Eddy's Toyota of Wichita

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
266 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 21, 2020

    I recently purchased a 2021 Highlander from Eddy’s Toyota. After spending a lot of time pre reviewing what car would work best for us, I ventured to Eddy’s... Toyota in Wichita. I was greeted by Pat when I drove up. He was very personable, and was able to walk me through all the different features of the Highlander. Since I had a Camry to trade, I was already familiar with Toyota, and love their quality.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback and five-star review! We can't wait to share this with Pat and our team.

  • 5.0 out of 5
    October 18, 2020

    Been shopping at Eddy's for about 36 years and have found them top-of-the-line professional, courteous and pleasant to deal with. Have purchased around... ten or so vehicles from them. High praise from me!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback and five-star review! We can't wait to share this with our team!

  • July 6, 2017

    Thank you Garret and the other man (sorry I forgot your name) you two were great! Made the buying process fast and easy for this first time buyer. I left... happy and satisfied with the service you provided!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Great to hear! Thanks for the review!

  • 5.0 out of 5
    October 8, 2020

    Try do do excellent work. They use excellent parts. They keep their work area in a very orderly manner. They keep the dealership clean and neat.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the five-star review and feedback! We can't wait to share this message with our service team.

  • 5.0 out of 5
    September 4, 2020

    I brought my car in on Monday to see if they could fix my flat tire. They said it was not safe to repair (which I sort of figured but, hey, I had to try).... The tire my car needed was not on the premises so they ordered it and rescheduled me for Wednesday after appropriately reminding me about driving cautiously on my temporary spare. On my way to the appointment on Wednesday, I came across a lost dog sniffing around in the middle of the street. She led me on a merry chase but happily was a sweetie who rolled over for belly rubs when I finally cornered her. Thank goodness she had a tag on with her name and the owner’s phone number! Anyway, I ended up having to call Eddy’s to see if I could reschedule for a later time. The scheduler said sure and that she would have stopped to help the dog, too. I ended up having to leave the dog at my house while I got the tire changed. I was goodnaturedly teased about not showing up on time but reassured that they would get my car in and out as quickly as possible. Sure enough, my car was ready before I expected and had also been washed and vacuumed. More good news: while I was waiting for the tire change, the dog’s owner was finally able to respond to my call (they had been at work) so, as soon as I got home, I was able to reunite the dog with her owner. Happy endings all around.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    What an awesome story! We're thrilled to know our team was able to serve you and we're even happier to know you were able to help a sweet pup! Thank y...ou for the five-star review and feedback -- we can't wait to share this with our team.

  • 5.0 out of 5
    August 20, 2020

    They were wonderful - service was impeccable! My service rider was very professional and knowledgeable. Couldn’t be happier! Eddy’s also honored a coupon... for service that I didn’t have with me at the time of service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the feedback and five-star review! We look forward to seeing you next time!

  • 3.0 out of 5
    August 18, 2020

    The service was very good. Leeson was very courteous. I wish my overall experience with Toyota had been better when I purchased the van. I feel I was... cheated because I changed my mind the day of the sale and Toyota would not give my trade in back.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to our attention, and we are truly sorry for your negative experience at our dealership. We value you as our customer and ...would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-652-2122? We take our customers' complaints very seriously and want to do everything we can to get this resolved as soon as possible. We look forward to hearing from you soon.

  • 5.0 out of 5
    July 29, 2020

    Service Rep wasn't paying attention to customer when car was ready. I had to find someone after 10 minutes of car being ready. I wasn't happy?

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tammy, thank you for bringing this to our attention, and we are truly sorry for your negative experience at our dealership. We value you as our custom...er and would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-652-2122? We take our customers' complaints very seriously, and we look forward to hearing from you soon.

  • 5.0 out of 5
    July 27, 2020

    They wasted no time letting us know about a safety recall and got us scheduled to get it repaired right away. Excellent customer service and attention... to detail.

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    Came in for service or repair
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    Dealer Response

    Thank you so much for the feedback and five-star review, Rory and Michele. Our top priority is keeping our customers safe!

  • 5.0 out of 5
    April 15, 2020

    Kirecce did a really fantastic job showing me cars that fit inside my price range. Even a car out of my price range, he asked me what i was comfortable... paying and went from there to get the overall price down. Really felt like he cared about what i was comfortable with. Same thing with Allstate insurance provided by the dealership. Really cared about getting me the lowest price

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jessica! We're happy to hear from you! We are truly happy you had an excellent first car shopping experience with our team! Thank you so much for t...aking the time to share your feedback with us. We greatly appreciate the kind words and hope to have the pleasure of serving you again!

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