Romano Mazda

From the moment that I walked into the showroom, I felt that I would be provided attentive customer service with comprehensive vehicle and sales knowledge. The showroom inventory highlighted a sense of quality vehicles. The setup of glass-enclosed sales offices on the perimeter of the showroom, each with a client and customer service representative in process of discussion, helped me to feel that the personnel at the dealership were experienced and ready to answer all my questions. The showroom in all aspects was clean and comfortable. All personnel that I met at the showroom were easy to talk with and presented a sense of wanting to help the customer at each step of the journey with their vehicle. I was very lucky to be presented to Mike Salcido as my sales representative. His affable and professional demeanor helped me to feel comfortable and confident that he would provide trustworthy guidance and information. He listened to my requirements, and he showed great skill ensuring that I had ample time to feel settled with my decisions and outcomes. He did not engage in over-selling. He simply provided the knowledgeable and supportive environment that helped to get my vehicle needs met. I purchased a vehicle during my first encounter with Mike. I highly recommend Romano Mazda as a go-to place for sales and service.

Very professional Great sales and service Nice people to deal with Highly recommend this dealership

Great service, very friendly and responsive. We are loyal returning customers for the last 14 years!

We always buy our cars from Romano. We have for years. They have wonderful service.

Every single experience with Romano Mazda is uniformly positive. Sales, service, body shop- at every point of contact they are consistently helpful and professional.

3 weeks for a 6 hour exhaust replacement. Very unprofessional and don't hire competent mechanics. 0/10 rating. Terrible service. If you have a lease, they'll milk your insurance until they refuse the dealership to keep ordering parts

The service department will lie straight to your face. I had a quick warranty repair, first was told to drop it off anytime, part was already ordered, and could pick up same day. I call and was told service was not done yet, but vehicle could be picked up tomorrow morning. The next day comes, and work hasn't started yet. I'm told it's a big job and will take way longer that first thought. Then I get a video at 330 pm saying how more diagnostics had to be run and pickup time is unknown. One hour later the vehicle is ready for pickup. This is a commercial vehicle and my business was affected by their lack of communication and knowledge. They clearly do not care about their work, or keeping customers happy. Find another dealer group.

I want to praise my sales representative "David Slater". He was knowledgeable and extremely helpful as I made my decision to buy a new vehicle. He went up and above to see that I was happy with my purchase. I appreciate David, Steve, Romano Mazda and all the staff for my positive experience. I LOVE my beautiful RED Mazda CX5, thank you David Slater you were great, thank you!

A great Service Department. Thank you Christian for your prompt and courteous response to my "low tire pressure " concern as, I was on my way to work on Saturday August 3rd. All went well and I was on time to work. 😊 Thanks so much Christian. You are a definite asset to the Romano Mazda Service Team. Kind regards, Roseann Liverpool, NY

A shout out to Christian in the Service Dept. at Romano Mazda, Syracuse NY. Prompt, and always courteous. Such a pleasure working with Christian. A definite asset to the Romano Mazda team. Cudos to Christian!! Kind regards Roseann Bratek, Liverpool NY