Kia of Jackson

I took my vehicle in for an oil change. The service manage came out carrying two filters and advised me that the air filter and cabin filter were very dirty and needed changed. I asked him how much it would cost. he said 15.00 for the one and 19.95 for the other. They replaced them along with my oil change. When I got home and reviewed the bill they charged me $46.48 labor. I called the service department back to inquire about the charge and they assured me it was correct. Seriously that is highway robbery at its best. I asked if I had said no to the filter change if they would have charged me that labor fee and I was told NO, they would have put the old filters back in. So if your dealership is putting an old filter back in for no charge why should you charge to put a new filter back in. They also wanted to replace a sway link for $94.11. I declined there offer. I checked with a very reputable mechanic near my home and was advised if you change the sway link you should change both and he could do that for me (change both the right and left) for 125.00. Needless to say I will not be coming back there for my future oil changes and repair work on my vehicle in the future. I was considering on purchasing a Kia Sorento in the near future. Because of this experience I will probably not buy another Kia because of it. PS They gave me a form asking for 10's on the satisfaction survey which I have always received after having service work done at the dealership. When I called back and spoke with the service manager I advised him I would not be giving them 10's on their survey this time and guess what? I never received a satisfaction survey to complete. Just goes to show if a customer is dissatisfied and they know it, they won't send a survey to them.

Hands down the best exsperience I have ever had at a car dealership.they went above and beyond to help us .....thanks joe genco

sales person & associates were all very helpful & polite, it made picking out the proper suv much easier for me. thank, you.

From start to finish this is the best car buying experience that we've ever had. Our sales person was knowledgeable, friendly, pleasant and worked to be sure we were informed every step of the way thru our car purchase. Just a great overall experience.

Alisha was wonderful in helping me with everything. showing me all details of the vehicle. she made me feel so comfortable.

It's all about the customer at "Kia of Jackson" from the sales staff ... ( special mention Joe Genco ) to the service people. That's why I buy my cars from "KOJ" and will continue to do so. { three Kia vehicles purchased and counting }

We were treated like people and not conquests. Everybody that walked by smiled and/or asked if we needed anything. We would recommend Kia of Jackson to anyone!

My wife, and I was looking at the Kia inventory, on a Saturday afternoon. We seen the only 2014 Sedona, they had on the lot. The sales lady came out, asked if we were interested in the van. We said, we were more interested in a SUV 4x4, but have always considered a van also. I asked what time they closed, and she said 4pm. I looked at my watch, and it was a few minutes after 4. I told her I wasn't going to take up any of her time, but she insisted, we at least take the van for a test drive. We agreed, and really liked it. Long story, short. Before we left there, we owned that new 2014 Sedona. The staff went the extra mile, and time after closing hours, to keep us happy, and made a great deal for us.

Sometimes, buying a car can be a long, arduous process than can leave the buyer emotionally wrung out and feeling like they have been "taken to the cleaners". I was prepared for something similar which is why Jen drove the old jalopy for so long after it was really advisable to do so. We did our homework before settling on a Kia and that meant buying from our local Kia dealer. We got lucky there! The whole process from our first phone call to leaving the lot in Jen's new Kia took two and a half hours total. That included filing out paperwork, credit checks, trade-in appraisal, test driving the new car, reviewing the contract, swapping the plate from the trade-in, setting up the hands-free Bluetooth phone connection, and signing all the final paperwork. That level of professionalism and precision is not often seen. On top of that, we received a generous trade-in appraisal that helped put the monthly payment well within our budget and made the decision to shop and buy at Kia of Jackson a no-brainer. It probably helped that we had done a bit of research before we called so we knew we wanted a Kia Soul but it was refreshing that, from the moment we stepped out of old crappy car, we felt that we were going to be in good hands. Even now, I am still shocked that everything went so smoothly. Thanks Steve Palmer, Joe Genco, and Cody Gier for making our car buying experience a good one! P.S. I'd also like to thank the lot attendant who took our car to detail it and fill up the gas tank. That was pretty slick because we didn't even see it happen. Nice!