Mel Hambelton Ford

Dear Mel Hambelton Ford Team, I wanted to reach out and thank you for your help in getting me into my 2024 F-150, even from 1,300 miles away. It was a great experience working with Jonah Carrasco. You have made me a customer for life.

Justin Blevins was the salesman we talked with. He was excellent at explaining the car we were wanting to purchase. He was friendly and had answers that were needed. He also took us around to all of the people we needed to see to complete our purchase. After our purchase we had some questions about the computer screen, so Justin directed us to the person who took the time to actually show us how to use the screen . We are very happy with the dealership and its personnel.

Have done business with them for over 7 years and will continue. Best customer service in the area

We started looking for a new explorer more than a year ago. Justin was the salesperson we worked with. Our current vehicle was totaled in an accident and we now needed a new car immediately. We went back and contacted Justin. He helped us find the exact vehicle we needed. He was able to answer all of our questions and was willing to work on our time frame every time we contacted him. The sale went smoothly and we are completely satisfied with the vehicle and the service we received.

This is the 3rd vehicle that we've purchased from Roy and Mel Hambelton ford. Roy has always taken great care of us and is a pleasure to work with.

I’ve dealt with a small town dealer for many years and was apprehensive going to a large dealer. I was extremely happy with Marshall and the rest of the staff. There was no pressure and extremely honest and open during all communications. I would highly recommend Marshall and Mel Hambelton Ford

Great service and staff! From the front desk to our rep Rudy, great experience all the way around!

The sales team was great to work with! Rudy listened and understood my needs and helped find the perfect vehicle. By far the best and quickest car buying transaction I have ever made!

WORLD CLASS CUSTOMER SERVICE AND COMMUNICATION FROM SALES TO SERVICE. From day one of purchasing our 2026 Explorer this Dealership gets it! We have been listened too and treated like people. Great customer service is extremely hard to find anymore. We have engaged with Sales (Catfish AKA Roy Davis), Financing (Nightingale), Moblie maintenance (******), Service bay ( x's 2 ***** late on a Friday afternoon) and Quick Lane (Charissa). All of the Afore mentioned staff and others have treated us with a great deal of respect (worldclass). I have been a Chevy owner for a very long time and choose to stop into Mel Hambelton cold one day to look around. This team has earned my respect and Business due to the level of communication and customer service this entire team provides. Thank you Ed Ledwich

Charissa was my point of contact Service Advisor using Quick lane for the first time. The customer service level received this morning at Mel Hambelton Ford Quick Lane was world class. I'm extremely impressed that all the staff that I have engaged with purchasing and servicing our 2026 Ford Explorer has world class communication and listening skill sets. Charissa was even extremely informative when asked additional questions after check in pertaining to the Quick Lane operation and the entire service operation. Sure is nice to find a person and staff that make you feel welcome and talk to you not at you. Appreciate the customer service young lady. Keep up the fine work. Ed Ledwich