Courtesy Ford

Surprisingly easy to work with and fair. An oxymoron usually. Had the car I was interested in wating for me.

1st of all we had bought 2- F150 trucks from Courtesy Ford in 2013 & 2019 & had a great experience & Tim the maintenance manager was still there, but things have drastically changed. My husband & I met w/Zach on 3/31 & between their appraisal of our truck, their offer and what we were willing to spend we spent 2.5 hours dealing with Zach and Randy the General Manager. We wanted to purchase a 2025 F150. They did not have the color nor truck features we were looking for on the lot, but Randy was able to find one in WI. We gave them a check for $500 & Randy contacted the WI dealership to advise that he had a buyer for their truck. Zack told us he would call & let us know when the truck would be delivered. He had not called by 4/2, thus my husband called them. Zach said he had Tuesday off, but would check on it. No call from them on 4/3 so he called them & was told they were still looking into it. On Friday, 4/4 he went to the dealership & Randy & Zach advised him that the truck had been pre-sold & that they were looking for another truck. He told them if it was pre-sold then why did you tell us it was available and take our deposit? He advised them that we wanted our $500 back since they did not contact us for 4 days to update us & had lied to us about the sale of this truck. We wanted to buy local once again, but clearly they no longer need nor want our business nor money. Tim their maintenance manager has left as well. By Saturday morning we had bought our new 2025 F150 with more features than they had offered and paid $3,000 less & drove it home. It was well worth the 2 hour drive to El Paso, IL to Heller Ford. Plus. we didn't have to sit thru the 2.5 hour of games played at Courtesy Ford. I would not recommend dealing with this dealership. Please read another review like mine from just 4 months ago. There is definitely a pattern here.....

Purchased a new Ford Escape for my daughter. It was the perfect vehicle for her. Randy showed us everything we needed to know about the car. Purchasing the Escape was seamless, which is so different than other car buying experiences I've had. I would recommend Randy to anyone looking to purchase a vehicle!

I have used the service department at Courtesy Ford for years. They are also great to work with and they do not try to gouge you with extra costs that you don't really need. I would recommend using them, the new GM is a great guy and makes sure customers are taken care of properly.

They were very prompt and courteous! Just the distance was to far to drive to buy the car.

Sales representative Gerry was excellent and very professional. No high pressure. Purchased a Ford F-150 XLT. The truck was in excellent condition and very clean. A big plus is they do an inspection and take care of issues before the truck is put out on sale. Highly recommended if you are looking for a truck.

Courtesy Ford always gets me in quick and lets me know what is going on, no surprises. I'll continue to take my vehicle there and probably purchase in the future.

Courtesy Ford had the perfect truck, at a very competitive price! Contacted the dealership, and set an appointment to take a test drive. Was driving out in my new truck in less than an hour! Thanks Courtesy Ford!!

Was fast and easy to purchase. Salesmen was very helpfull and friendly. Let me test drive for as long as needed. Was helpfull in syncing my phone. Will pass along to friends looking to purchase

Great Place to buy a vehicle. Have also serviced my vehicles there for many years. Would recommend to anyone, great people, very friendly and nice.