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Passport Toyota

(412 reviews)
Visit Passport Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (301) 242-9694 (301) 242-9694
Used (301) 242-9693 (301) 242-9693
Service (240) 428-6986 (240) 428-6986

Reviews

(412 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Avalon 2020

If you are looking to buy a new Toyota, ask for Will Nutt. Will's professionalism is above reproach. Will is extremely patient, he waited for me to email him my insurance card and managed to keep a smile on his face and engage in friendly conversation while waiting an abnormal amount of time for the email. In addition, he also made sure that I got what I asked for. I had asked that $5000 of payment be put on my credit card for airline miles, he looked at his clock and quickly got the cashier before she left for the day. Stephanie who handled my contract was also excellent, she stayed overtime and went over the contract thoroughly, showing me several plan options without being pushy. I would also like to thank my internet sales manager Jasmine for putting a great team together to help me purchase the exact car that I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Toyota Avalon and thank you for choosing Passport Toyota. We strive to provide an exceptional customer experience and we're happy to hear that you enjoyed your time with us!

Andrew was an awesome salesman. He made the process...

Andrew was an awesome salesman. He made the process smooth and quick. Does what he says he's going go do, if applicable. Definitely would recommend him, he goes above and beyond and its appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Andrew made the purchase of my 2019 Camry XSE a smooth...

Andrew made the purchase of my 2019 Camry XSE a smooth and easy one. He was berry accommodating right down to the delivery of the car. Highly recommend him for purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

DO NOT Buy Used Car Without PrePurchase Inspection

Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to have my mechanic do an inspection after I bought the vehicle just to double check the battery, brakes, tires, etc. This car came with three different tires! Not only is that generally a bad rule for AWD vehicles, my mechanic mentioned the back tires measured 11/32 whereas the front tires measured 5/32 and 6/32 respectively. Having tire tread differences like this on an AWD vehicle can cause major issues. Third party pre-purchase inspections are cheap. Usually ~$75. I would highly recommend getting a pre-purchase inspection before buying any used vehicle from this dealer. One last point. I called the dealer twice and left a voicemail with both my sales representative and the finance person I dealt with hoping to rectify this issue. I have received no phone calls back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback with us. We strive to provide an exceptional customer experience and have passed on your review with our management team to look over.

DO NOT Buy Used Car Without PrePurchase Inspection

Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to have my mechanic do an inspection after I bought the vehicle just to double check the battery, brakes, tires, etc. This car came with three different tires! Not only is that generally a bad rule for AWD vehicles, my mechanic mentioned the back tires measured 11/32 whereas the front tires measured 5/32 and 6/32 respectively. Having tire tread differences like this on an AWD vehicle can cause major issues. Third party pre-purchase inspections are cheap. Usually ~$75. I would highly recommend getting a pre-purchase inspection before buying any used vehicle from this dealer. One last point. I called the dealer twice and left a voicemail with both my sales representative and the finance person I dealt with hoping to rectify this issue. I have received no phone calls back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Honest and Great service

Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone searching to buy a, used or new, to speak with him. He will set you up with the best deal, car, and make the whole experience very enjoyable. Muchas Gracias Ari Cunha! Daddy3=====Dlongdick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Honest and Great service

Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone searching to buy a, used or new, to speak with him. He will set you up with the best deal, car, and make the whole experience very enjoyable. Muchas Gracias Ari Cunha! Daddy3=====Dlongdick (Olivia, Lance, and Louis)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Rick is the man!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rick gave me the best car buying experience I ever had. He is awesome.. I've told all my friends and family to head to passport Toyota in suitland MD and ask for Rick whenever they or their friends want to buy a car. Thank you Rick!!!!!!!!!!!!!! I am Rocking my 2019 Rav4 Hybrid and I love it... thank you RICK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Toyota RAV4, Patrick! Thank you for choosing Passport Toyota.

Excellent Customer Service

Mike Glover is a great Salesmen. He was very knowable about the products and provides outstanding Customer Service. He went above and beyond the call of duty to answer all my questions and reassured me that I was getting the best deal with all the added discounts and rebates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a wonderful car experience with Mr Rick cypress. I...

Had a wonderful car experience with Mr Rick cypress. I had no intentions on buying car that day, he was very patient and didn’t pressure me a all . I walked out with my car that day !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.