. Pleasant atmosphere.

After leaving another Jeep dealership swearing...Fields was a breath of fresh air! JW was fantastic to work with and the process was fast and efficient.... Love my Wrangler and will be telling everyone who is in the market for a Jeep/Chrysler/Dodge to go to Fields and work with JW!

I live in Colorado and I was nervous about buying a vehicle from another state but I called to discuss the purchase of my dream car and Russ Raskin was... the salesperson that helped me out - to say the least. I may have been a little "high maintenance" as a customer but I wanted reassurance that there would be no surprises when I arrived to pick up my new Jeep Grand Cherokee Summit. Russ and Adam (sales manager) were VERY accommodating and the professionalism, honesty, dilegence, respect and understanding was incredible. Next time I'm due for a new car, I'll be contacting Russ again...if he'll accept me as repeat customer.