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Auto Max USA

(327 reviews)
Visit Auto Max USA
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Max USA from DealerRater.

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Wasn't pushy got me what I needed

They helped me find the right car, listened to what I wanted for my family. The dealer went beyond his normal working hours to accommodate our needs. We are happy with the service and excited to have our new family car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It was my pleasure to assist you and your family Steve. I hope you have years of enjoyment out of it.

LAVONNE ECLIPSE

Jimmy has excellence beyond all!! because of his persistant work to make us happy is the reson we bought this beautifull car and drove 500 miles to get it at automaxusayakima.com thanks lavonne and Michael

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

thanks for the nice review

RICKS VAN

THE AUTOMAXUSAYAKIMA.COM DEALERSHIP IN YAKIMA WASHING TON GAVE ME A MUCH BETTER DEAL THAN I COULD EVEN IMAGAIN ON MY 2015 FOR TRANSIT VAN WICH I WAS APPROVED IN 30 MINUTES AND THEY HAVE PLEANTY OF VECHICALS THERE TO CHOSSE FROM . AND THE COOL THING IS THE HAD VEHICAL IN STOCK I WAS LOOKINH FOR ,GAVE ME A LOWER THEN KBB PRICE A LOAN INTEREST RATE MUCH LOWER THEN OTHER DEALERS OFFERED JIMMY WAS ESPECILLY HELPFUL !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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JIMMYS WAS GREAT

JIMMY WAS GREAT THOUGHT OUT ENTIRE BUING PROCESS .AS I DID HAD A HARD TIME MAKING A DECISION ON WICH CAR I REALLY WANTED .HE WAS EXTREMELY PATIENT AND ANSWERED ALL OF MY QUESTIONS AND I GOT A GREAT CAR !!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

thanks joyce was fun helping you to make the wright selection

great financing

Rito did a great job with helping us find a car. What we were looking for he also gave us a good deal and and worked with us . went above and beyond !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rito said thanks !! you guys were great to help !! I'm glad were able to help you thanks again please let us know if any one else wants a vehicle we are hear for you

2014 alitima

frank gave us great service and very helpful got us a great deal !the car was like new ! I will recommened to all my freads and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

FRANK WANTS TO THANKS YOU FOR THE NICE REVIEW

Shady/dangerous

After the fact, the whole experience seemed shady. I think they knew that I really wanted the car and capitalized on that. I was naive and didn't ask all the questions that I should have. He said a few times that they will "throw the warranty in" and lo and behold, I now have a $1500 warranty tacked on to my loan. The manager never one verbally stated how much the total loan was going to be - only the payment per month. They also installed new brake pads and rotors which I was impressed with, until the next day the car started making HORRIBLE noises, like the tire was going to fall off. I checked the lug nuts, only to find that they had been hand tightened. I brought it to my local mechanic who fixed me up, but also stated how dangerous this was (considering I was leaving for Chicago the next day). When I called them to inform them of the issue, the receptionist tried to pass the blame by saying a different company did that. Which, is a complete and utter lie.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great place to get a car

patiecene,helpful and willing to help us step by step. let us know everything that was going on joe was very freadly !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS FOR YOU NICE REVIEW PLEASE LET OTHER PEOPLE KNOW SEND THEM DOWN TO SEE JOE !!!!

great place to get a car

patience helpful and willing to help us step by step .let us know everything that was going on . joe was very friendly!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

thanks we have a great selection of low mile vehicles. cars trucks and van all of are vehicles are priced fair !!! and we have great finance !!

2008 FORD F-250

FRANKY WAS A PLEASURE TO WORK WITH !!!! GREAT DEAL AND GOOD PEOPLE !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS FOR YOUR NICE REVIEW WE ARE HERE FOR YOU