Reviews
Write a reviewPaying for a car that was broke by their mechanic
Car was taken in for repair under warranty. Part got broke whike repair. Part was on back order.. No help from anyone there. Was not given a time part would be in. Asked them to trade us out of vehicle. Said no but bought it back.. Suppose to show it as a postive credit. But in mean time lost all the money we paid on the car. Plus the down payment. Never late on any payments. Now we are without a vehicle. Way to help your customers. Would discourage anyone from buying are using there service dept. Refused to give down payment back even thoe it was there fault.. Think there was more problems than what was told.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Extremely pleased with customer service
Thank you so much! We are pleased to be part of the Lubber?s family!!!! I will be telling everyone I know and meet how friendly, understanding, and professional you were with us. And how easy and fast the car buying experience was for us. Again, thank you Our sales guy was AWESOME
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best I Know Of
Fair , thorough, honest and efficient. If you know you want they will get it and get it to you at as reasonable a price as is available A bit of a ride out but the ride home is unlike any you will have anyplace else .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark Lubber A+
Mark is enjoyable to buy from. Not pushy but gets me the info I want to make a buying decision. Repeat buyer since 2001. Steve B. Lyons KS
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Failed Service
My buddy took his truck in for scheduled maintenance and they dropped his truck off of a raised lift while servicing! They claimed that all damages were fixable and then suggested he spend more money to buy a newer model! Failed public relations big time! We and he will not be returning.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We won't shop anywhere else
Matt Lubbers and his staff are the absolute best! We recommend everyone to give them a shot !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place to shop
Quickest and easiest car deal i have done. It was low key, no pressure, informative and enjoyable. I knew what base model I wanted. They offered the most options and the most affordable price of all the dealerships in the area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy to do business here
Efficient, friendly on time work! Have used them for over 20 years and wouldn't go anywhere else for ease of service and buying a vehicle. No pressure! Wouldn't even stop at another dealership to look!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Auto Service
The people are always courteous and accommodating. I also feel they are trustworthy, something very important to me as a single woman. And I liked the home baked cookies to snack on, they went well with my thermos of hot tea.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very Friendly and Professional
Always greeted with a friendly smile and knows my name. Always asks if I want my car washed, explains what's being done, and I'm on my way! It's always a pleasant experience!!"|"
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase