Don Hattan Chevrolet

I brought my truck in because it was having transmission issues. I was told the problem was a stuck solenoid valve and that the transmission needed servicing. After paying approximately $1,700 for that service, I got my truck back believing the issue had been resolved. Less than 100 miles and only two days later, the exact same problem returned. For the second time, I had to have my truck towed back to the service department. This time, I was told my transmission needed a complete rebuild at a cost of roughly $11,000. When I asked what had failed, I was told it was the same solenoid-related issue that I had originally brought the truck in for. That immediately raised concerns for me. What concerned me even more was a conversation I had with a service department employee who explained that if a vehicle is repaired and then fails again within approximately 500 miles, the company simply moves on to "the next step" in the repair process. In my case, that next step was a complete transmission rebuild. I specifically asked whether the need for a rebuild should have been identified during the original service. I was told that no metal shavings had been found because they were not looking for them at the time. That explanation makes little sense to me. As someone with 25 years of military service and experience around vehicle maintenance, I know that when dealing with transmission issues, checking for signs of internal damage, including metal shavings, is one of the most basic diagnostic steps. The contradictions are difficult to ignore. On one hand, I was told a transmission service would resolve the problem. On the other hand, less than 100 miles later, I was told the transmission needed a complete rebuild due to the same issue. If the transmission was truly serviced and properly diagnosed, why wasn't this identified the first time? And why am I now being asked to pay for a rebuild without any consideration given to the $1,700 I already spent on a repair that did not solve the problem? Another troubling issue involved the condition of my truck while it was in your possession. I was told the vehicle had no forward or reverse gears and had to be pushed into the bay. However, I was present when the truck was unloaded from the tow truck, and I know it had both forward and reverse at that time. Even more concerning, when I later had the vehicle towed elsewhere for another opinion, I personally watched an employee start it, drive it forward, back it up, and load it onto the tow truck without issue. That discrepancy leaves me questioning what actually happened while the vehicle was in your care. At this point, my biggest concern is trust. I brought my vehicle to your service department expecting an honest diagnosis and a proper repair. Instead, I paid a substantial amount of money for a service that failed almost immediately, received conflicting explanations about the condition of my truck, and was then presented with an $11,000 rebuild estimate based on what appears to be the same issue. As a veteran who spent 25 years in the military, integrity and accountability matter to me. Unfortunately, this experience has caused me to lose confidence in your service department and to question the diagnostic and repair practices that were used on my vehicle. Because of that, I can no longer trust your business with my vehicle, and that is extremely disappointing.

We just spent $30,000 on a used Jeep. Grand Cherokee today. Saleslady said twice we would get a tank of gas since we lived in Emporia. Her boss said no. The fuel light came on near El Dorado so we could not have even made it home! Not a good experience….

Horrible sales experience. I clearly told the salesperson Addison that I wanted leather seats because I have kids, and I was told that it would be no problem. However, in the end, I was required to pay out of pocket for the leather seats. He then tried to make it sound like he was “saving me” by not charging me interest on the leather seats, when in reality, I feel that this should have been handled upfront and clearly as part of the overall purchase. The communication throughout the process was poor, and after I completed the purchase, his attitude completely changed. He became rude, blunt, and made me feel like he no longer cared about me as a customer. I understand that once a sale is completed, the process changes, but customers still deserve to be treated with respect and professionalism. Unfortunately, I did not feel that way at all. Based on my experience, I would not recommend this salesperson.

So appreciated Dan Brinkle’s help, knowledge and time that he gave us in the purchase of our new Trailblazer! He literally helped us every step of the way, answered all our questions and made a lasting great impression on us! Thank you Dan!!

I truly enjoyed working with you Christian and Don during the process of buying my new truck. The whole facility was nice and all the people very friendly.

Claudie, it’s a very nice person. She answered all my questions on my daughter-in-law‘s questions very knowledgeable.

It was really nice claudia helped a lot they were not pushy at all for the sale.

Great customer service! Love my new car! Will definitely come back if I need another car!

We worked with Claudia for the day and she was SO helpful & happy! She answered all of our questions and was very patient with the process! Everyone we worked with that day was also so nice and helpful! 10/10 experience!

Very poor communication skills, for service department. Why give info if they going to ignore it?