Call This Dealer

Reviews

4.9
180 lifetime reviews.
  • Highly Recommended!

    It was a pleasure working with Craig at Indy Auto Source. This is the 4th car we have purchased with them. They have always been honest and fair with ...us.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Don’t buy used

    We bought our son his first car .We paid 6000 for it so we thought we got a good deal not the case had the car a few months. Come to find out it had ...a bad radiator in it. We are now out another 600 . It’s hard telling what else is wrong.will never buy another car from them again. Because in the end you are not getting a good deal

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience. I went through our delivery records and did not find any Watsons that have purchased a vehicle under $7,000 in ...the past year but I will assume the car may have been sold and put into the name of a family member with a different last name. Unlike other dealers who sell older cars in the $6,000 price range AS IS, we fully inspect, recondition and back up our vehicles with a 30 day 3,000 power train warranty that covers the cost of an engine or transmission failure. Now as is the case with every other dealer I have come across in my 27 years in the industry I am unaware of any dealer that provides a lifetime bumper to bumper warranty on $6,000 used cars for any item that fails months after the date of purchase. In addition as we have had sub zero temperatures for the past several weeks, I can say that does contribute to failures in older cars such as failed; batteries, starters and radiators. Provided the vehicle was purchased at Indy Auto Source and not; Indy Auto Imports, Indy Auto Man, Indy Auto Finance etc, you should also recall that you were offered an extended warranty at $100 over my dealer cost as I do see the value of protecting your investment as parts not only fail on newer cars but they are even more susceptible for failure on older cars. In most cases our customers can cover items including; engine, transmission, drive line, head gaskets, air conditioning systems, starters, alternator, radiators, fuel pumps, power windows, power door locks, power seats, ball joints etc for 3 years or 45,000 miles from the date of purchase for about $1,200. Now as this $1,200 sounds high, keep in mind a somewhat minor repair of a Radiator in this case cost you $600 or half the price of the plan which also covers many items that would cost $1,500 - $3,500 to repair or replace such as a transmission or engine failure. I have a folder behind my desk with actual print outs of all sorts of repairs that our customers have had covered under the warranty that they saw value in. I have never had a complaint call or poor review from someone who purchased a vehicle and saw the value of a extended warranty priced $600 below the suggested retail price. What I do run into from time to time is a situation like this where a customer decides to "take my chances" only to post a poor review without even contacting me first to see if I can offer any assistance or advice. Should you have contacted me to let me know of the situation I could have offered several thing. Since several months had already gone by I could have offered to have it replaced at my cost again af about $130 for the radiator and $40 for 2 hours of my mechanics time at his $20 per hour providing you what in my mind would have been a very satisfactory resolution. I do have dozens of customers who have purchased 4-10 cars from me over the years and in this case I may have even covered the repair in its entirety but in a case where I am not given an opportunity to provide any customer service I can only reply to this review. I travel thousands of mile back and forth to all parts of Florida throughout the month to hand select our 7-17 year old 100% rust free underbody southern owned vehicles typically with only about 5,000 - 8,000 miles per year of use. The reason I do this is so I can provide vehicles that no other dealer in central Indiana can offer. Being they have half the average miles of cars this age and that we do fully inspect and recondition them to the needs we find at time of inspection, they do offer many many years of solid service to our customers. Unfortunately I do not have access to a crystal ball to have the foresight to see 3 months or 3 years down the road to guarantee that nothing will ever go wrong wrong. I do the best I can with every situation I am presented with. Thanks again for sharing and best of luck in the future.


  • Roger Banzhaf

    Wonderful experience! Couldn't be any easier to buy a car. Craig is the total opposite of the stereotypical used car salesman. He is a true profes...sional that puts the customer first. I would buy another car from him in a heartbeat.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

Read all reviews
Indy Auto Source
427 Gradle Dr Carmel, IN 46032
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.