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An Example To All Customer Service Employees
I was enroute to NC from Maine and passing thru Mt. Pocono when my check engine light came on. . . the first ever in my 2019 Tahoe. We took the vehicle to Auto Parts for a quick diagnosis. The diagnosis revealed a faulty Oil Pressure Switch and/or Selenoid sensor. The tech, although helpful, recommended we take the vehicle to a dealer. We went from there to 2 other dealers in the area; they could not assist us for lack of trained mechanics. We contacted Gray Chevrolet on the phone on a Friday afternoon and I spoke with Ron Richmond, a Service Consultant. Ron told me to bring it in and leave it if possible; We complied and got a rental and continued on our journey to NC. Long story made short: Ron assured me the vehicle would be ready upon our return thru and our trip back to Maine. To my amazement, it was. Not only did Ron and the Lead Mechanic recognize that we were in a "jam", they went out of their way to diagnose the issue, ensure the vehicle was checked thoroughly, and road tested the vehicle to ensure it was good to go. We made it back to Maine without incidence and the check engine light has not returned since. . . leading me to believe the Selenoid flow sensor was possibly just stuck in the "open" position and giving a faulty reading. Ron and the Lead Technician/Mechanic were accommodating to say the least. I would recommend anyone to Gray Chevrolet for Sales or Service. In a world where it seems Customer Service is a by-gone era, Gray Chevrolet and their staff in Stroudsburg, PA are top-shelf. They bailed us out of a serious jam and did what they said they would do. Five stars for their service department and especially Ron Richmond. I'd recommend Gray's leadership formally recognize Ron in an "all-hands" with the dealership's employees so they can see and hear what a professional consultant is and does for ordinary folks like me. My thanks to Ron and the Lead Mechanic for making this such a positive experience.
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Jason B., email@example.com
Tried to get awd fixed. Was told camshaft cover is leaking causing awd to not engage. In what world does the camshaft cover have anything to do with awd or drivetrain?
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jason B., firstname.lastname@example.org
Beware Brother and sisters. Gray is bad
My wife and I brought our 2016 Chevy Malibu to Gray to get it serviced and look into a noise in the right front. After having the car for a week they told us it needed a strut mount to which we said do it. We picked up our car a few days later and to our disappointment the noise was still there. We brought he car back and told them this after listening to it and verifying the noise was in fact there. They proceeded to tell us it needed to be lubed. After picking up the car again we drove it and within a day the noise we originally complained about returned again. This time they told us that it would wear in. So we took the car and dealt with it. Then Covid happened and we could not bring the car back to get it looked as it never wore in as they said it would. We then decided that Gray was not the place to have of our cars serviced as we lost all confidence in them. Recently we brought the car to a shop to get serviced after the service the mechanic advised us that the right front spring was broken and had been for some time. How ironic that the spring on the same side that was making the noise had a broken spring and more than likely was not the strut mount. I am an aircraft mechanic by trade I know how things work and I have worked in automotive shops. So that being said I also know the game. Gray plays that game and should be ashamed to have guys like Ray working for them. He is not an honest person and a big reason why we will never get anything serviced at Gray or purchase anything from Gray. Anyone who reads this review this is my warning to you beware of Gray if you choose to go there. If you get burned that's on you I warned you
Chris, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jason B., email@example.com
Do Not buy from them ,horrible service dept
service dept screwed up and instead of them giving me the lousy $40 that they owed me the General Manager just kept ignoring phone calls after he said he would cut a check. 3 weeks later and still waiting ,I dont think he ever works cause everytime I call ,,,,not there
I forgot to get my car inspected last month, when I realized it, they got me in right away. I am always very impressed with the service there. Thank you!
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jason B., firstname.lastname@example.org
My wife and I recently purchased a used Chevy Trax from Grey Chevrolet in Stroudsburg. The purchasing process was both enjoyable and professional. Our salesmen was very knowledgeable, he understood our situation and was able to find us the perfect car for our needs. The entire process went smoothly and we were very happy we decided to buy our car there. About a month and a half after the purchase our mechanic noticed that the car had 2 different brand tires on it, which he said could be a problem. We contacted Grey and even though they assured us this was not a problem in order to make us happy they not only changed 2 of the tires so that all 4 matched, but when doing so they noticed we needed new front brakes and they made that repair at no cost to us! Grey Chevrolet went above and beyond any experience i've had with other dealers to make sure we were satisfied with our purchase! I've since bought a second vehicle from Grey Dodge just down the road from them. I highly recommend if your looking to purchase a new or used vehicle that you do so at one of the Grey dealers. They are honest and fair. And they do everything they can to make sure you are happy with your vehicle.
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in the future. Sincerely, Jason B., email@example.com
Poor Customer Service
We went to buy a new and/or used car for my daughter and was met with a poor sales person. His name was Brandon.
Went to buy a car here. Price was listed for $32,211...
Went to buy a car here. Price was listed for $32,211 somewhere along the way th ed bbn owner or manager saw the price had a bit of a melt down because it was to low. They lied told us we had to trade in our only car to buy it with the bank we knew we were approved with. We left decided to try another dealer. Bought the same make and car w a lk out same price with the bank the said told them we could do it. Then checking today to compare our new van with the van at gray low and behold it removed from their used car listings the listing has changed on other listing sites to a price of $47,000. The car was a 2018 pacifica that had been little over 5000 miles and was the owners demo. So you tell me would you bring business back to a shady lying dealership? I wouldn't trust a word they say until you see the actual print out from the bank.!!! Run to another dealer! DO NOT TRUST THEM!!!
Certified 2016 Dodge Ram
Gray Chevrolet located in 1245 N. 9th St. Stroudsburg PA 18360 is your choice for NEW or USED cars. On 8/24/2019 I entered this dealer and right away it felt like I was still at home with a ”Warm and Welcoming” greeting from Bianca the (Sales Lady), Lou Dottle the (Sale Manager) and Greg Pincus the (General Manager) these are the type of sales professionals that we all hope for but never get. I am looking forward to my visit when I purchase my next car from them.
Brandon Astacio is an exceptional car dealer. He’s knowledgeable, professional, personable, friendly, expedient, and a man of his word. Gray Chevrolet is very fortunate to half him. They should clone Brandon.