Reviews
Write a reviewGreat Service
Great service! Fast and friendly. We have purchased multiple cars here. The customer service could not be better and the quality of the product is amazing!
This place is give car dealerships the worse name even...
This place is give car dealerships the worse name even down to the sales manager. Listen to there commercial on the used car side. You go there and run your credit and get approval. So I called for a week straight after the add was over. I called the sales manager 6 times with no call back. Very professional what a joke!!!!
Oil changes have double there. I'll go elsewhere.
Express service oil changes now require an appointment. This is not what express service means. I'll just go elsewhere. And an oil change shouldn't take an hour.
The TV add say $3k minimum for trade-in; so John Doe...
The TV add say $3k minimum for trade-in; so John Doe shows up with a $200 car and he gets $3,000. My wife goes in with a 2013 Kia, in very good condition, offered $7,500 at several other dealers, and Kia of Jackson gives her $6,000 for it. My thought is if John Doe gets $2,800 more than his car is worth, why does my wife get $1,500 LESS than the value of her car. Oh, and don’t even think about believing the 0% interest deal. My credit score is over 800 and we didn’t qualify for that.
Service for my Kia Cadenza
Excellent customer service. The service rep was very helpful and courteous at the Michigan Avenue location. Also the sales rep Jessica Hill, who sold us the Kia Cadenza, at the Jackson,MI, was such a wonderful person. She helped us through the sales process quickly and efficiently. This is my first Kia purchase and I would recommend anyone go there to purchase a vehicle.
irst, the service department is stellar and the sole...
irst, the service department is stellar and the sole reason I will miss doing business there. They are honest, fast, and friendly. Unfortunately, I am moving my business elsewhere due to an emailed quote not being honored on a 2019 Stinger GTS. The manager said something about their being a mistake because certain incentives cant be combined, yada, yada, yada. Okay fine, maybe the salesperson made a mistake but that mistake was the sole reason I came into the establishment. At least try to meet me in the middle as you messed up, not me (even an apology would have been nice). I was a long time customer there but this interaction has swayed me to become loyal elsewhere.
Did not honor price quote
irst, the service department is stellar and the sole reason I will miss doing business there. They are honest, fast, and friendly. Unfortunately, I am moving my business elsewhere due to an emailed quote not being honored on a 2019 Stinger GTS. The manager said something about their being a mistake because certain incentives cant be combined, yada, yada, yada. Okay fine, maybe the salesperson made a mistake but that mistake was the sole reason I came into the establishment. At least try to meet me in the middle as you messed up, not me (even an apology would have been nice). I was a long time customer there but this interaction has swayed me to become loyal elsewhere.
Hello Scott, Our goal is aways a great, transparent visit with every guest. It appears that we have fallen short. Please reach out to Geoff and he will work with you to resolve this issue.
Fantastic deal!
Went in to lease a new forte ex. And walked out with a great deal. Gotta say this is the best dealership I have ever been to. Jerry is the man! I have never had a sales person explain every feature of the car like he did. I would highly recommend this dealership and Jerry. Thanks you guys for a fantastic buying experience
Hello Greg, Thank you for such a great review! It was our pleasure to help you with your vehicle purchase.
Fantastic deal!
Went in to lease a new forte ex. And walked out with a great deal. Gotta say this is the best dealership I have ever been to. Jerry is the man! I have never had a sales person explain every feature of the car like he did. I would highly recommend this dealership and Jerry. Thanks you guys for a fantastic buying experience
Thank you for the amazing review Greg! Jerry does a great job and we are happy to have him on our team. We appreciate your business and enjoy your new Kia Forte.
AMAZING EXPERIENCE!
I worked with Jerry Marshall to buy my 2008 Saturn Outlook. They both worked very hard to help me get financed with a credit building loan that was within my financial means. Jerry made sure to make me feel at ease through the process and was very comforting. I am completely happy with my Outlook and appreciate how hard Jerry worked to help me! I highly recommend Jerry!!
Alise, thank you for taking the time out of your day to give us these kind words. We are happy that you are enjoying your Outlook and are thankful you chose us for your vehicle needs.