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Auto Max USA

(327 reviews)
Visit Auto Max USA
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Max USA from DealerRater.

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Great salesmanship

Very positive! I didn't purchase a vehicle. I appreciate them for trying their best to qualify me. I am definitely going back! Great customer service and skills

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealer

Love the friendly sales person and finance manager the car buying experience was great the price of the car is also really good I love my car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

thanks chis hope to sell you and your family many more

Best place to buy a car

This is a amazing place to by a car it was so fast and easy, i would recommend rito lopez because he was so nice and gave me a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

No down payment.

No trade in, either. But, high milage for a 7 year old truck, for a high price, and after a month, it needs to go into the mechanic for transmission and universal joint problems. It has a bad tire(bulge in the side wall) and the spare tire is no good. It also came without a weather strip across the top of the windshield, no second key (because it's broken off in the tailgate) and a folding bed cover with a hole broke through the middle. There is rust damage that's extensive both under the hood and on wheel wells. But they were very friendly. And I needed something in a hurry.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great experiance

friendly not pushy willing to work with i wanted .looked for best deal for me not for them.has able to get a warranty that didnt break me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks guys was fun selling you the truck glad you like it

Excellent customer service!

My experience at auto max was excellent. Franky was very helpful and listened to all my needs. Overall, my experience was great and would recommend anyone to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy, no hassle purchase with a great price!

Salesman Franky was a great help, he made us feel comfortable. I felt good about something I usually dread doing. Thanks a bunch and I will definitely put a good word in for you guys at Auto Max USA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Customer Service!

Jose found me the truck I have always wanted. We tried one truck and he called me the next day with my beautiful truck! He brought it to me to test drive and was very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast and Satisfied

I had a bad experience with a dealer ship in tri cities and had to return a car that I had purchased and had for a month,that same day I called talk to Jose ask for some info from my mom and I since she was Co signing for me Jose said he had a car in mind that i would like.Mind you this was at 3 o'clock by 5 ish that same day Jose Called me and said come and test drive the car or I can deliver it to you in Othello where I live. I decided to go pick up the car in Yakima but the best part of this all was that since my mom was my Co signer and could go with me to yakima . HE (JOSE) drove to othello for my mom to sign her part on the car. My experience was awesome and fast when I picked up the car I think I was on my test drive longer then it took me to sign the papers. So thank you Auto Max and Jose for your great service and I will keep on recommending Auto Max to Friends, Family ,Co workers etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

They have very friendly staff and answered any questions I had. They didnt make me feel pressured or rushed to buy a vehicle. They made the process of buying a vehicle easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.