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Mel Hambelton Ford

(2,530 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
View 8 awards
2026 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(2,530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mel Hambelton Ford from DealerRater.

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This was the best experience I have had while purchasing a vehicle from a dealer. Daniel was pleasant to work with and communicated well throughout the process. The staff was nice and easy to talk to and I never felt like they were being pushy. They ended up getting me just the truck I wanted and the numbers were good too.

This was the best experience I have had while purchasing a vehicle from a dealer. Daniel was pleasant to work with and communicated well throughout the process. The staff was nice and easy to talk to and I never felt like they were being pushy. They ended up getting me just the truck I wanted and the numbers were good too.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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When I bought my car I worked with Rudy Perez and Paul Gonzales. Rudy was very knowledgeable about the Ford Escape I was looking at. He answered all of my questions and even some that I didn’t know to ask. He made the whole experience so much easier than I ever would have dreamed it could be. He’s extremely professional and friendly and made me feel very comfortable. I’ll never buy from anyone else but him. Paul helped me with the financing and also made it very easy. He was very patient in explaining everything to me, even when I had to ask again later because I forgot! When I asked him questions after the fact I mentioned that I got a rock chip in my windshield. Within 5 minutes he had someone calling me to schedule an appointment to get it fixed. These two make a great team and are invaluable assets to Mel Hambelton Ford. I can’t imagine ever working with anyone else after the great experience they made sure I had.

When I bought my car I worked with Rudy Perez and Paul Gonzales. Rudy was very knowledgeable about the Ford Escape I was looking at. He answered all of my questions and even some that I didn’t know to ask. He made the whole experience so much easier than I ever would have dreamed it could be. He’s extremely professional and friendly and made me feel very comfortable. I’ll never buy from anyone else but him. Paul helped me with the financing and also made it very easy. He was very patient in explaining everything to me, even when I had to ask again later because I forgot! When I asked him questions after the fact I mentioned that I got a rock chip in my windshield. Within 5 minutes he had someone calling me to schedule an appointment to get it fixed. These two make a great team and are invaluable assets to Mel Hambelton Ford. I can’t imagine ever working with anyone else after the great experience they made sure I had.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I had an appointment but went in early and they fit me in and were friendly and very accommodating . From start to finish the process was painless and I want to thank Rudy and Tom both . They even followed me back to my place with the new truck . Will definitely shop here again !

I had an appointment but went in early and they fit me in and were friendly and very accommodating . From start to finish the process was painless and I want to thank Rudy and Tom both . They even followed me back to my place with the new truck . Will definitely shop here again !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great experience with sales and finance. Justin and Jake are very easy to work with, excellent follow up.

Great experience with sales and finance. Justin and Jake are very easy to work with, excellent follow up.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a great experience! This was my first car purchase ever! Clint was amazing!!

I had a great experience! This was my first car purchase ever! Clint was amazing!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I visited Mel Hambelton Ford today to do a trade in for my 2022 Ford Escape. I wasn't quite sure what to expect, as I am a single elderly woman. Marshall and brian treated me with respect and kindness. Never once did they try to sell me into something that I was not willing to take on. Marshall is a very Personable professional and polite young man. I really like his sales approach. Billions of dollars.He did everything in his power to see what he could do to get me what I wanted to walk out the door with. I look forward to doing more business with Mel Hambelton Ford!

I visited Mel Hambelton Ford today to do a trade in for my 2022 Ford Escape. I wasn't quite sure what to expect, as I am a single elderly woman. Marshall and brian treated me with respect and kindness. Never once did they try to sell me into something that I was not willing to take on. Marshall is a very Personable professional and polite young man. I really like his sales approach. Billions of dollars.He did everything in his power to see what he could do to get me what I wanted to walk out the door with. I look forward to doing more business with Mel Hambelton Ford!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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My experience at Mel Hambelton Ford as always outstanding. I would especially like to recognize Rudy Perez for providing the best vehicle buying experience I have ever had. Rudy went above and beyond throughout the entire process making the purchase of my new 2026 F150 King Ranch seamless and stress-free his professionalism product knowledge, responsiveness, and genuine commitment to customer satisfaction truly sets him apart Rudy‘s exceptional Service and guidance are a major reason I continue to return to Mel Hamilton Ford. I would also like to commend Jon Jackson in the finance department for another excellent experience during the purchase process of the vehicle his professional and courteous demeanor. Make me go back every time overall the entire team at Mel Hambelton Ford has nothing short of legendary!

