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Mel Hambelton Ford

(2,438 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mel Hambelton Ford from DealerRater.

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Robert Kinney was extremely helpful

Stopped in Mel Hamilton ford today to check out some pre owned vehicles and Robert Kinney was right there to help as soon as I pulled in. he was extremely helpful in finding me the vehicle I wanted for my price range. He also worked hard to get the deal I needed. He was also very helpful with any question or concern I had. If I had to choose anyone or anywhere to purchase another vehicle it would be Robert Kinney at Mel Hamilton ford in Wichita, ks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good experience, good service

Great service went for one car but walked away with 2. Good hospitality, they even gave us a snack and beverages while we were there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly/helpful

Everyone I dealt with when purchasing my new car was very friendly. The time spent with the paperwork was kept to a minimum which I appreciated. They also spent plenty of time checking me out on all of the features of the car and pairing up my phone the blue tooth. I do wish they had been a little more flexible when negotiating the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

very fair

Bob Kisner is a very fair man. No pressure. I told Bob about my situation and what I could do and not do. Bob took the bull by the horns and that same day, my wife and I drove 300 miles back home in a new 2017 Ford escape. My wife and I have been trying to get a different vehicle [used] for 7 mos, we had tried 8 other Dealerships to no avail. 7 mos. of struggling and yet within two and a half hours Bob had us in a brand new vehicle at a payment and price that we could afford and it was new, not used. Casey Bramlett in Finance, explained everything to us and had us in and out in no time. Mel Hambelton should be your first stop when buying a vehicle. Thank you so much Bob and Casey. Gordon and Julie Strickert

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Satisfied

Very satisfied with our quick purchase this afternoon. Told Stan our needs and he came up with the perfect vehicle. The rest of The employees were very helpful as well. Over all a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very great and pleasant experience

We worked with Jeff Martin he was very friendly and he took care of us the whole time everything we asked for he was able to accomplish he was also very charismatic we enjoyed our experience so much we will be referring all of our friends and family also Brad Gillispe was great in finance he made it simple and easy for us!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great teamwork!

Thank you to Stan Bogdan, Casey Bramlett, and James Shock for representing Mel Hambelton Ford in a professional caring manner. We recently purchased our 7th and 8th vehicle from MHF. Being a repeat customer speaks volumes about the entire staff. I recommend MBF to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a truck

Through a process, purchased a new truck. Went back several weeks later and purchased my old truck back too. Mel Hamelton worked with me through the process. Robert worked to make me feel comfortable about it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Travis always does a great job. Listens well and finds what you are looking for. Very pleasant and curtious young man to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding staff

Christie was so patient with us and provided excellent customer service. Her friendliness made our experience wonderful. Shawn made connections with us right away. He was very helpful in closing out our purchasing decision and went above and beyond to take care of our whole family. We certainly recommend purchasing from these people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.