Mel Hambelton Ford

This was my 3rd vehicle purchase from Mel Hambelton. Dorian and all the staff were great to work with. Dorian went out of his way to answer my questions and work with me to get the best deal on my trade in and on the purchase of my new Fusion. I never felt rushed or pushed or pressured into anything. I highly recommend Dorian and Mel Hambelton when looking for a new car!!

I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each time they said it was fixed, and once even said they had replaced the seal. I was tired of taking showers every time I went to the car wash. So we called Scotty, and with only a one word description (sunroof....husbands are so verbose). The tech had found the tear and repaired it. I am so happy to say I haven't got a shower since! This is just one of the many reasons why we will always stay loyal customers. Mel Hambelton has the best service and sales staff.

This is the third car I've bought here. Wouldn't go anywhere else. They're very helpful

We have bought our last two vehicles from this dealership and salesman. I can't say enough outstanding things about them both! We are beyond satisfied!

We recently purchased a 2016 FX4. Robert Kinney was our salesman. Great guy to work with. This isn't your typical car lot. They have their own in house cafe, a place for children to watch tv and play inside. Mel hambelton has so many different vehicles to choose from, the salesman will literally drive you to the vehicle of your choice on a golf cart. If you can't find what you are looking for just tell them what you want and they will find it for you. We have bought two vehicles from Robert and plan on staying with him and Mel Hambelton in the future.

Where do I even start! If i could give this place negative stars, I would. My husband and I were "approved" for two car loans on 12/26/2016. We were given 60 day tags and sent home with the vehicles that day and told to come back the next day to sign the paperwork. We got no word from the lot the next day so my husband called and was told that they hadn't heard back from the bank yet and that things were moving slowly because of the holiday rush. The following day, we received a credit denial notice in the mail from the finance company that we had previously been told had approved us. My husband called the lot back and told them and he was told then that he should go in and talk to the credit union that denied us because it was probably because of the Chapter 13 bankruptcy that we had just been discharged from and they needed to see the discharge paperwork. My husband went in and talked to the credit union and they told us they typically don't loan until 6-12 months after discharge of a Chapter 13. My husband went in to the car lot and talked to the salesman and told him what the credit union had said and he assured him that he would still get us financed and not to worry. We waited and waited and called back again after a few more days and were assured yet again that things were still fine and that they would be able to get us financing. In fact, they told my husband that it was their job to worry, not ours, that they would handle it. Well today, after almost 2 weeks of driving these cars, the lot called and told us that they were unable to get us financed and we'd have to return the cars! And on top of that, we had traded my husbands car in for his new one and they said they wouldn't be able to get it back until tomorrow! We are aghast at this horrible treatment! We have purchased from much less reputable car lots in our lives and have never been treated so badly. I would walk 20 miles to and from work before I would ever go back to this place for a vehicle. Beware if financing might be difficult for you-don't leave the lot with the vehicle until the paperwork is signed. In fact, just take your business elsewhere. Their customer service is severely lacking unless you are purchasing a $50, 000 vehicle and have perfect credit.

Where do I even start! If i could give this place negative stars, I would. My husband and I were "approved" for two car loans on 12/26/2016. We were given 60 day tags and sent home with the vehicles that day and told to come back the next day to sign the paperwork. We got no word from the lot the next day so my husband called and was told that they hadn't heard back from the bank yet and that things were moving slowly because of the holiday rush. The following day, we received a credit denial notice in the mail from the finance company that we had previously been told had approved us. My husband called the lot back and told them and he was told then that he should go in and talk to the credit union that denied us because it was probably because of the Chapter 13 bankruptcy that we had just been discharged from and they needed to see the discharge paperwork. My husband went in and talked to the credit union and they told us they typically don't loan until 6-12 months after discharge of a Chapter 13. My husband went in to the car lot and talked to the salesman and told him what the credit union had said and he assured him that he would still get us financed and not to worry. We waited and waited and called back again after a few more days and were assured yet again that things were still fine and that they would be able to get us financing. In fact, they told my husband that it was their job to worry, not ours, that they would handle it. Well today, after almost 2 weeks of driving these cars, the lot called and told us that they were unable to get us financed and we'd have to return the cars! And on top of that, we had traded my husbands car in for his new one and they said they wouldn't be able to get it back until tomorrow! We are aghast at this horrible treatment! We have purchased from much less reputable car lots in our lives and have never been treated so badly. I would walk 20 miles to and from work before I would ever go back to this place for a vehicle. Beware if financing might be difficult for you-don't leave the lot with the vehicle until the paperwork is signed. In fact, just take your business elsewhere. Their customer service is severely lacking unless you are purchasing a $50, 000 vehicle and have perfect credit.

We went in telling Kareen what we wanted and he delivered within our price range. There was no haggling with our trade-in. It was a clear and cut process.

I have bought my cars from this great dealer for the last 5 years! First a 2012 Suzuki, then a 2017 Ford Fusion and three months later a Ford F-150! Great experience each time!

I have recently had the opportunity of financing my very first car out at Mel Hamilton Ford and even though my dad was my sales person he will treat you and your family as if you were his family he will find the right vehicle that fits your wants and needs so if you are in the market then please go se him his name is Dad, Robert Kinney lol he also goes by the redneck guy.