Reviews
Write a reviewVery Happy with Pat Carter! I purchased my 2nd Kia
11 years ago I purchased my first Kia with Pat Carter..My experience with my recent purchase was the same! Excellent! Loving my Kia Soul! From the start to leaving the dealership was a smooth process! I know I will be seeing and referring Pat Carter again and again! Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words. Pat is a professional and takes better care of her customers than anyone else in the business!!! The Anderson Automotive Group appreciates you going out of your way to do business with us.
So far excellent.
I am not ready to purchase the vehicle we want but the online sales department set me up with some links and when I am ready, I am definitely giving them the first chance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Larry, thank you for taking the time to give us a great review! Let us know if you have any more questions and we look forward to doing business with you in the future. Pat Rosenberg General Sales Manager
In for an oil change, out with a new car
I have been talking to Pat Carter about getting an SUV for my wife for a few weeks now but had not made a decision yet. I went to do oil changes on both of our cars. Mine was first...Roberts and her coworkers in service are superb, but when I went to do my wife's car Pat Carter approached me to tell me that they could get me approved for a brand new Tucson AWD for my wife so she could be safer in the winter. There was no hassle, no waiting and surprisingly fast financing process. Pat Carter didn't give up on me and did exactly what she promised. No lies, no gimmicks, no false hopes....exactly what she promised came to fruition. I met Pat...the new GM, and also Jim...the finance guy and they both have incredible personalities. Even though they are there to make money, they showed that they care about my satisfaction as a customer. Pat Carter was a top gun thru the whole process. Way to go...everyone should buy from here
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review Victor! I'm glad that we met your expectations and made your buying experience a pleasant one. Thank you for ALL of your business and it was a pleasure meeting you.
Great experience!
Not only the sales team but everyone I have come in contact with has been extremely helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Abby, Thank you for the great review. Please let me know who your sales person was so I can give him/her a pat on the back. I'm happy to hear that you are very satisfied with your buying experience. Pat Rosenberg General Sales Manager 815-229-0089
Hyundai on Perryville
We purchased a used vehicle through a Salesman named Lucas Denson he was very kind and considerate. He listened to what we wanted and did his absolute best to make sure we were satisfied.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, Thank you for the great review. The goal for the Anderson Automotive Group is to provide outstanding customer service during a trouble free buying experience. Lucas works hard for each customer and goes out of his way to make sure he meets this philosophy. Thank you for business, Pat Rosenberg General Sales Manager
Best buying experience ever!!
Couldn't be more happy with my experience at Hyundai on Perryville! Dave was a great salesman, not pushy at all. Jim in finance was awesome as well. Not only did he take the time to go over some things on our credit reports, but he came up with a couple options that worked for my husband and I and suggested what he thought was best, but didn't push anything on us. Great experience and a great deal on my 2016 Elantra! I would definitely recommend them and I'm certain we will be repeat customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Josh and Steph, Thank you for your kind words. I'm glad to hear that we met your expectations! At the Anderson Automotive Group our goal is to provide each customer with outstanding service during a hassle free buying experience. It sounds like we met our goal!! I can assure you that I will pass along your thoughts to both Jim and Dave, and if there is ever a need, please feel free to contact me. Thank you again, Pat Rosenberg General Sales Manager
Just Browsing
I went there because they called me and told me that they had the car that I wanted to test drive. I got there later that afternoon and it had sold. The salesman really didn't understand what I was looking for. He didn't listen very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Just Browsing- I'm sorry that we failed to meet your expectations. My name is Pat Rosenberg and I've been here at Hyundai on Perryville for a little over a month, but have been with the Anderson Automotive Group for several years. The Anderson Automotive Group has a tradition of making the car buying process as pleasant and trouble free as possible. I apologize that you didn't receive that level of service. I invite you to reach out to me, either by email or phone, at pat.rosenberg@driveanderson.com or 815-229-0089, so we can discuss specifically your experience. Whether you've purchased a vehicle or not, I appreciate each review and see them as training opportunities for each employee to continually improve. Thank you for taking the time to make us aware of your situation, and I hope to hear from you soon. Pat Rosenberg General Sales Manager
Absolutely no pressure, great car!
When I went to the dealership, I had the intention of looking to see what was available. I did not intend on buying a car that day. Lucas, at the dealership went out of way to find the vehicle that best fit me at a great price, not pushing whichever was the next to get off the lot. At no point did I feel pressured to do anything. We started by wandering the lot and looking to see what used cars caught my eye (and budget), then went in. Lucas was amazing and helped us get the car that we liked the best. Since it was from a different state (the car) originally, it had no front plate bracket, so before we left the lot with the car, they had one on order (that was in the next day). The whole process of buying was smooth, easy, and felt non-pressured. I'd highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review. Lucas is a hard worker and always strives to make each experience pleasant and trouble free. I hope both Lucas and us at Hyundai on Perryville have met and exceeded your expectations. Pat Rosenberg General Sales Manager
great service
They got me right in and out. Cleaned my car. The GM Tony even came over to talk with me for a bit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lou Lou, Thank you for the nice comments. We look forward to continuing serving you and your vehicle. Tony Arbisi GM
Great Service
I had my car serviced at this dealership and it was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bri, thank you for the nice words about our service dept. We look forward to continuing great service for you. Tony Arbisi GM