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|Sales||8:30 AM - 9:00 PM|
|Service||7:00 AM - 6:00 PM|
|Mon||8:30 AM - 9:00 PM|
|Tue||8:30 AM - 9:00 PM|
|Wed||8:30 AM - 9:00 PM|
|Thu||8:30 AM - 9:00 PM|
|Fri||8:30 AM - 9:00 PM|
|Sat||8:30 AM - 9:00 PM|
|Sun||11:00 AM - 7:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 AM - 4:00 PM|
In the quick lane to get oil changes or work done under warranty has been excellent. I must say though that the car dealer's attitudes change aft...
Hey Gene, Thank you for your generous review of our service department. We're sorry to hear you feel our employees' attitudes change once you've ...
In the quick lane to get oil changes or work done under warranty has been excellent. I must say though that the car dealer's attitudes change after they sell you the car. That I am not IMPRESSED WITH AT ALL!
Hey Gene, Thank you for your generous review of our service department. We're sorry to hear you feel our employees' attitudes change once you've purchased a vehicle. One of our main goals is to give everyone who walks through our door the highest level of service possible, regardless of whether they've purchased a vehicle from us or not. We would encourage you to continue coming to our dealership whenever you need something so we can show you that this is truly the case.
I have bought 3 trucks and one car from rusty eck. Once again they went out of there way to put me in the truck I liked. Shout out to Adam for lis...
I have bought 3 trucks and one car from rusty eck. Once again they went out of there way to put me in the truck I liked. Shout out to Adam for listening to me he is an outstanding salesman and a good person. Let's don't forget Brandon he to took time to listen . He really did a outstanding job too he went out of he's way to put this deal together . Between the two working as a team together put me in 2017 truck. I can not say enough about these two men.so a really big thank you to Adam and Brandon and rusty eck .
My wife and I visited Rusty Eck Ford with the intention of checking out their inventory. I was looking at a Subaru STI, and my wife is interested...
My wife and I visited Rusty Eck Ford with the intention of checking out their inventory. I was looking at a Subaru STI, and my wife is interested in a moving to a larger SUV, such as an Explorer. The salesman was agreeable and interesting, and everything was fine through test driving multiple cars. The sales experience turned negative very quickly. We asked for ballpark pricing on the Explorer and STI we'd been looking at. We were seated and given some bottled water, while they "figured out the pricing." When the salesman returned to the table, he brought a pair of Ford Motor Credit applications, one each for my wife and I, and then asked us with a straight face to fill them out "so they can figure out the pricing." We refused, and long story short, left after another forty-five minutes of waiting for the pricing. The sales manager came out of the office with the numbers (naturally) as we headed for the door. I gathered the pricing from him and we left. I discussed the pricing with the salesman via SMS, the practicality of the car with my wife, and the interest rates with my credit union. A few days later, everything came together and I went in an hour before close to fill out the paperwork. My salesman was off, but he came in anyway to shepherd the sale. There was another set of disagreements regarding the pricing, but as I had it in writing as an out-the-door price, they eventually worked it all out on their side. They took the car around to clean and service it and prepare it for me. Late in the evening, long after they closed, we finally finished and I went outside with two of the salesmen to do the delivery inspection. The car looked great, everything was perfect, except there was something hanging down under the engine compartment. The entire front splash guard was just hanging there, almost to the ground. The older salesman remarked on it, but we were long past the "we owe" section of the paperwork, where the dealership would have to put in things they are supposed to do. So I left. I researched the issue, and eventually took the car to the Subaru dealership to have it inspected. I accompanied them to the lift and got my first good look at the undercarriage. The splash guard which protects the engine and channels airflow in the compartment was hanging loose and had been damaged by contact with the road. It was missing all of the bolts which hold the part in place against the car. The service manager and technicians standing there with me mentioned the bolts have to be removed to change the oil filter, and it was likely left hanging during the last oil change. I paid $15.22 for replacement bolts from Subaru, then contacted the salesman at Rusty Eck Ford to mention this issue. I told him what Subaru had found, and mentioned that pieces were missing from the splash guard. He responded that since there was nothing in the "We Owe" section of the deal, there really is nothing they can do. Which of course, I understand. As he understands that we will find my wife's vehicle elsewhere. I have no intention of pursuing this, as I believe they should have made this right. But I do believe I can help others by sharing my experience.