Hertrich Ford of Easton

Worst dealership I have ever dealt with. I was lied to multiple times after driving 14 hours round trip to buy a $125,000 truck took them 29 days to get me the registration that I was promised I would have it within a week of purchase and they kept making excuses and trying to blame Ford financing or the third party registration service. I was unable to drive my vehicle for 3 weeks and now it is at a local dealer to me being fixed because there is a ton of stuff wrong with it. The expressed my concern about all the issues and the GM told me that is between me and Ford. I would stay away from this place.

I was charged just shy of $400 for a new battery and starter, which were not covered under my warranty. Only to pick up the car and bring it back the next day because it still wasn’t fixed. It then required a new engine that was covered under my warranty. I then got a review request by email and gave them my honest opinion. Only hours after I submitted the review, I then get a reprimanding voicemail from the service manager, telling me how my review only hurts him. So why ask for an honest review if you’re not going to like it? Instead of complaining about it, I say fix the problem. I should have been reimbursed the $400. In my opinion, they could have just put another battery in temporarily to see what was wrong with my car rather than charge me, and then it ended up being not the problem

AVOID THIS DEALERSHIP****, Money hungry, Shady business. Does not care about their customers. Jimmy the "assistant" manager is not a man of integrity, and would not reccomend doing business with him. Jordan the "salesguy" does not value your time and was very hands off when I got to the dealership. It was the perfect truck so I negotiated a price over the phone with Jimmy and Jordan. I got the blank check, money down, added the truck to my insurance, paid a buddy to come with me, and drove 7 hours total to go buy this truck. When I get there, I look over the truck and noticed it's leaking oil from the oil filter which is odd for a truck with 22k miles on it. It turns out the dealership did an oil change on it the day before, but didn't have the right oil filter so they decided to put on whatever filter they had on the shelf, which was an oil filter not meant for that truck. When I brought it to their attention, they agreed to change the filter and supposedly put the correct oil filter on the vehicle. Even though it was not busy at all, it took over 2+ hours for them to "change" the oil which is necessary to correct the filter situation. So apparently they weren't able to get the correct filter again that day because they proceeded to put another of the same oil filter that was on there before. They didn't clean any of the oil around the area and sent it out. I noticed this and had to wait 20 minutes for someone to help me clean the area so I could see if it's actually still leaking...They had no sense of urgency and it felt like they could careless about the situation which to me was pretty serious. So we drive it up the road again to see if maybe it was just that one filter and lone behold it's still leaking... Keep in mind if they were this careless with a $60k truck with 23k miles on it; I can't imagine how they service their fords....Anyways we get back and let them know its still leaking oil which we knew because we cleaned the area thoroughly with brake cleaner so it was new oil. They then act as if Im being picky, and that "maybe its not the right truck" why? Because you serviced a vehicle incorrectly? This is a major redflag considering if someone unsuspecting buys this, it'll eventually run out of oil causing major engine damage. It's a big deal was completely avoidable. I drove 3 hours one way with money in hand for them to act like I'm not interested all of a sudden. It is absolutely unacceptable for a dealership to go about selling a vehicle this way. I'm not signing paperwork until I know the truck is sealed. The "assistant" manager Jimmy came over and gave me his "word" he would take care of it and take it to the dodge dealer up the street on Monday, and give me a call and we shook hands on it. He and Jordan decided that instead of fixing this very minor but serious issue and make this whole issue right; they would instead sell it out from under me that night to an unsuspecting customer that was interested. I am sure they have no idea about the oil leak and to think that they would sell a truck like that, leaking oil and all, especially out from under another customer ready to buy is incredibly bad business. This is a testament to how they treat their customers and vehicles. For them to be unbothered by the fact that I would have to drive this truck 3+ hours home with an oil leak is wild. An oil leak on a relatively new truck is a big deal. They just wanted to squeeze that last sale in before the end of the month instead of doing the right thing. They got their money and didn't care about the the other customer either because that truck is pissing oil. My money is just as good as the next guys. MY TIME IS JUST AS VALUABLE AS THE NEXT GUYS. I spent 2 days making this happen just for them to recklessly service the vehicle and push me to the side. Neither of them would answer the phone and when I finally got in touch with Jimmy he acted like we never spoke, and yeah "we sold the truck already", he then proceeded to

Purchased a Subaru Outback. Had a great experience and love the car. Corbin took great care of us and followed up a few days later to make sure we were happy and knew all of the features.

