Romano Mazda

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 9, 2019

    This is my fifth car purchased from a Romano dealership, all have been great buying experiences. This is my first Mazda, and time will tell how much I... enjoy the car, but this review is on the process, not the product at this time. Obviously I liked the car enough to buy it. As far as the experience, I was warmly greeted by Kevin Velasko, a sales manager, and we visited for a few minutes before him assigning me to Cameron Steppe, a sales associate. Cameron took plenty of time to help me decide on color and interior choices, including showing me his personal cars features that were not on the model I test drove. We easily reached a mutually agreeable price for the car, they located it and transferred it in from another city. Two days after accepting delivery, I returned to have the Service Department to have a factory aftermarket remote starter system installed. I was promptly greeted, the install was very quick and left quite satisfied with the whole process. U visited with some of the dealership personnel while I was there, and have been contacted by both the Salesman and Service department to make sure I was happy. The customer lounge is comfortable, clean and serves a nice cup of coffee. Thanks, Romano Team

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Skip, Thank you for taking the time to review our dealership.. We take pride in our customer service so we are so happy to hear you had a nice experie...nce in both sales and service. We truly appreciate your continued business and look forward to helping you in future automotive needs.

  • 1.0 out of 5
    August 21, 2019

    the process of buying the car was about what you would think. the big down side it the service dept. they are to busy trying to convince you that you... are the problem then they are on fixing the service bulletin for the car

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for taking the time to review our dealership. We are so happy that we had the opportunity to work to a happy resolution and strength...en are relationship. We look forward to working with you, your family, and friends in the future. Romano Mazda Team

  • 1.0 out of 5
    November 20, 2018

    I was offered a deal by a salesman and told him I would sleep on the deal. I came back less than two days later and they refused to offer the same deal.... While speaking with the general manager Steven Abdul-Aziz, I was told I was threatening him and his staff when I told him I was going to write a review based on my experience and I was then hung up on. I called back to get my 200$ refund and they sent me through all these hoops including faxing documents and more. I would strongly recommend not going to this dealership. Their is a very weak backbone behind this dealership and they don’t care about customer service.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We make every effort to completely satisfy our customers. We will honor the purchase agreement signed by you and us. It is unfortunate that we have a ...third party source that is not allowing us to finalize this transaction. We appreciate the opportunity and best of luck to you! Happy holidays to you and your family!

  • 5.0 out of 5
    August 24, 2017

    Well after my failed attempt to buy with the first salesman. I made another attempt to buy. Thanks to the second salesmen I spoke with (Brynner) I was... able to purchase my 2014 Dodge Durango. He did a great job. I also dealt with the finance manger (Ivan). He also did a great job. All though I loathe the car buying process, these guys and Romano Mazda deserve a great review from a satisfied customer.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review. We are so happy you had a great experience working with Brynner and Ivan. We truly hope you enjoy your new... Durango and we look forward to working with you again in the future!

  • 5.0 out of 5
    July 27, 2017

    I have leased with Romano Mazda since 2014. The first time I leased, I worked with Jon Rybak (and many other wonderful people). 3 years ago, I was in... a very tough spot personally, but Jon and Romano Mazda worked with me every step of the way. Everything was always outlined for me and I always felt comfortable contacting someone if I had a question. Fast forward 3 years later to this past May...I moved out of state to Rhode Island last year and realized that my lease would be up in about 1 year. I contacted Jon to see if it was possible to lease from Romano Mazda again--I wasn't sure if I could because I no longer lived in New York. Even though he and other associates had to jump through hoops to get approval for an Out of State Transfer and different items ready...they were able to do it! They kept me informed every single step of the way--which is something I appreciated very much. I always knew the status of my new lease. I was able to drop off my first lease and pick up my second lease with ease. With the help of Romano Mazda, the tedious paperwork and phone calls were already taken care of--I simply had to register my car in Rhode Island. Needless to say, my experiences with Romano Mazda have been excellent. I found that this dealership is full of genuine employees who truly care about their customers. They went above and beyond! They took time out of their day and communicated with me after work hours to answer questions and make me feel at ease during the whole process (it wasn't like I could drive up to Syracuse for an afternoon to discuss some of my questions or concerns!). I shopped around at other dealerships before Romano Mazda 3 years ago--and I don't want to go anywhere else. I don't know if I will move again in the future, but I know that if I'm within 10 hours, I'm going to work with Romano Mazda again and again and again!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Allison, thank you for the great review. We cannot express how grateful we are to have you as a loyal customer. We truly appreciate your business and ...are so happy you are able to work with us from a long distance and still have a wonderful experience! Enjoy your new Mazda and again thank you so much!

  • 1.0 out of 5
    July 18, 2017

    I had 2 new keys made and they set of the cars panic feature every time I open and or start the car. Micheal in the service department said there's nothing... mazda can do for me

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Good Morning, Customer satisfaction is our highest priority here at Romano Mazda. We take pride in having all of our clients leaving completely satisf...ied with the service done on their vehicle. We made a couple of attempts reaching out to you so that we can extend our values to you. We have your best interest in mind and would appreciate it if you would contact me directly at (315) 446-9666 ext. 217 to review your situation. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Thank you, Josh Rushlow , Service Manager

  • 5.0 out of 5
    February 22, 2017

    Romano Mazda gave me the best experience ever when buying my new car! The timing was fast and everything was clearly understood during the purchase. There... was 0 pressure during the process and the staff was very friendly. It was so great working with Romano Mazda because they were able to give me exactly what I wanted with what I could afford. Everyone should go there!! A big thank you to Nima Pirouzi and Mike Deb for your service!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, thank you for taking the time to write us a review. We are so glad to hear you had a great experience here at our Dealership. We truly hope y...ou enjoy your new ride. Thank you for your business.

  • 5.0 out of 5
    September 30, 2016

    I bought my CX5 from Zak. He was straight forward with me from the beginning, and it was a friendly transaction all the way through. I love the vehicle... and I would recommend anyone to go into Romano and sit down with him for their next car. Thanks!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership. We are happy to hear you had a great experience here at Romano Mazda and we hope you enjoy you...r new CX5!

  • 5.0 out of 5
    August 18, 2016

    they are the best, I had an amazing experience with every employee.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for reviewing our dealership! We are so glad you had a great experience here at Romano Mazda. We truly hope you enjoy your new vehic...le!

  • 5.0 out of 5
    June 27, 2016

    I wanted to write you a quick note to thanks Marivic for your honesty and dedication while selling me my new car this week. I've always been wary of car... salesman, often with a good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making that the time to process not as painful as it otherwise could have been. I am happy with car purchase, and the purchase price was fair. You can be sure that if I have friends who are looking to buy a car I will definitely recommend them to Romano Mazda. Special thank you to Marivic F. for being there for me in every step to help me choose the right car.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ibrahim, thank you so much for taking the time to write this review. We are so glad you had a great experience working with Marivic at Romano Mazda. S...he is a great asset to our team! We truly hope you enjoy your new car!!

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