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Puente Hills Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (81 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 9:00am–9:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Puente Hills Chrysler Dodge Jeep Ram from DealerRater.

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I purchased a new car.it was easy and enjoyable.(:

The service was great. The process was enjoyable and easy. I was looking for a new car, I’m sure I found the right one. (:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your fantastic new vehicle, Miguel! We really appreciate the great feedback, and hope you will let us know if we can ever be of further assistance! Sincerely, Josh Story, General Manager

Water pump replacement

Henry was the one who took care of me , dropped truck off at 9:00 am and it was ready by end of day. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We will make sure your kind words get back to Henry! Thank you for trusting our service department here at Puente Hills Chrysler Jeep Dodge RAM!

Recall

Great service, Debby was very friendly and helpful. Answered all my questions regarding the recalls on my car and warranties. I will definitely come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this wonderful review for our service team! We hope you will continue to trust us to offer a great experience, Julie!

Jeep Wrangler unlimited jl

Great new vehicle purchase experience. All the staff was very patient and helpful. This was the simplest and best car buying experience that I ever had. Look forward to coming back here for my next new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your amazing new Jeep Wrangler Unlimited! We know you will love every minute in it, and hope you will contact us if we can ever be of further assistance!

Owner

La Puente Dodge treated me like family they worked out a better deal than what I expected excellent customer service excellent sales reps excellent management two thumbs up I'm going back when I get my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking a few moments to let us know how we are doing. Congratulations on your new car and please let us know if we can ever be of further assistance!

Service

Daniel made getting my car repaired very easy. He handled the paperwork quickly and made sure I was satisfied with the service to my truck. Best experience at a dealer yet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear about your great experience in our service center with Daniel! Thank you for relying on our team here at Puente Hills Chrysler Jeep Dodge Ram!

Great customer service

Mike and Tony took really great care of me. They made the whole process very easy. I got the exact car I was looking for at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We truly appreciate this fantastic review! Please let us know if we can ever be of further assistance, Jack!

Chrysler 300 S recall.

Debbie McGill always make me feel comfortable other Dealer's I feel like there out for only money. She's trustworthy and honest and looks out for the customer's best interest. Why go anywhere else for service. Thanks Debbie at Puente Hills for your excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We truly appreciate this great review, Jose! We will make sure your kind words get back to Debbie. Please let us know if we can ever be of further assistance!

Great customer service from service and repair

Thank you Henry for your great service. You've been a tremendous help since day one. My trucks engine blew out it was a terrible unfortunate day. Thankyou Henry for your sincerity to our case. I hope this feedback will get him some great recognition because the man deserves it. Great people skills and he know how to understands his customers. Unlike the representative or associate that answered the phone when the situation happen. I don't remember his name but I do remember it was a male. The way he responded to my call was very unprofessional and lacked compassion. The male told me "engines just don't blow up". How in raged I was. At that moment I felt like I could have lost my life and the insincerity and unprofessionalism of the associate was uncalled for. But Henry turn my experience around what is great service, straightforward attitude and is undivided attention. when he assisted me.From a supervisor point of view that man went above and beyond to make me feel appreciated as a Puente Hills Jeep Dodge and Chrysler dealer customer. Just to add it did take a while for me to get my truck back 2 to 4 months but during that time Henry assisted me what great customer service every interaction thank you Henry from David, and Eliseo Riuz. And because of Henry's great customer service I David Riuz will be glad to buy another car at Puente Hills Chrysler Dodge and Jeep dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David, we truly appreciate it when our customers take the time to leave a note about us! I am glad that Henry offered a fantastic service, and that he made sure to keep you informed throughout the experience. I hope you will let us know if we can ever be of further assistance, or if you ever have concerns, as we would be happy to speak with you. Thanks, Josh Story, General Manager

Carpenter 721

Debbie McGill was very professional and curtiouse as well as the staff. Checking in and out was an easy process. I would recommend Dodge of Puente Hills to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for taking the time to leave this fantastic review, Fred! We will make sure Debbie knows how much you appreciated her help. Thank you for recommending our team to your friends and family!