Romano Mazda

The service department will lie straight to your face. I had a quick warranty repair, first was told to drop it off anytime, part was already ordered, and could pick up same day. I call and was told service was not done yet, but vehicle could be picked up tomorrow morning. The next day comes, and work hasn't started yet. I'm told it's a big job and will take way longer that first thought. Then I get a video at 330 pm saying how more diagnostics had to be run and pickup time is unknown. One hour later the vehicle is ready for pickup. This is a commercial vehicle and my business was affected by their lack of communication and knowledge. They clearly do not care about their work, or keeping customers happy. Find another dealer group.

I want to praise my sales representative "David Slater". He was knowledgeable and extremely helpful as I made my decision to buy a new vehicle. He went up and above to see that I was happy with my purchase. I appreciate David, Steve, Romano Mazda and all the staff for my positive experience. I LOVE my beautiful RED Mazda CX5, thank you David Slater you were great, thank you!

A shout out to Christian in the Service Dept. at Romano Mazda, Syracuse NY. Prompt, and always courteous. Such a pleasure working with Christian. A definite asset to the Romano Mazda team. Cudos to Christian!! Kind regards Roseann Bratek, Liverpool NY

A great Service Department. Thank you Christian for your prompt and courteous response to my "low tire pressure " concern as, I was on my way to work on Saturday August 3rd. All went well and I was on time to work. 😊 Thanks so much Christian. You are a definite asset to the Romano Mazda Service Team. Kind regards, Roseann Liverpool, NY

A big shout out to Romano Mazda, Steve and Dave, THANK YOU! I love my Zircon Mazda CX 30 2024 ! They treat customers like gold, like family. Couldn’t have asked for a more friendlier, honest, caring car dealers! Again you guys are the best, Thank you!

Excellent service department. I have been coming here since I bought my first cx-5 in 2012. Nick and the rest of the staff always taking good care of me whenever my car needs work done. I trust that they'll continue to provide an excellent service so my 2023 cx-5 will last as long as my first cx-5.

Super job! Very fast in friendly. They found me a coupon to reduce the costs. Met the manager during my stay. Used the wireless to do my work and ate a snack.

I leased my car thru Romano Mazda and I have nothing but good things to say about the dealership and my salesman Nima. Kudos to you all! Definitely the place to go for kind friendly service!

Romano Mazda is a 1st class car dealership. Overall experience was fantastic. All employees friendly and professional. I really appreciate the calm peaceful purchase of my beautiful vehicle. Customer for life .Nema and the Romano team are the best!

I was very pleased with the web service and how fast someone responded back to me and how fast I got an appointment to test drive a CX-5. The price was right for me. Customer service was excellent. Nima pirouzi treated my husband and I with respect and told us everything we needed to know about the CX-5 Mazda. Romano Mazda showroom was very clean and well kept and very friendly. By far they beat every other dealers price for the Mazda CX-5. I am very pleased with my new ride and Pleased with Romano Mazda I am very pleased with Nima Pirouzi.