Reviews
Write a reviewPuente Hills CDJR
My husband and I did an extensive research and visited several different Chrysler Dodge Jeep Ram dealerships to purchase a new Grand Cherokee. Our final stop was at Puente Hills CDJR, and we are so glad we decided to go there!!! Rene Ruacho (internet director) and Luis helped us through out the process, and they were extremely patient and knowledgeable! One thing for sure, after going to 7 different dealerships, Puente Hills (by far) had the best service!! Definitely recommend!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this incredible review Shay! We greatly appreciate the wonderful shout outs to our team!
Puente Hills CDJR
I loved this dealer. They all work together as a team and they help you out as much as possible. Legit people!!! Thank you so much!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking a few moments to let us know how we are doing. Please let us know if we can ever be of further assistance!
Jeep recall
I’m upset... took my Jeep for a recall issue- waiting for 4 hrs, I believe if I wouldn’t have said anything my car would have sat there. Before I left there was a strange noice coming from the air vent- going back to today to get it fixed , if you broke it, it’s your responsibility to FIX IT...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm sorry to hear about your experience. I am concerned by your review and apologize for any issues or inconvenience. I hope you will give me the opportunity to make this right - please contact me at: 626-626-2000. Sincerely, Josh Story, General Manager
Services department
Very disappointed with Debbie in service dept don't want to deal with her ever again she doesn't listen then I was help the right way by the service manager very happy with his customer service thank you so much. Will be going back
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Mayra. We appreciate the four star rating and hope you will reach out if you have any concerns or questions. Thank you, Josh Story, General Manager
17 thousand mile service
Great people and service no hassle. Thanks Debby for your great service and greeting always with a smile.. Excellent way to start and make some ones day...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so glad we were able to help you out! Helping our customers is what we love best. Please reach out if we can ever be of further assistance! Sincerely, Josh Story, General Manager
Service Dpt, Henry Perez was attentive.
Mr. Henry Perez has always been helpful & attentive. I drive all the way from Downtown L.A. to have my car serviced. Because of the hospitality. Great job! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for driving the extra way to use our service center, Dewey! We really appreciate the fantastic review for Henry and will make sure to pass your kind words along to him. We look forward to seeing you next time! Sincerely, Josh Story, General Manager
Great Service in my Jeep
I have worked with Bustter T from Sevice Dept.many times and he always made sure my Jeep is takened cared of. All the problems were fixed and I can again take my Jeep to all my travel destinations without any worries. Thanks Bustter!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear about your fantastic experience! Thank you for relying on our team to take great care of your Jeep! Sincerely, Josh Story, General Manager
Recall service recall for RAM 1500
Had a 7AM appointment, they jumped right on the job and I was out before 8AM. Buster was politt and curtious. They did a full vehicle service walkthrough and gave recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful review! We are happy to hear that you had a great experience with our service team. Please reach out if we can ever be of further assistance! Sincerely, Josh Story, General Manager
Oil change
Debbie was very welcoming and enjoyed her assistance. The wait was very quick. Donuts at the waiting area is a plus. Cashier was also very friendly and welcoming. Love this location
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for this feedback, Leticia! We hope you will continue to trust our team to offer the best service experience in the area!
Jeep Renegade
My husband and I went looking for a specific car, they had it and gave us a good deal. I left happy and excited about my new car !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so grateful for your feedback, Elissa! Thank you for your business and please reach out if we can ever be of further assistance!