Boucher Cadillac of Waukesha

Very pleased with my visit. Everyone was super friendly and kind. Would highly recommend service department.

Cole had me on the right track. He was respectful, professional, and had this deal lined up. Then he passed me to Keith and Keith completely blew it. I came with a serious offer and room to negotiate. Instead of working with me, Keith came in arrogant and condescending, speaking like I didn’t know the market. Reality check: I’ve bought over 50 cars in my life, I know the process, I know the numbers, and I know this car. Keith’s attitude didn’t just cost me a deal, it cost Cole a sale he had under control. That’s the kind of internal sabotage that makes customers walk away. If you value being treated like a serious buyer, do yourself a favor: deal with Cole, but stay far away from Keith.

Everything was completed quickly. Everyone was curtious and respectful. Even vaccummed out my car. Extremely satisfied.

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Great people to work with. Purchase and delivery or fast than professional. Everyone was well informed and easy to work with.

It was a pleasure doing business with Cole and the dealership. The transaction went very smooth.

Always a pleasure going into a service department. Everybody is polite and helpful and explains everything thoroughly…..

Services listed on invoice that say I declined were never discussed with me as stated ??

We wanted to purchase a Cadillac Lyriq from this dealership but they wouldn’t consider any movement on price, even after showing another dealership had same vehicle for much less. They also wouldn’t move on trade number. I didn’t feel like anything was done to keep my business at Boucher, even after just purchasing another vehicle from their dealer group in late June. Lesson learned, the place for Cadillac isn’t in Waukesha.

Justin was very helpful in getting to solve my issue. They gave me a quote to fix my car .