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Reviews

Average Ratings

4.4
Average based on 101 reviews
  • Make sure you ask for John Santellan!

    I recently visited Mel Hambelton Ford and had the pleasure to meet Sales Consultant John Santellan while shopping for a Ford Mustang with and for ...

    Dealer Response

    Mike! We are so glad you had such a wonderful experience. We are always working on our customer service because we know taking care of our custome...


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    I recently visited Mel Hambelton Ford and had the pleasure to meet Sales Consultant John Santellan while shopping for a Ford Mustang with and for my daughter. I have bought numerous cars in my lifetime, but I have never experienced the customer service and professionalism I enjoyed with John. John had the wherewithal to make my daughter a real part of the buying experience. He was extremely patient in dealing with a sixteen year old that was unsure of the color or package options she wanted in her first car. John let her test drive all of the different vehicles she was interested in and took care in explaining the differences of each. When she narrowed her choice to two vehicles, he pulled them both to a vacant spot on the lot so she could see them side by side. He never rushed her to make a decision and acted as if we were the only people that mattered to him at the time. Once a decision was made on the vehicle, John turned his attention to me. In past experiences, purchasing a car has been a tedious task with the back and forth tactics of negotiation. Not so with John and Mel Hambelton Ford. I spoke frankly with John about what I was looking for in our transaction and he made it happen with one visit to the Sales Manager. In the end, my daughter left with the car of her dreams and I left with the best car buying experience I've ever had. The next time I'm in the market for a Ford automobile I will most certainly visit Mel Hambelton Ford and I won't deal with anyone other than John Santellan. If you're in the market for a Ford as well, I highly suggest you pay John a visit.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mike! We are so glad you had such a wonderful experience. We are always working on our customer service because we know taking care of our customers... or our family rather... is the #1 priority. We hope your daughter enjoys her mustang for the years to come and we look forward to helping you with anything else in the future! Thanks again!


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  • Mr.EKK

    Did a great job, especially explaining we did not need a tire balance with rotation unless there is an issue.


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    Did a great job, especially explaining we did not need a tire balance with rotation unless there is an issue.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change and cat wash

    Everything went well ford parts are a little expensive but overall service was good. Wash dept. missed some bugs on my mirror but I'm not complai...


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    Everything went well ford parts are a little expensive but overall service was good. Wash dept. missed some bugs on my mirror but I'm not complaining too much since it was free.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great service

    I had another great experience at Mel Hambelton Ford! I drive out of my way to get my vehicles serviced there. Everyone is always helpful and I'm ...


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    I had another great experience at Mel Hambelton Ford! I drive out of my way to get my vehicles serviced there. Everyone is always helpful and I'm in out in under an hour.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dream vehicle.

    They pick up my car, service it, and return it to me in excellent condition as it is detailed. My only complaint is that I never see a detailed co...


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    They pick up my car, service it, and return it to me in excellent condition as it is detailed. My only complaint is that I never see a detailed copy of what they did to it.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best dealership by far!!

    Quick, Easy, no stress, friendly , outstanding people and service. Will see us again!! Travis Whisler is amazing and guided us thru the process ...


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    Quick, Easy, no stress, friendly , outstanding people and service. Will see us again!! Travis Whisler is amazing and guided us thru the process very smoothly. Thank you to all the Mel Hambelton crew for making this a wonderful experience!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Quicklane Mel hamalton ford

    They all know what they were doing and were very helpful. 4 stars


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    They all know what they were doing and were very helpful. 4 stars

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • First time Ford buyer

    We started seriously looking for a new vehicle early July and Mel Hambelton Ford was one of the locations we visited several times over a couple o...


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    We started seriously looking for a new vehicle early July and Mel Hambelton Ford was one of the locations we visited several times over a couple of weeks, before returning to Mel Hambelton to make our purchase. In addition to Mel Hambelton, we also checked out the Buick, Chevrolet, Honda, Accura, Dodge, GMC, and a couple of other Ford Dealerships. At our first visit, we were greeted by Leonard Schroeder who showed us several models of the Explorer, answered questions, and provided multiple driving experiences over a couple of weeks to help us decide if the Explorer was the right fit for us, which it was. Leonard was very patient, knowledgeable, and quickly understood our desires, and explained the various options and safety features. While I give Leonard 5 stars for helping us with the decision process, I would give the team that handles the price negotiations something less. The initial trade offer was disappointing and embarrassing, especially since our trade-in was low mileage, very-very good condition, all major tune-ups completed including the timing belt, and I suspect clean enough to go directly to the used car lot. After some strong discussion, the trade offer was increased to what we expected, which still was at least $2k below the value it would be put on the Used Car lot for. The negation team also needs to have a clear understanding of the Incentives a Buyer would qualify for, and that it is clearly understood buy the Buyer before being taken to the the Finance team. I don’t remember the young man’s name in Finance, but he was very patient, very knowledgeable of options, and clearly explained everything to us. I would give him 5 stars as well. Overall, we are very happy with the Explorer, and I would have and will recommend Mel Hambelton to others, and I am sure we will use Mel Hambelton again when we buy another vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 1st time at fast lane opinion

    First time in your facility AJ was friendly and informative while truck was in mech care, seen mech asked him a brief question ,nice and professio...


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    First time in your facility AJ was friendly and informative while truck was in mech care, seen mech asked him a brief question ,nice and professional as well thank you will be back and would recommend to others

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very first purchase of a brand new car.

    Great considerate salesman. Tariq was excellent. The financial process was excellent as well.


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    Great considerate salesman. Tariq was excellent. The financial process was excellent as well.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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