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Passport Toyota

(412 reviews)
Visit Passport Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (301) 242-9694 (301) 242-9694
Used (301) 242-9693 (301) 242-9693
Service (240) 428-6986 (240) 428-6986

Reviews

(412 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service every time!

I have been leasing my vehicle from passport for three years and wanted to buy - the whole experience was easy and hassle free, as always!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Happy to hear it! Congratulations and thank you for choosing Passport Toyota.

New car purchase

Good experience with a fair price , would purchase another vehicle at this dealership . Every individual involved in the purchasing process performance exceeded my expectations

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the stars, Jack!

Bad services

If you wanna get the worst service buy a car in this dealership i bought a chr 2018 the car is a bad engine now they are saying the are not resposible for it manegers and workers they dont cara about customers please dont go over there look for another dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback with us Hamilton. It seems we have some confusion on what your vehicle's issue was. The battery was the source of the problem, not the motor itself. The 10 amp fuse had blown and as such, the vehicle kept itself in safety mode when the vehicle is started to prevent any further damage. The vehicle's warranty is for 3 years/36k miles, whichever comes first and your specific vehicle had over 45k miles on it. We recognize that repairs can often come at unexpected times and we do apologize for the inconvenience. If you need any questions or require more clarification please do not hesitate to reach out. Thank you for choosing Passport Toyota.

Passport Toyota provids the best service and very

I have been looking for Toyota RAV4 (both used and new) a month, finally I bought the car from Passport Toyota through their product specialist, Ruchell Rosim, and her manager Kevin. They provided the best service and very Competitive price. I am very satisfied .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Toyota Rav4 and thank you for choosing Passport Toyota!

10000 mile service

The service that was performed on my vehicle was excellent. The customer Service attendance was helpful in resolving an issue with me. I am very satisfied with the service performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience at Passport Toyota with us, Gerald. We're happy to have been of assistance!

Only Dearlership in the DMV with the Car I wanted

Good experience with this dealership. I live in VA and have been search for a certain model C-HR for about month. This was the only dealership in he DMV with the model. We quickly came to price and I brought the car w/ in 24 hours. The facility is a good distant from where I live but was worth the drive to get the car I wanted. Was able to take care of most the business transaction through email. I present my check and trade-in and quickly closed the deal. Only short side was a two hour wait to get into the business office . I hate the fact they did not have more people working at the end of the month when so many people were trying to close on good deals. After a 2 hour wait , the business office did process my paperwork in less then 15 minutes. Overall I would recommend the dealership to my friends. Ask for Salesman Delvin Thompson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience at Passport Toyota with us! Congratulations on your new Toyota CH-R and welcome to the Passport family!

Dreams

I was looking at a Tundra for 3 months. I have visited 13 different dealerships. Finally a dealership that was honest and transparent. Walked away with more then I thought I could have gotten.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Toyota Tundra! Thank you for choosing Passport Toyota!

Excellent Service

I was very pleased with the service that was provided by Mr. Michael Davis and Mr. Michael Dahn. They both were very professional and knowledgeable. Mr. Davis was more than helpful with assisting me on how to utilize the new features in my new vehicle. I would definitely recommend Passport Toyota to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience at Passport Toyota with us! We look forward to seeing you in the future!

Great experience

Fast, efficient, huge selection, and a desire to get you in the car you want. My salesperson, Michael Glover, text me video clips of cars on their lot that I was interested in and then text the breakdown of the price, which saved me a tremendous amount of time and haggling over price. Very friendly and professional staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle and thank you for choosing Passport Toyota!

Excellent service. Buy 2020 Corolla SE below MSRP.

Excellent Sales Lady At Passport Toyota. Received Great Offer below MSRP with 2020 Toyota Corolla SE Car to include the advistised $750 Discount with Toyota Car Loan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Toyota Corolla, Sunny and thank you for choosing Passport Toyota!