My experience at Mel Hambelton Ford as always outstanding. I would especially like to recognize Rudy Perez for providing the best vehicle buying experience I have ever had. Rudy went above and beyond throughout the entire process making the purchase of my new 2026 F150 King Ranch seamless and stress-free his professionalism product knowledge, responsiveness, and genuine commitment to customer satisfaction truly sets him apart Rudy‘s exceptional Service and guidance are a major reason I continue to return to Mel Hamilton Ford. I would also like to commend Jon Jackson in the finance department for another excellent experience during the purchase process of the vehicle his professional and courteous demeanor. Make me go back every time overall the entire team at Mel Hambelton Ford has nothing short of legendary!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I went in with what i was looking for and the showed me a choice and i got to drive both versions with out hassle or pressure

I went in with what i was looking for and the showed me a choice and i got to drive both versions with out hassle or pressure

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Mel Hambelton Ford truly went above and beyond for my family. My wife, Shelley, had her heart set on a 2026 Ford Expedition Platinum MAX in the new Marsh Gray color, and she was not willing to settle for anything else. Phil Nightingale, the General Manager, spent days making calls and searching until he located one in Steamboat Springs, Colorado. Getting it to Wichita was not easy. The dealership had to give up a vehicle that was actually more expensive in order to complete the trade, but Phil made it happen so Brian Sladek could take care of longtime customers and friends who meant a great deal to him. Brian then worked tirelessly right before the Fourth of July holiday to find a driver, send the trade vehicle to Colorado, and bring Shelley’s Expedition back to Wichita. To make the experience even more special, Brian surprised Shelley by driving the new Expedition to the restaurant where we were having dinner. She thought it would still be weeks before the vehicle arrived. Seeing her reaction was a moment our family will never forget. I have purchased several vehicles from Brian over the years for myself and family members, and he has always treated us like VIPs. The service department is equally impressive. On multiple occasions, they have driven to our home in Valley Center, picked up my wife’s vehicle for service, and returned it afterward because of our busy family schedule. What Phil, Brian, and the entire Mel Hambelton Ford team did for us was far beyond anything I have ever experienced from a dealership. They do not just sell vehicles—they help make people’s dreams a reality. Phil Nightingale and Brian Sladek are absolute rock stars and truly the best in the business. Mel Hambelton Ford is beyond five stars, and our family will continue to recommend them without hesitation.

Mel Hambelton Ford truly went above and beyond for my family. My wife, Shelley, had her heart set on a 2026 Ford Expedition Platinum MAX in the new Marsh Gray color, and she was not willing to settle for anything else. Phil Nightingale, the General Manager, spent days making calls and searching until he located one in Steamboat Springs, Colorado. Getting it to Wichita was not easy. The dealership had to give up a vehicle that was actually more expensive in order to complete the trade, but Phil made it happen so Brian Sladek could take care of longtime customers and friends who meant a great deal to him. Brian then worked tirelessly right before the Fourth of July holiday to find a driver, send the trade vehicle to Colorado, and bring Shelley’s Expedition back to Wichita. To make the experience even more special, Brian surprised Shelley by driving the new Expedition to the restaurant where we were having dinner. She thought it would still be weeks before the vehicle arrived. Seeing her reaction was a moment our family will never forget. I have purchased several vehicles from Brian over the years for myself and family members, and he has always treated us like VIPs. The service department is equally impressive. On multiple occasions, they have driven to our home in Valley Center, picked up my wife’s vehicle for service, and returned it afterward because of our busy family schedule. What Phil, Brian, and the entire Mel Hambelton Ford team did for us was far beyond anything I have ever experienced from a dealership. They do not just sell vehicles—they help make people’s dreams a reality. Phil Nightingale and Brian Sladek are absolute rock stars and truly the best in the business. Mel Hambelton Ford is beyond five stars, and our family will continue to recommend them without hesitation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I would recommend them whole heartedly. I had a very good experience from first contact to car pick up. Thank you to everyone there who helped me get the Transit I have been looking for all year!

I would recommend them whole heartedly. I had a very good experience from first contact to car pick up. Thank you to everyone there who helped me get the Transit I have been looking for all year!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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