Eddy's Toyota of Wichita

Reviews

Average Ratings

4.4
108 lifetime reviews.
  • Thank you!

    Thank you Garret and the other man (sorry I forgot your name) you two were great! Made the buying process fast and easy for this first time buyer....

    Dealer Response

    Great to hear! Thanks for the review!


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    Thank you Garret and the other man (sorry I forgot your name) you two were great! Made the buying process fast and easy for this first time buyer. I left happy and satisfied with the service you provided!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Great to hear! Thanks for the review!


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  • Eddy's Toyota was awesome!

    My sales rep was Kaitlin Todd, she did excellent and helped meet every desire I had. Everyone was friendly and helpful, I was in with my trade in ...

    Dealer Response

    That's what we like to hear! Thank you for the review!


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    My sales rep was Kaitlin Todd, she did excellent and helped meet every desire I had. Everyone was friendly and helpful, I was in with my trade in and out in a new vehicle within 2 and a half hours. (Fastest car purchase I've personally ever done) Would most definitely to recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's what we like to hear! Thank you for the review!


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  • Pretty good

    We had a good experience recently purchasing a Certified pre-owned vehicle from this dealership. The prices were competitive, and we were able to ...

    Dealer Response

    Thank you for your feedback and we are glad that you enjoyed your experience!


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    We had a good experience recently purchasing a Certified pre-owned vehicle from this dealership. The prices were competitive, and we were able to find the exact make, model and year we were looking for, at a price we felt was fair. There was a little bit of pressure to buy, but I've experienced much worse, and we were prepared to buy, just needed to work out our trade in and terms. The usual sales gimmicks and nonsense were kept to a tolerable level, especially by our primary sales person, Luis. The sales manager was a little too excited and inauthentic for my tastes, but I'm more no-nonsense than most. For example, the gong ringing nonsense upon "making a deal" was not my cup of tea.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback and we are glad that you enjoyed your experience!


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  • Great service

    Hassan, thank you for the great service yesterday.

    Dealer Response

    Thank you for the review!


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    Hassan, thank you for the great service yesterday.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review!


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  • Bad Services

    Went in to have 50K service. The mechanic recommended two filters needed replacing wasn’t told when I picked the car up. Found out when I looked ...

    Dealer Response

    Hey Dan, I am sorry about the poor experience with our service department. I will forward this to our customer relations manager, Rachel (316-618-...


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    Went in to have 50K service. The mechanic recommended two filters needed replacing wasn’t told when I picked the car up. Found out when I looked at the paperwork when I got home. Call dealership ask for service manager not there again. This is the fourth time in row I had a problem getting my car fix. Different times of day and Service manager is never there or returns phone calls.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hey Dan, I am sorry about the poor experience with our service department. I will forward this to our customer relations manager, Rachel (316-618-2334), for her review. You should be hearing from someone shortly.


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  • TammyBrundege

    I have been a Toyota owner for years and Eddy's has done all the service with excellent service in the past. I called to schedule an oil change on...

    Dealer Response

    Hey Tammy, I am very sorry that your experience with us wasn't a good one. I will make sure our customer relations manager, Rachel (316-618-2334),...


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    I have been a Toyota owner for years and Eddy's has done all the service with excellent service in the past. I called to schedule an oil change on my new 2017 Highlander and requested a 3:30 appt. I arrived at 3:30 and the person with the clipboard could not find me, so I glanced and found my name at 2:50. She directed me to a man at a desk and I was aknowledged after standing there for several minutes. He gave me paper work and told me it would be 5:00 to 5:15 when my car was done. He never mentioned that I would not get the oil changed and why 1 1/2 hrs wait when I scheduled at 3:30. It was almost 5:00 when my car was finished

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Tammy, I am very sorry that your experience with us wasn't a good one. I will make sure our customer relations manager, Rachel (316-618-2334), is made aware of the situation. You should be hearing from someone shortly.


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  • Great Dealership

    Thanks Patrick and Corey. Because you spent the extra time with us to determine what we really wanted in a car, we drove away in exactly what we ...

    Dealer Response

    Awesome to hear! Thanks for the review!


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    Thanks Patrick and Corey. Because you spent the extra time with us to determine what we really wanted in a car, we drove away in exactly what we wanted. There was no pressure and the negotiation process was easy. If you want a Toyota, this is the place. We even got, coffee, bottled water and popcorn.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome to hear! Thanks for the review!


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  • Overall service review

    Overall, the service department has done a good job, however there is a recall for a seal replacement on my Tacoma SR5 and when I took my Tacoma i...

    Dealer Response

    Hi Joseph, thank you for your feedback. We do greatly appreciate it!


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    Overall, the service department has done a good job, however there is a recall for a seal replacement on my Tacoma SR5 and when I took my Tacoma in for its 5000 mile service, i informed customer service of the recall for the seal on the differential. After the truck was serviced customer service informed me that the seal was leaking and that the seal was tightened and not replace. I was told the part would be ordered and when it came in, i would be notified and an appointment would be made. I am still waiting for a notification that the replacement part is in!! I keep getting notified that my truck is due for servicing, but it is not. Perhaps you should reprogram your computer because it its annoying to keep receiving these notices. Pay more attention to when a individuals actual servicing is doesn't. Other than that I am happy with the service.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joseph, thank you for your feedback. We do greatly appreciate it!


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  • Customer

    I have worked with Eddy's Toyota for many years and have a great relationship with them. The only person I have worked with is Cameron she is grea...

    Dealer Response

    Awesome to hear! Thanks for the review!


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    I have worked with Eddy's Toyota for many years and have a great relationship with them. The only person I have worked with is Cameron she is great and will help with watch you need. I never fill pushed in to something I really don't want or need. I highly recommend her. If you need a car look for Cameron at Eddy's Toyota in Wichita.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome to hear! Thanks for the review!


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  • Toyota Tacoma

    Great friendly service. nice waiting area too. Knowledgeable staff.

    Dealer Response

    Great to hear! Thanks for the review!


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    Great friendly service. nice waiting area too. Knowledgeable staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear! Thanks for the review!


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