Kept me posted on status of used vehicle. Unfortunately sent it to wholesaler because of some issues and they decided not to sell to an individual.

Waited over a year for my Maverick and when it arrived, they sold it to someone else at a huge markup. Avoid this dealership at all costs.

I bought many cars from Hertrich Ford in Delaware and Maryland and I have always been satisfied with the deals as well as with the customer service until I made my last purchase at Hertrich Ford of Easton Maryland. I experienced Horrible customer service from management to the service department. I purchased a Certified 2018 Jeep Cherokee from here 10 months ago I started having issues in August 2022, so I took it in to get looked at and I was told that the transmission was going up and that it had to be sent out due to they did not work on jeeps. The good news was that my extended warranty would cover repairs. I explained to them I had no other transportation and that I would need a rental. They were in no hurry to get started on the paperwork to start the process so that I could get a rental. I had to get a ride home because I could not find a rental anywhere until the next day which was an inconvenience of course. The next day I called to speak to the General Manager Mr. Greenwood and of course, he was in a meeting and returned my call later and pretty much said that he was doing everything he could concerning the rental. This process lasted 7 days and I heard from management 2 times with no results. I ended up having to pay $492 out of pocket for my rental because Larry the person who was handling my paperwork never put the paperwork through for my rental coverage that came with my warranty and I am still waiting to be reimbursed $175.00 but this amount is all that I can receive due to paperwork not being done and yes its better than nothing when I get it. After they finally took my jeep to their jeep dealership I find out it was not the transmission it is a belt that has something to do with the engine and alternator.I called and spoke with Larry to question why their diagnostic test said one thing and the jeep place diagnostic said something else and I was told that both places' diagnostic test is different. At this point, I am not trusting anything anyone is telling me. This entire process from start to finish was HORRIBLE. There was a salesperson who called me the day before I took my truck to get looked at, asking me if I was interested in getting out of my truck because they were looking for used vehicles and once he found out what was wrong with the truck he then he said to me that he could get me out of the truck if I was willing to have a $700 monthly payment and it was not so much as what he said it was how said it and in my opinion, he should not even be a salesperson. Finally, I was told to email a copy of my rental bill to my warranty company which I did immediately and I have yet to get a response and so I emailed Larry from the service department twice to get contact information concerning the warranty and have not gotten a response from him either. The most important thing that any business can offer is CUSTOMER SERVICE and when a business fails in this department everything else goes downhill. I will never return back to this location nor will I refer anyone that I know to go there either.

Bought an inspected truck there on a saturday and it was supposedly MD inspected. On way home , 1 1/2 hr drive noticed a few problems. Nicole allowed us to take truck to Hertrich Dodge in Elkton where they found multiple front end parts needing replacement along with exhaust manifold leaking. Nicole told them to fix nothing stating we bought truck as is. Ok, we did buy said truck as is. BUT it was supposedly MD state inspected. Ended up having to get MD auto safety enforcement division involved who also found front end parts needing replaced. So they were forced into replacing those but not the broken exhaust manifold studs which caused the leak. Which now the steering is worse than before. So basically I now am stuck with a truck that I will have to fork out extra money to get exhaust leak fixed $1500.00. Bottom line, they are not trustworthy. Save yourself the headache and shop elsewhere

Your basic bait and switch scheme with Jordan. Drove 2 hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, never been lied too and played more than this group.

I talked to Jordan about 2 vehicles that were on the website and he was going to try to locate them if they were still in their inventory and call me back. Never heard from him.