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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

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Great customer service

They were friendly and faster than the last time I went.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are more than glad to be of service, Jamie. Thanks for the feedback and strong recommendation!

Job well done.

you done a great job it was quick for what had to be done. what else can be said.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast service with a smile

Without an appointment on a busy Friday and it didn't take them long to get it done. Always friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! If there is anything else we can do for you, please give us a call.

Steve Walsh

My Experience With My Service Advisor Glenn Is Always GREAT.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Love my car!

I love my 2012 Ford Taurus! Since it was certified, I really expected it to be cleaner on the inside when I picked it up. That was a little disappointing. But we loved working with salesperson Luis! He is a great guy and worked so hard for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service,

Always take great care of my Ford Edge. Got in quickly and on my way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service.

Took Focus in for a recall. Stewart was very helpful. It was handled quickly and efficiently. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Joy, we are happy you had a pleasant experience at our dealership. We sincerely thank you for your business and hope to continue serving you for many years to come!

Oil change

Everything was great was great. No complaints from me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your strong recommendation of the staff and Rusty Eck Ford. It's great to hear that we could be of such help!

Service is high quality.

I was completely satisfied with my service. I thought the repair of my turn signal was high.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Dennis! We're happy to help however possible. If you need more help, our team is available to talk -- safe travels!

Buying my Fifth Ford from Rusty Eck Ford

Was suppose to get $100 have not heard about those items on "my due bill". .

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you had such a positive experience with us, Terry! We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.