Reviews
My salesman Leo did an outstanding job.
My salesman Leo did an outstanding job. He kept me informed and was very conscientious! Overall, my experience with Phil Long was very good.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
My dad and I went in last week and bought a nice Bronco
My dad and I went in last week and bought a nice Bronco from him! He was super helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my first big car buying experience and it was
This was my first big car buying experience and it was the worst ever. 17 days after buying my "Ford approved" 2017 Hyundai Santa Fe the transmission completely failed. My car has been in the shop for 2 months and a week so far. Still waiting. I never once received a call from Liz from the Hyundai dealership telling me ANYTHING ever about my car. The only updates I get is if I call myself. I have made 3 car payments, got my plates and registration, and they could literally care less. The best part is Gabe, my salesman, is the son of the owners. I have called and texted him only to be outright ignored. I did actually get one phone call from Rebecca telling me that I had to return my loaner and get another one because the one I had, "was over on miles." Well duh! I've been without my car for almost 2 1/2 months!! I explained to Rebecca how upset and distraught I was. Her response? "I will have Nick call you and if anything I'll go over to Hyundai and check myself." Can we guess what Rebecca didn't do? Way to keep up with the complete disrespect and gross negligence to your customers! So a special thank you to Liz, Rebecca, and Gabe. You each have done an incredible job at ensuring that I literally had the worst car buying experience of my life. Please please go ANYWHERE else and spend your money. The Phil long name is NOT one you can trust. If I had the money to hire an attorney and get off this loan with them I would.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Timc, we’ve connected with the Hyundai store, and we expect the transmission for your 2017 Hyundai Santa Fe to arrive within the next week. Repairs will be completed shortly thereafter. We sincerely apologize for the extended delays caused by backordered parts, as well as any communication lapses along the way. We understand how inconvenient this situation has been, and we’re glad we could provide you with a loaner vehicle while yours is in the shop. Please know that we remain fully committed to ensuring your vehicle is repaired correctly and returned to you as soon as possible. Thank you for your patience, and if you have any further questions or concerns, don’t hesitate to reach out.
Very friendly staff and great environment!
Very friendly staff and great environment! Highly recommend Avery helping you find the right vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shane was awesome.
Shane was awesome. We were in a tight spot with moving cross-country in less than a week. He made it his mission to do right for us. Can’t thank him enough!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Efficient and quick sales process helped me fight the
Efficient and quick sales process helped me fight the right vehicle and even got me a better interest rate than the bank.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The team at Phil Long Chapel Hills did an excellent job
The team at Phil Long Chapel Hills did an excellent job assisting us. We had very specific requirements which were not the easiest to meet. Joe, Chandra, and Jaimie were very personable. I would recommend anyone looking for a vehicle start with Phil Long Chapel Hills.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone is always super eager to help me in any way.
Everyone is always super eager to help me in any way. Avery was especially helpful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe was a very professional salesman, very kind,
Joe was a very professional salesman, very kind, courteous and understanding. He was never pushy and definitely made the right decision buying a vehicle from him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael has what it takes to be in the car business.
Michael has what it takes to be in the car business. Just give him the opportunity to find you a car or even refer him to others!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car