McCluskey Galbraith Hours
I would give no stars if I could. They are crooks! The worst customer service ever. Beware!!! If you ever need car repairs, don't go here. They will hold... your car over an extended period of time in order to charge your insurance company more money. They claim repairs that aren't needed are required. Zero integrity!
I feel I was scammed with a bait and switch tactic. I asked twice for actual pictures of a very specific vehicle on their website that only had stock pictures... posted and I did not receive them. I called about that same vehicle before I made the two hour trip to the store. When I arrived, I was told “that vehicle is not for sale”, not that it was already sold, but that they were refusing to sell it. Of course , I was then told “We can get you in A car that’s right for you “. If the one I was interested in wasn’t for sale, I should have been told so when I called. The vehicle is still on their website as well as cars.com.
Very quick response time by the sales associate. The vehicle I was looking at sold but they were very quick to offer other options and were willing to... bring vehicles in from another state.
I had a 2013 Chevy Silverado 4x4 Z71 with low mileage that I really wanted. I set up appt. Time. Late evening after car lots closing salesman called said... that truck was sold. But they had another truck identical . same color and had all the same accessories but it was 2014 . He would talk to management about what happened and call me . well I never heard anything. I e-mailed the offices never got a response. I found out on Cars.Com you still had the 2013 Silverado and it just sold a few days ago. I just want to know why I was treated this way . isn't my money as good as other peoples. I hope you don't do other people this way. I pray you will improve your sales team.
whatever number you call to get them they either hang up or don't answer
Joe, I am very sorry to hear about your experience. Thank you for bringing this to our attention. Can you please email me the numbers you called so I ...can test them and assure this doesn't happen again? If you have any additional concerns, you are welcome to contact me personally at your earliest convenience. I promise that we will roll out the red carpet for you. I look forward to hearing from you soon. Thank you, Mike Kelsey President McCluskey Chevrolet email@example.com Office: 513-679-9421 Cell: 513-739-2277