Lexus of Henderson

The dealership was fast and courteous. The staff was friendly and helpful. The waiting area was nice and clean. Even the restrooms were nice and clean.

I began my search on internet and Lexus O called me regarding my interest. She was patient and explained the process very well, I particularly liked the customer focus

Would not go any other place. They are all brilliant, friendly and experienced. Even with no appointment they took care of me and got me out in a reasonable time.

People are very nice and kind. I Love my car. The dealership place is clean. Also there are couple people can speak Japanese so very helpful.

I like this Steelers ship. Everyone that I was in contact with was very polite and patient with us. We came to get an update on a warranty issue. We decided to buy a new car. The lady that helped us with the purchase of our car was so awesome. She was willing to drive to another dealership to pick up a car with us.Everything went perfect. Everyone was super nice.

I found a used Jeep Grand Cherokee that I really liked. It’s a 2017 with only 33k miles. After inspecting under the vehicle before purchase I found the entire undercarriage was wet with oil of some sort. Good thing is My sales associate who by chance is named Lexus was able to get it to Jeep and have it it fixed under warranty. They replaced the transmission pan and gasket. I purchased the vehicle. Here I am 3 weeks after purchase and I needed to use my A/C because it finally got warm outside. Well the A/C is having issues. I asked my Sales associate Lexus if they could look at it or recharge the system. She asked Michael Fletcher the manager and he responded No. my question is do you think I would buy a vehicle if the A/C needed work and I had to pay out of pocket? Next is you can’t say it was working because we inspect all our vehicles before we put them on the lot because it’s clear that you don’t since I the customer discovered a massive leak that was old under the vehicle. A little customer service would be nice. The company should focus on customer centric as one of their values. All I’m asking for is to have it looked at. I also called Michael Fletcher and left a voicemail but have not been called back.

Wonderful customer service! Benjamin Nguyen went above and beyond to assist us with our SUV! He is very professional and our experience was amazing! Thanks so much

Lexus of Henderson is very efficient when it comes to service appointments, check-in, and keeping you posted along the way! Anyone can sell you a car, service is what’s important!

Stephen Diem was very professional and attentive to me and very thorough in explaining the servicing of my car. I appreciate welcoming and kind employees.

My service advisor was great. He made me feel welcome from the moment he introduced himself and explained the procedure to get me efficienly rolling. As promised he alerted me when the car was ready for me to retrieve. He's the best service writer I've encountered at this dealership -- and I have interacted with the finest there.