Mel Hambelton Ford

I recently visited Mel Hambelton Ford and had the pleasure to meet Sales Consultant John Santellan while shopping for a Ford Mustang with and for my daughter. I have bought numerous cars in my lifetime, but I have never experienced the customer service and professionalism I enjoyed with John. John had the wherewithal to make my daughter a real part of the buying experience. He was extremely patient in dealing with a sixteen year old that was unsure of the color or package options she wanted in her first car. John let her test drive all of the different vehicles she was interested in and took care in explaining the differences of each. When she narrowed her choice to two vehicles, he pulled them both to a vacant spot on the lot so she could see them side by side. He never rushed her to make a decision and acted as if we were the only people that mattered to him at the time. Once a decision was made on the vehicle, John turned his attention to me. In past experiences, purchasing a car has been a tedious task with the back and forth tactics of negotiation. Not so with John and Mel Hambelton Ford. I spoke frankly with John about what I was looking for in our transaction and he made it happen with one visit to the Sales Manager. In the end, my daughter left with the car of her dreams and I left with the best car buying experience I've ever had. The next time I'm in the market for a Ford automobile I will most certainly visit Mel Hambelton Ford and I won't deal with anyone other than John Santellan. If you're in the market for a Ford as well, I highly suggest you pay John a visit.

Did a great job, especially explaining we did not need a tire balance with rotation unless there is an issue.

Everything went well ford parts are a little expensive but overall service was good. Wash dept. missed some bugs on my mirror but I'm not complaining too much since it was free.

I had another great experience at Mel Hambelton Ford! I drive out of my way to get my vehicles serviced there. Everyone is always helpful and I'm in out in under an hour.

They pick up my car, service it, and return it to me in excellent condition as it is detailed. My only complaint is that I never see a detailed copy of what they did to it.

Quick, Easy, no stress, friendly , outstanding people and service. Will see us again!! Travis Whisler is amazing and guided us thru the process very smoothly. Thank you to all the Mel Hambelton crew for making this a wonderful experience!

They all know what they were doing and were very helpful. 4 stars

We started seriously looking for a new vehicle early July and Mel Hambelton Ford was one of the locations we visited several times over a couple of weeks, before returning to Mel Hambelton to make our purchase. In addition to Mel Hambelton, we also checked out the Buick, Chevrolet, Honda, Accura, Dodge, GMC, and a couple of other Ford Dealerships. At our first visit, we were greeted by Leonard Schroeder who showed us several models of the Explorer, answered questions, and provided multiple driving experiences over a couple of weeks to help us decide if the Explorer was the right fit for us, which it was. Leonard was very patient, knowledgeable, and quickly understood our desires, and explained the various options and safety features. While I give Leonard 5 stars for helping us with the decision process, I would give the team that handles the price negotiations something less. The initial trade offer was disappointing and embarrassing, especially since our trade-in was low mileage, very-very good condition, all major tune-ups completed including the timing belt, and I suspect clean enough to go directly to the used car lot. After some strong discussion, the trade offer was increased to what we expected, which still was at least $2k below the value it would be put on the Used Car lot for. The negation team also needs to have a clear understanding of the Incentives a Buyer would qualify for, and that it is clearly understood buy the Buyer before being taken to the the Finance team. I don’t remember the young man’s name in Finance, but he was very patient, very knowledgeable of options, and clearly explained everything to us. I would give him 5 stars as well. Overall, we are very happy with the Explorer, and I would have and will recommend Mel Hambelton to others, and I am sure we will use Mel Hambelton again when we buy another vehicle.

First time in your facility AJ was friendly and informative while truck was in mech care, seen mech asked him a brief question ,nice and professional as well thank you will be back and would recommend to others

Great considerate salesman. Tariq was excellent. The financial process was excellent as well.