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(167 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Flow Mazda from DealerRater.

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While on vacation passing through Virginia, we saw that Flow was advertising a ridiculous deal for a car we had been considering. We decided to route through Charlottesville to check out the car and were lucky enough to work with Ray. He took us on the kind of test drive you want to take ... some city driving as well as freeway so we got a good feel for the car. Ultimately, we ended up buying the car. The sales experience we had with Ray was great ... he was helpful, answered our questions and made sure (pre and post sale) that we had a positive customer experience. We did. I had a time crunch and they expedited the paperwork to get me back out on the road as quickly as possible (my wife drove the new car home). Prior to going to Flow we had experienced a really poor sales experience so it was nice going to a place where we felt valued and where we felt they were valuing our time. We ended up with a great deal on a great car and couldn't be happier.

While on vacation passing through Virginia, we saw that Flow was advertising a ridiculous deal for a car we had been considering. We decided to route through Charlottesville to check out the car and were lucky enough to work with Ray. He took us on the kind of test drive you want to take ... some city driving as well as freeway so we got a good feel for the car. Ultimately, we ended up buying the car. The sales experience we had with Ray was great ... he was helpful, answered our questions and made sure (pre and post sale) that we had a positive customer experience. We did. I had a time crunch and they expedited the paperwork to get me back out on the road as quickly as possible (my wife drove the new car home). Prior to going to Flow we had experienced a really poor sales experience so it was nice going to a place where we felt valued and where we felt they were valuing our time. We ended up with a great deal on a great car and couldn't be happier.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Raymond Jordan is an exceptional person which is evident in his salesmanship. He is reassuring and trustworthy. We genuinely appreciate the time he spent making arrangements for our vehicle to be transported from North Carolina. Thank you, Ray

Raymond Jordan is an exceptional person which is evident in his salesmanship. He is reassuring and trustworthy. We genuinely appreciate the time he spent making arrangements for our vehicle to be transported from North Carolina. Thank you, Ray

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A very enjoyable experience at Flow Mazda. Ray Jordan was very knowledgeable and really took his time showing us our new car. I would highly recommend Ray Jordan at Flow Mazda of Charlottesville, Va.

A very enjoyable experience at Flow Mazda. Ray Jordan was very knowledgeable and really took his time showing us our new car. I would highly recommend Ray Jordan at Flow Mazda of Charlottesville, Va.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had a good experience purchasing my new CX 50 from Flow Mazda. My salesman, Ray Jordan, found the model and color I wanted. I’m 76 years old and struggle with new technology, but Ray was extremely knowledgeable and patient with me. Overall a very positive experience.

Had a good experience purchasing my new CX 50 from Flow Mazda. My salesman, Ray Jordan, found the model and color I wanted. I’m 76 years old and struggle with new technology, but Ray was extremely knowledgeable and patient with me. Overall a very positive experience.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a great experience at Flow Mazda. My salesperson, Hector, made the everything easy. We came in one day, emailed the next day, and went in and signed at our convenience. They were all really great to work with.

I had a great experience at Flow Mazda. My salesperson, Hector, made the everything easy. We came in one day, emailed the next day, and went in and signed at our convenience. They were all really great to work with.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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As a young woman with very little car knowledge (and little trust for car-related people), I cannot recommend Flow Mazda highly enough. My Prius went caput on me about 48 hours before a long road trip that absolutely required a car. The car search was going terribly until we found Hector at Flow Mazda. Not only did he listen to my requirements for my new vehicle, but he worked tirelessly on his day off to help me find the perfect car and go through the purchasing process. He truly went above and beyond. I was not in the market for a brand new car off the lot, and I was worried that going into the dealership I would feel less important that those who were making those larger purchases. Every single employee who walked past greeted me warmly, and shared my excitement about my new 2014 Subaru Outback somebody had previously traded in. I’ve never purchased a car and he made the entire process a dream. He was insanely patient and kind and not once did I feel like I was in over my head. He took time to explain every little thing to me. I walked out of the dealership with keys to my new car and got straight on the road- packing it up in the parking lot. Hector made sure to check in with me after my important weekend trip and make sure I am feeling confident in my new vehicle. Cannot recommend this place enough. I love my new (to me) car!!!!!

As a young woman with very little car knowledge (and little trust for car-related people), I cannot recommend Flow Mazda highly enough. My Prius went caput on me about 48 hours before a long road trip that absolutely required a car. The car search was going terribly until we found Hector at Flow Mazda. Not only did he listen to my requirements for my new vehicle, but he worked tirelessly on his day off to help me find the perfect car and go through the purchasing process. He truly went above and beyond. I was not in the market for a brand new car off the lot, and I was worried that going into the dealership I would feel less important that those who were making those larger purchases. Every single employee who walked past greeted me warmly, and shared my excitement about my new 2014 Subaru Outback somebody had previously traded in. I’ve never purchased a car and he made the entire process a dream. He was insanely patient and kind and not once did I feel like I was in over my head. He took time to explain every little thing to me. I walked out of the dealership with keys to my new car and got straight on the road- packing it up in the parking lot. Hector made sure to check in with me after my important weekend trip and make sure I am feeling confident in my new vehicle. Cannot recommend this place enough. I love my new (to me) car!!!!!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Me and wife had a good experience in the purchase of our CX 50. Hector Jordan was very personable and easy to talk to. The whole experience was pleasant.

Me and wife had a good experience in the purchase of our CX 50. Hector Jordan was very personable and easy to talk to. The whole experience was pleasant.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My wife refinanced her cart at Flow Mazda and we had an amazing experience. The entire staff at Flow Mazda was amazing. Ray Jordan was so helpful and kind helping us buying our car. We are definitely huge fans of Flow Mazda and we will being going back!

My wife refinanced her cart at Flow Mazda and we had an amazing experience. The entire staff at Flow Mazda was amazing. Ray Jordan was so helpful and kind helping us buying our car. We are definitely huge fans of Flow Mazda and we will being going back!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Hector was my salesperson, and he was absolutely phenomenal. I truly could not have asked for a better experience from start to finish. He was knowledgeable, professional, and genuinely focused on making sure I found the right vehicle for my needs—not just making a sale. Hector took the time to answer all of my questions, walked me through every step of the process, and made everything feel easy and stress-free. His communication was excellent, and I always felt like I was in good hands. If you’re looking for someone who is honest, attentive, and goes above and beyond for their customers, I highly recommend asking for Hector. A five-star experience all around!

Hector was my salesperson, and he was absolutely phenomenal. I truly could not have asked for a better experience from start to finish. He was knowledgeable, professional, and genuinely focused on making sure I found the right vehicle for my needs—not just making a sale. Hector took the time to answer all of my questions, walked me through every step of the process, and made everything feel easy and stress-free. His communication was excellent, and I always felt like I was in good hands. If you’re looking for someone who is honest, attentive, and goes above and beyond for their customers, I highly recommend asking for Hector. A five-star experience all around!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ray met us as soon as we pulled in to the parking lot. He took us through the process and was very knowledgeable about the Mazda we were interested in. We previously had a Mazda CX-5 and Ray updated us on all the newer features this model year had vs our previous CX-5. Buying a car is usually an unpleasant experience. Flow Mazda made our experience more bearable.

Ray met us as soon as we pulled in to the parking lot. He took us through the process and was very knowledgeable about the Mazda we were interested in. We previously had a Mazda CX-5 and Ray updated us on all the newer features this model year had vs our previous CX-5. Buying a car is usually an unpleasant experience. Flow Mazda made our experience more bearable.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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